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From the front desk with a panoramic view of Hakone’s great natural scenery to the Room with a private open-air bath, everything was excellent! The food was also very satisfying. The incense service and drink service were plentiful and much appreciated. The staff were very kind as well. We’ll be back!

It was a lovely, small Hotel with a quiet and relaxing atmosphere. The free-flow option was great. The chandelier in the dining room was sparkling and beautiful. The meals were delicious as well. I was satisfied with the Onsen, the Room, and the service. Above all, it wasn’t noisy or crowded—just calm and peaceful.

Since we reserved a detached Room, we were able to check in early and enjoy the open-air bath at the large public bath at our own pace. The Room was spacious and spotless, and above all, the charming open-air bath was outstanding. The meals were not only made with quality ingredients but also thoughtfully prepared with extra care, which we enjoyed to the very end. Every member of the guest room staff was pleasant, chatting with us in a friendly way while keeping a comfortable distance. This is an Accommodation we would love to stay at again.

We had another wonderful stay. No matter which Fufu Accommodation we visit, we are always delighted by the consistently heartfelt hospitality and the truly careful, delicious cuisine. At Fufu Hakone this time as well, we were soothed by the warm welcome from all the staff and were able to enjoy a relaxing, luxurious time. An Accommodation that makes you want to come back—Fufu is still number one for me. This time, we also made use of a wonderful IKYU benefit, which made our stay even more enjoyable. I am truly grateful for this special opportunity. We will do our best in everyday life and look forward to coming back to Fufu again. Thank you very much.

As a returning guest, I’m impressed every time by the wonderful meals and the staff’s hospitality. I truly enjoyed the rich, flavorful cuisine, and I deeply appreciate the staff’s thoughtful care. This is an Accommodation I want to visit again and again. Thank you.

Stayed with my dog. Due to my mistake, I had made a Reservation for a different Room than intended, but they kindly helped me change it, which was a great relief. Both the Room and the in-room open-air bath were wonderful. The large public bath was spacious with excellent water quality, and I enjoyed it many times. The meals were excellent in both quality and quantity for both breakfast and dinner, and I thoroughly enjoyed them. It seems the owner will be changing, but I hope everything will continue just as it is now.

Being welcomed back with “Welcome home” always puts me at ease from the moment I arrive at the front desk. It was very crowded during the Silver Week holidays, but even so, the staff’s warm hospitality—such as wiping my rain-soaked suitcase with a spotless white towel—meant so much to me. The bath was just right, and as always, the meals were delicious and beautifully presented. Whether it was the food or the wine, I truly enjoyed a deeply satisfying time. I have an intense workload ahead through next year, but when I’m worn out again, I’d love to come back for some relaxation.

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

The Room had a continuously flowing cloudy Onsen, and we truly appreciated the thoughtful Room Service and Shuttle Service. It was excellent value for a Saturday stay for one guest. The only disappointment was that amenities such as facial lotion were individually packaged and provided for just one use—I would have appreciated at least two uses. The meals were the right amount for me, but they may feel a bit light for younger guests or men. Next time, I’d like to enjoy a drink at the bar.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

The bath in the Room was great, and the private open-air bath was also wonderful. The meals were served as a course, so we were able to enjoy them while having a nice conversation. Although it can’t be helped that the elevator and other Facilities felt a bit old, everything was well cleaned overall, so we had a very comfortable stay. It was a very satisfying trip for us as a couple. Thank you very much.

We are always very satisfied with the pleasant hospitality, delicious meals, and relaxing Onsen. This time, we chose the teppanyaki dinner course for the first time, and it was delicious and very satisfying. It made us want to visit again right away, so as soon as we returned home, we promptly made our next Reservation. We look forward to staying with you again.

We stayed here to celebrate my aunt’s 91st birthday. Just as the Reviews said, not only was the staff’s hospitality outstanding, but every Facility and service was truly top-class. For my aunt, who has difficulty walking, the barrier-free interior made it very comfortable. During our 2-night, 3-day stay, we didn’t step outside the Hotel even once—we simply relaxed and took it easy inside—and both my aunt and I were extremely satisfied. It was a wonderful Hotel that made us want to come back and also recommend it to friends. Thank you very much to all the staff!

Thank you again for a wonderful stay. This was our first drive in our new car and also our first stay at Gora Kadan, but we were met with heavy rain. Even so, thanks to the warm welcome from all the staff, your help with loading and unloading our luggage, and your thoughtful care for my mother-in-law, all of our worries disappeared and we were able to enjoy a comfortable stay. We sincerely appreciate your attentive hospitality. We would love to stay again.

We stayed here to celebrate my father’s 88th birthday. Only my parents stayed overnight; after I escorted them to their Room, I left. The proprietress remembered that it was for his 88th birthday and arranged a surprise celebration with the staff. Both my father and mother were truly delighted, and I’m told it became a wonderful memory—thank you very much. This is a lovely Ryokan with exceptional hospitality.

This was my second stay. Just like last time, I was very satisfied. Each dish was well seasoned, and the freshly fried tempura was delicious. The sushi was slightly dry, but still acceptable. Since it was a buffet, empty plates were cleared quickly, so I could go back for seconds comfortably. I would like to come again.

Although we stayed for only one night, we were very satisfied. We were able to forget the hustle and bustle of the city, relax, and enjoy being surrounded by nature. The staff were wonderful, and it was an Accommodation we would like to visit again. Thank you very much.

My monthly staycation is usually at a Hotel in my local Minato Mirai area, but this time I went a bit farther to Hotel Indigo Gora. I drove there alone, and the winding mountain roads in Hakone were a little tiring. I arrived before check-in and planned to relax at the footbath, but as soon as I parked in the outdoor lot in front of the Hotel, a staff member came right away and helped with my luggage. The welcome drink and Umaibo snack were a nice touch, and being able to check in comfortably while seated is one of those pleasures you expect from a Hotel of this class. When I entered my Room with the staff’s guidance, I couldn’t help saying, “Beautiful!” out loud. It’s a compact Hotel with around 100 rooms, but the Japanese-modern design—combining a raised tatami area with beds—was truly charming. I usually prefer modern Hotels, but this stay reminded me how calming and appealing Japanese-modern style can be. For dinner, I ordered à la carte at the on-site restaurant. The shrimp, scallops, and abalone in the bouillabaisse were surprisingly tender; the burrata was rich and paired perfectly with tomato and basil. The white wine went down easily. Since I don’t eat much, I also appreciated having à la carte options instead of only set courses. The bath in my Room was spacious, and I was able to fully enjoy the Onsen at leisure. The breakfast buffet also impressed me in both variety and quality—especially the green beans dressed with sesame sauce, which tasted far better than anything I could make at home. Even as someone who eats lightly (and can be picky), it was more than satisfying. The hospitality from everyone on staff was excellent, and the entire property was beautiful and comfortable. It was a wonderful Hotel that made me want to return again.

Herbal medicinal teas before and after meals are also a nice touch. At dinner, you can drink as much as you like of your preferred beverages, including alcohol, and every dish was truly delicious. Although we stayed on a weekday, they kindly served us the weekend-only sashimi as well, which we enjoyed with fresh wasabi! The baths were crowded, so we couldn’t relax as much as we’d hoped, but overall we were satisfied. However, it was disappointing that the futon in the Japanese-style room was quite thin.

I stayed in the Moon Room on a solo trip. Due to various circumstances, I made a Reservation after 5:00 PM on the day of arrival, and with the same-day discount it was a great deal. Since my expected arrival time was set for 10:00 PM, the Accommodation contacted me, and their warm and kind response raised my expectations. I arrived just before the welcome drink service ended. Soaking in the iconic footbath, I enjoyed sparkling wine poured generously. The Room was more than spacious enough for one person, and although I initially thought the Onsen on the terrace might be small from the photos, it was also plenty for one. It’s a circulated bath from Kiga Onsen, but for someone like me who prefers hotter water, it was just right—and it warmed me up so much that I started sweating. The door from the Room to the terrace is accordion-style, so after daybreak I left it fully open all morning—it felt wonderful. The open-air bath at the large public bath uses free-flowing spring water from Owakudani. As someone who likes Kusatsu and Manza, I felt the sulfur scent was mild, but I still really enjoyed the milky-white water. However, it was unpleasant to have long hairs and fallen leaves cling to my body. In addition to the powder corner in the large public bath area, there is also a separate powder room with a ReFa hair dryer, a Panasonic hair iron, and a Panasonic facial steamer. Since I had been considering buying them anyway, it was great to be able to try them out. (For reference, the hair dryers in the large public bath were Dyson.) There were many negative Reviews online so I felt nervous until actually staying here, but it turned out to be a very satisfying stay. I’m also interested in one of their higher-category detached Rooms (annex), so I’d love to visit again.