Stasiun Gamoyonchome × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

Thank you very much for accommodating our various requests. Thanks to everyone, the proposal was a success, and we had a wonderful experience. We look forward to staying with you again. Thank you again.

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.

This was my first stay here. When I went to the large public bath, I forgot to bring a bath towel from my room and panicked, but I managed to dry off with a small towel. For forgetful guests like me, it would be reassuring if bath towels were also available at the public bath. (This was entirely my mistake—the hotel did nothing wrong.) The amenities were well stocked, and I was happy they even had face masks. Breakfast was stylish and delicious; I wanted to try the croissant too, but I was too full. The pudding in a jar was delicious. It would be perfect if there were hangers in the room for hanging clothes. Overall, I had a comfortable stay and would like to return if I have the chance.

This was my third stay. Compared to before, the hospitality around the front desk had improved even more. Thank you for your thoughtful care. This time, I tried lunch at the 1F restaurant “P72” for the first time, and I was very satisfied with the comfortable atmosphere and service, as well as the beautifully presented and delicious dishes. Breakfast was outstanding as always. I was able to relax and fully enjoy my time in my Room. I look forward to visiting again.

I was able to enjoy a relaxing time with the welcome café, the luxury room, and the Onsen sauna. It has great access to both Kyobashi and Osaka Castle—I didn’t realize it was this convenient, so I’ll be using it often from now on. Thank you very much.

I stayed here for a fan trip. It was my first time traveling for an event and I was worried because I didn’t know the area, but the hotel was very close to the nearest station and easy to find. Getting around was convenient, there was also a convenience store nearby, and although it was a single Room, it was clean, more spacious than I expected, and comfortable. If I had to mention something, there wasn’t a mirror at the desk—only one in the bathroom and a full-length mirror near the entrance door—so it was inconvenient for doing makeup. Also, the pillow felt thinner and firmer than expected, so I would have preferred a slightly fuller pillow. If possible, I’d be happy if you could install a makeup mirror on the wall by the desk or make one available to borrow. Other than that, including the service, I was satisfied and would like to stay again.

Even though I stayed on a Friday, I was kindly upgraded! The room was more spacious than expected, and I had a very comfortable stay. Whenever I go to Kyobashi, I will definitely stay here!

I stayed here previously for a concert at Osaka-jo Hall, and this time for a business trip. It was convenient to have a convenience store without even leaving the hotel. With great access, reasonable rates, and clean rooms, I would like to stay again. Thank you very much.

The staff service, room cleanliness, and lounge atmosphere were all excellent. This was my second stay this year, and it’s a hotel I’d gladly return to if I have the chance.

Checked in after 9 PM due to work fatigue, but the reception was smooth, and they kindly lent me an additional hairdryer. (Since I have long hair, I wanted to dry it faster using two at the same time.) The room was clean, spacious as a twin room, and the amenities were great. I would love to stay again!

I stayed here for the first time because it’s within walking distance of Osaka-jō Hall, and it was also convenient that it’s within walking distance from Morinomiya Station and there is a shuttle bus between the station and the Hotel. This time I had a city-view Room, but next time I’d like to make a Reservation for a castle-view Room. It was also nice to be able to walk through Osaka Castle Park on the way to Osaka-jō Hall. At night, though, there were few people around, which felt a bit unsettling.

Conveniently located near the station and easy to find, with a convenience store next door. Recommended for concerts and events at Osaka-jo Hall and TT Hall / WW Hall. Amenities are available near the front desk, and they even had individually packaged sunscreen. I will definitely stay here again.

Perhaps because I wasn’t familiar with the area, the location was hard to find, but once I was shown to my Room, it had a double bed and felt clean, so I could relax and felt like I got a great deal.

We stayed for two nights to cheer at our daughter’s tournament. It was close to the station and in a convenient location, which made getting around by subway very easy. The staff were all very kind. The Room was well equipped with a charger, and there were microwaves on each floor, so we were very satisfied with the Facility. In the morning, complimentary coffee (iced and hot) and corn tea were available in front of the front desk, which was a nice touch.

I had a very comfortable stay. The Room was clean, and the Facility was well equipped, so I felt at ease throughout my stay. They were also flexible with the check-out time, which was very helpful. Communication was courteous and pleasant until the end, so I would like to stay again if I have the opportunity. Thank you!

I chose it because it was close to the destination. From the lobby to the Room, it was neat and tidy without any extra items, which was nice. The bath was spacious and nice. I don't think the morning bread was handmade by a bakery(?), but there were croissants, pancakes, salad, and soup, which were quite filling. If I have the chance, I would like to stay here again next time.

I always stay here. The front desk staff are kind and even looked after my luggage. It’s fine that the toilet is separate, but the bathroom is quite small, which is a drawback.