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We stayed here for a family trip during the Obon holidays. They kindly provided taxi pick-up and drop-off to Nagano Station, which was very helpful. The staff were attentive, and the facility was clean and pleasant, making our stay truly relaxing. The meals were also excellent. We would love to visit again in a different season. Thank you very much.

I stayed in a newly renovated Room, and it was wonderful. The in-room perks were excellent. In particular, the all-you-can-eat gelato was an incredibly generous service—perfect after the Onsen—and I enjoyed trying many different flavors. Everything was delicious. The pre-dinner aperitif can be chosen from the menu, and the lounge coffee machine is truly high-quality, so I used it many times. Both the quality and quantity of the meals were very satisfying, and what impressed me most was the staff. There were many young team members, but everyone’s hospitality was outstanding. Some staff members spent a long time chatting with elderly guests because they were approached for conversation, yet they responded without showing any displeasure at all—I was genuinely impressed. You can also enjoy two different types of Onsen water, and I think this Accommodation offers excellent value for money. I will definitely return again. Thank you very much for taking such great care of me.

The building and Rooms are certainly old, but the view from the lobby, the delicious meals made with care using local ingredients, the hot Onsen, and above all, the pleasant hospitality of the staff made our stay very comfortable. Thank you for taking such good care of us. I would like to visit again during the autumn foliage season.

Due to my child’s entrance exams, this was my first visit in several years, but the building is well maintained and exceptionally clean. The updated loungewear was very comfortable to wear. Even more impressive is the service from the Hotel staff—everyone at the front desk, restaurant, lounge, and housekeeping consistently provides such pleasant hospitality. There are many Hotels with great facilities but poor service; however, I felt that Grand Phoenix Okushiga is on a different level. As for dining, Italian cuisine is my personal favorite.

It is a small Accommodation, but a relaxing and peaceful place to stay. The meals were just the right portion for seniors and were very delicious. The rich flavor of the broth in dishes like hot pot was especially memorable. It was also comfortable to walk around inside without slippers—just take off your shoes and walk as you are. The bath was very pleasant as well. Visiting the nearby public baths was also fun.

I stayed at this Accommodation yesterday! The service was very attentive, and the in-room open-air bath was flawless. Watching the staff grill and prepare sushi right in front of us at dinner and breakfast made the experience even better. Thank you for a wonderful one-night stay!

The meals were beautifully presented and delicious, and the bath was wonderfully soothing—its gentle water warmed me to the core. The places we visited based on the owner’s advice (a walk and a roadside station) were also excellent. We were pleasantly surprised by the exceptional service of being able to use three yukata per person for a one-night stay, which is something you rarely find elsewhere, allowing us to relax in comfort. The attention to detail and thoughtful hospitality throughout were outstanding, and we had a wonderful time. Thank you very much.

Both the Room and the restaurant had a Japanese-modern design, creating a very relaxing atmosphere. The Onsen water was excellent, and because it is free-flowing, I was able to enjoy it many times. It had been a while since I last enjoyed truly delicious Japanese cuisine. The chef is licensed to prepare fugu, and the fried fugu they prepared was exceptionally good. Next time, I’d love to try the full fugu course. I also heard that they ran a sushi restaurant for many years—no wonder the sashimi, carefully selected with the chef’s expert eye, was outstanding. The Japanese dishes and sushi prepared by the brothers were absolutely superb. A sushi course would be wonderful as well. This is an Accommodation where I’ll continue looking forward to the food in the future, and it has become one of the places I’d like to stay again. I had a truly enjoyable time. Thank you very much to all of the staff.

Beautiful scenery, a resort-like atmosphere throughout the property, and carefully prepared seasonal dishes. The service was attentive, courteous, and truly pleasant. The cool natural air and enjoyable walks made me very glad I visited. Breakfast was also brought to our table, allowing us to relax and enjoy the meal at ease. I appreciated the Shuttle Service from Yudanaka Station, and taking a short break in the lounge was a wonderful time as well. Although it was a trip during the heat, I felt refreshed and ready to get through the summer with renewed energy. I am turning 77 this year. I want to continue enjoying wonderful trips—dressing up and savoring stays at Resort Hotels and Ryokans.

Although it was the peak of summer and very hot, it was wonderfully cool here—perfect for a summer getaway. Above all, the food was absolutely delicious. The local dishes and beer were fantastic!

Thank you for taking care of me on this touring trip! I really appreciated being allowed to park my motorcycle under the eaves by the entrance. The staff included many young women from overseas, and everyone served us politely with constant smiles, so I was able to fully enjoy a satisfying Onsen Accommodation—thank you very much. Next time, I’d like to visit with my wife and daughters as a family, and I look forward to seeing you then. If I may make one request: I had a beer in the floor area next to the front desk, but I was disappointed that the glass was at room temperature (it was a hot day, so it felt lukewarm). I would be grateful if you could consider this. Thank you again for such an enjoyable stay at your Onsen Accommodation. This middle-aged rider will definitely be back!

My husband and I stayed one night in the Nadeshiko Room. The Accommodation is quite far from the familiar sights of residential areas and shops, but it’s in a wonderful location surrounded by the greenery of Takayama Village. After seeing Raiden Falls, we were truly moved by the nature there. The Accommodation isn’t large and has a historic feel, but the interior has been nicely renovated. After check-in, simply relaxing in the lobby with a bowl of matcha while looking out at the trees right in front of us was incredibly soothing. The Nadeshiko Room we stayed in was especially spacious and barrier-free, so we could unwind comfortably. This time it was just the two of us and we’re still doing fine physically, but with this layout, we felt we could come back even when we’re older—and also imagined how nice it would be to visit with our son and his wife. Above all, the Onsen was absolutely amazing! We’ve stayed at many Onsen Accommodations, but here we could soak in a free-flowing hot spring bath with yunohana floating on the surface while enjoying seasonal views through the window. With its size and cleanliness, this Onsen is hands down our best experience ever. We were informed in advance, but the water temperature is quite hot, so if you prefer a milder bath you may need to adjust it. The meals were simple yet delicious dishes that made great use of ingredients unique to a mountain Ryokan—everything felt wholesome and nourishing. The river fish had no odor and tasted great; however, since there are only a few Rooms, I would have loved it served more freshly grilled. It was slightly firm, so my husband wondered if it might have been smoked. Overall, it was an ideal Accommodation for escaping everyday noise and spending time at ease. Choosing this place from all the options we researched before our trip was absolutely the right decision. Thank you very much.

I stayed for two nights in August and did not experience any major inconveniences. The meals were delicious. The Onsen was spacious, and I was able to relax and enjoy it. The staff were also very helpful. There was only one designated smoking area outside, but it was not particularly inconvenient.

Our stay for three men, all turning 72 this year, was very enjoyable. - We could park right in front of the Hotel, and the lift ticket counter is connected to the front desk. The 1-day pass was inexpensive (about half the price of other ski resorts), and Accommodation guests also received a 500-yen discount. - Both the Room and the large public bath were spacious, so we could relax. The dinner buffet included 1 hour of all-you-can-drink, and although there was no all-you-can-eat crab option, dishes were replenished quickly when they ran out, which we enjoyed. - A few points to consider: the air conditioner in the Room was quite noisy, and there were no chairs in the ski locker room. Also, the shop’s refrigerator only had ice cream and no ice; unfortunately, a store diagonally across from the parking lot had sold out of ice as well. All of the Southeast Asian staff at both reception and the restaurant were very pleasant—thank you for a wonderful ski trip.

Thank you for taking care of us during the Obon holiday period. The Accommodation is old, but it was kept very clean inside. The private bath was also very spacious and nice. What was disappointing was the way the meals were laid out and how cramped the space was. There was no space to set down a tray, so we couldn’t even use seasonings, and it was inconvenient to place small plates; I’d like to see some improvement. There wasn’t much soy sauce available either, and it seemed we had to wait in a long line just to get soy sauce on our plates. The display layout also made items hard to pick up—for example, udon next to ice cream—so everything felt scattered. It’s a shame because everything else was good.

Stayed overnight after skiing at Shiga Kogen After check-in, straight to the open-air bath! Then draft beer at the all-you-can-drink corner. There were snacks too—the mixed nuts were delicious. Dinner buffet featured teppanyaki beef, with red wine, and lots of other options. Breakfast was tasty as well. If I didn’t have to drive, I’d have enjoyed the all-you-can-drink from the morning too (lol). The building is old, but they’ve clearly worked hard on renovations. The woman at reception also made a great impression. It’s a shame the dead grass along the road makes it look a bit abandoned from outside. I’ll be back.

Okushiga is the most remote area within Shiga Kogen. In return, the snow quality was excellent, there were fewer people, and our stay was very comfortable. The Hotel itself felt quite old, but functionally there were no particular issues. However, the ski lockers were small and limited in space, so it was a bit difficult to fit skis and boots inside, and the area for putting on shoes was also cramped. The bath was not an Onsen, but it was spacious and relaxing to use. For dinner we used the French restaurant. Although Reviews were not very positive, the à la carte menu was very delicious. Breakfast had a decent variety and was satisfactory. Bathrobes were provided in the Room. I only realized at checkout that yukata could be provided upon request; I would have liked to have known earlier. The front desk staff responded politely and helpfully throughout our stay.

I stayed on the Shinshu Beef Plan. The meat was more generous than expected and absolutely delicious. There were also plenty of fresh vegetables, and the simple preparation let me fully enjoy their natural flavors. The Facility is old, but it has many furnishings that convey its history, and the overall atmosphere lets you immerse yourself in a Showa-era vibe. Perhaps due to energy-saving measures, some corridors and the post-bath lounge felt a bit dark at night and were slightly unsettling, but I can imagine how challenging it must be to maintain such large-scale facilities. The Onsen is one I want to visit again and again—please keep up the great work!

Stayed for a Multiple Night Stay. It seemed many other guests were also staying multiple nights. (I saw some of the same guests at the dining area.) The sulfur Onsen was excellent. It was almost like having it privately to myself. As other Reviews say, there is no lavish feast. It’s best to think of it as healthy food. Since there was no refrigerator in the Room, they kindly let me use the Hotel refrigerator for the beer I brought. (Thank you.) There are no convenience stores nearby, so it’s better to bring some food with you.

The breakfast was surprisingly luxurious. I would like to stay here again.