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Richmond Hotel has rarely disappointed me in the past, and this stay in Nagoya reminded me why. The rates are not cheap, but the rooms are thoughtfully designed down to the smallest details, and the calm interior decor left a great impression. The bed quality in particular was excellent, offering a level of comfort that feels a step above a typical Business Hotel. I was also looking forward to breakfast at Royal Host. The omelet and pancakes were smaller than expected, but both are cooked to order, which made it more satisfying than a standard buffet. I was especially impressed by a young female staff member with glasses on the floor who smoothly assisted an international guest in English without a Reservation. It was only a brief exchange, but it clearly reflected the high service standards of the Hotel overall. From the room and breakfast to the staff service, I was satisfied with almost everything. Even if it costs a bit more, this is an Accommodation where you can truly feel what you’re paying for.

The Room was very clean, and being able to watch Shinkansen trains from the high floor was a hit even with our grown-up kids. The bathroom with a separate washing area, unlike a typical unit bath, let us soak and relax without worrying about getting the surroundings wet, which was truly soothing. Everything at breakfast was delicious, and we fully enjoyed Nagoya specialties. Since the Hotel is directly connected to Nagoya Station, it’s perfect for leaving your luggage and going sightseeing—we’d like to come by Shinkansen next time.

This is our regular Accommodation, and we always appreciate your hospitality. It’s not too far to walk from Nagoya Station, and with an Onsen as well, it’s a quiet place where we can relax and rest comfortably. Don Quijote is right in front, which makes it very convenient. The breakfast is especially delicious, and it’s a Hotel we would love to stay at again!

I stayed here when visiting Ghibli Park! Even though the Reservation mistake was my fault, the staff handled it flexibly without showing any displeasure. Thank you so much! The breakfast buffet was also very delicious. I’ve stayed at many Hotels, but the service here was outstanding and made my stay truly pleasant. Not only the front desk staff, but also everyone working at the buffet was cheerful, and I had a great morning. I don’t usually stay at a Business Hotel, but when I’m in Nagoya again, this is definitely the Hotel I want to stay at!

This was my first stay. The Hotel is adjacent to the station, making it convenient for sightseeing, and since my friend who traveled with me smokes, they were grateful to find a smoking Room, which is rare these days. The service was excellent, and from our Room on the 24th floor the night view was beautiful. We were also able to watch the sunrise and enjoy a quiet, dreamlike scene. The Room was thoroughly cleaned and well stocked with amenities. Coffee, tea, and sugar were provided, and while the drinks in the refrigerator are paid items, there was a wide selection. There is also a convenience store nearby, but we were able to relax comfortably in the Room without any hesitation. The breakfast was carefully prepared with thoughtful touches; including local dishes, it ranks among the best Hotels I have stayed at so far. Elevator security also felt reassuring, as the key card only worked for our Accommodation floor. I would definitely like to stay again.

The breakfast buffet is highly recommended. We were able to enjoy tea and snacks in the executive lounge until departure, and I truly felt it was worth staying on the executive floor. With this quality, the stay was really at a great price, and I am very satisfied. I will definit

At this Hotel, the beds are on the firmer side and also spacious, so I always sleep very well. With practical details like the placement of the sink and table, it’s such a comfortable Room that next time I’d love to do a Multiple Night Stay if possible. Breakfast is great too—yo

There was also a toaster, so it’s great for anyone who wants to warm things up or toast them properly. Drinks were also plentiful: specialty coffee, tea, juice, milk—lots of options. Some staff members were from overseas as well, but everyone had a gentle demeanor and made my sta

We stayed for a Multiple Night Stay of 3 nights! The Room was clean, with a separate bath and toilet, and the view from the window was amazing—morning sunlight streamed in, and the night view was beautiful. Breakfast was excellent; everything was delicious, and we were able to relax and enjoy a wonderful morning. After checkout, I realized I had left something behind in the Room and contacted them. Everyone was kind, and they carefully mailed it to me later. Thank you!

It’s new, all-inclusive, and has a sauna; the staff were kind, there were events, and it was very comfortable—plus the food was delicious. We’ve already made our next Reservation, and we’re looking forward to coming back in three months. We’ll be staying again—thank you in advanc

I will definitely use it again next time. I want to complete staying in all the rooms on the Executive Floor. At the Executive Lounge, the staff's service is always excellent. There is a wide variety of drinks, plenty of food options, and everything tastes great—especially

This was our second stay, and we had a very comfortable time. We would love to stay again next time.

Unlimited access to the neighboring spa Facility is a great perk. With so many types of baths, my favorite is the carbonated spring in the open-air bath.

We visited LEGOLAND for the first time on a birthday trip for my son, who just turned 7. Before heading to LEGOLAND, the Hotel stored our luggage (you can also check in, but you can’t enter the Room until after 4:00 PM). We played from the 10:00 AM opening all the way until closing at 6:00 PM (we went on a total of 24 rides—so much fun!), then headed back to the Hotel. As soon as you exit the park gate, the LEGOLAND Hotel is right in front of you. It’s colorful and adorable, and the dragon statue by the entrance is impressive. It also looks beautiful when lit up at night! In the lobby there’s a large LEGO pool (a play area filled with LEGO bricks) and a gift shop. On the second floor there are immersive play areas themed like a Western castle, pirate ship, and ninja castle—kids will be thrilled. The buffet-style restaurant has LEGO-built chefs and waiters everywhere, which makes it so exciting. There were so many spots in this Hotel that made me want to take photos. The breakfast buffet (included for all guests) has an unbelievable variety—you can’t possibly choose everything! They even have ready-to-eat baby food. In addition to standard Western breakfast items, there are also Japanese dishes like kishimen noodles and obanzai-style sides—and it’s all delicious. There are plenty of drinks and desserts too. The elevator won’t operate unless you tap your Room key. Inside, a mirror ball spins while it’s moving and fun music plays. In the hallway there are vending machines and a free ice machine (super convenient). The vending machines are pricey—one bottle of Coke is 300 yen—but there aren’t any convenience stores nearby, so if you want something you’ll need to buy it here. In the Room they provide four small bottles of I LOHAS water plus drink options like cocoa powder, coffee, black tea, and green tea. You can make hot cocoa with boiled water and quickly chill it with ice from down the hall. Both the hallway and Rooms are packed with LEGO details—it’s amazing! From the adults’ bedroom you can see illuminated LEGOLAND right in front of you. The kids sleep in a separate space across from them with the bathroom in between: bunk beds plus a puzzle treasure box. My child kept playing with LEGO while watching NINJAGO on TV. The bathroom was a unit bath style but spacious enough, and it dried quickly after use so it didn’t feel damp. The Hotel staff were mostly young people, but everyone was very kind—especially to children—and worked energetically with big smiles. It was truly a wonderful Hotel. I’d love to stay again!

I stayed here to attend a game at the dome. I have a hearing impairment, and I sincerely appreciate your kind and attentive support at check-in. The Room was clean, and I also enjoyed the large public bath. The breakfast bread and soup were very delicious. I travel to many places following the Tigers, but for Nagoya, I will definitely stay here again next time.

It’s hard to find a Hotel with such an attractive Accommodation Fee that also includes parking. Plus, because it’s an underground parking garage, it’s ideal in any weather—hot days, cold days, or rainy days. As for things I’d like improved… checkout is at 11:00 anyway… Overall, I was satisfied enough to overlook the small details.

I stayed here because I couldn’t get home. After spending the night at an evacuation shelter, I would have been completely exhausted at work the next day, so I’m glad I made a Reservation early. They lent me a phone charger and an iron free of charge, and I was able to use the coin laundry. The amenities were well stocked, so I could go to work as usual. The Shuttle Service to the nearest station was also available, which was a huge help. Thank you very much.

I stayed one night in a twin Room. I made a same-day Reservation and checked in a few hours later, but the Room was ready and I was able to go in right away. I’m not a fan of unit baths, so this Room—with a shower room only and separate sink and toilet—was perfect for me. It was compact yet well laid out, and I had a very comfortable stay. This is a Hotel I’d like to stay at again.

I believe there were three or more Chinese women staying on the same floor, and they were being very loud even after midnight, so I couldn’t sleep well. I asked the front desk to speak to them, but I could still hear them talking afterward. I understand that many Hotels have a lot of international guests these days, but I would appreciate it if you could separate floors for international and Japanese guests from the start in anticipation of situations like this.

I have stayed here multiple times, and the reception staff is always kind and efficient, making it a pleasant experience. Although I requested no cleaning, it was disappointing that there was no replacement of towels or linens. The ReFa and amenities in the Ladies' Plan were very satisfying.