Stasiun Moroyose × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

From the welcome on arrival to checkout, the staff are consistently pleasant, and the proprietress’s attentive hospitality is impressive every time. The Ryokan is impeccably clean, and everything is well cared for throughout. The cuisine shows a clear commitment to quality ingredients—beautifully presented and delicious. It’s not just a place that serves many dishes; it delivers the satisfaction of dining at a proper kappo restaurant. After staying at other Accommodations in the same price range, you truly realize how outstanding this Ryokan is. Once you stay here, you’ll want to come back. It’s a bit far, but more than worth it—an exceptional Ryokan.

This is the oldest hot spring in the San’in region, and it’s also a natural free-flowing Onsen—an absolute must for an Onsen enthusiast like me (laugh). The building does feel old because of its long history, but that’s part of its charm, and I hope it will continue for many years to come. The meals were a bit too much for me as an older guest; I would have preferred smaller portions with higher quality. The staff were wonderful. Thank you very much.

We stayed as a family. This was our first family trip with two boys. We contacted the Ryokan in advance to make sure we wouldn’t cause any trouble, and thanks to their support we had a wonderful time. The water in Yumura has truly excellent quality. It was a hot day and our child had heat rash, but after the Onsen the itching seemed to go away. We will visit again. Thank you very much.

I had been struggling with light sleep and not feeling well-rested for quite some time, when I happened to see the words “sleep therapy” on IKYU and decided to book immediately. Services like this are often available for only one guest, so it was wonderful that both of us could receive the treatment at the same time. My husband was also very pleased. The Room lighting, Onsen temperature, and bedding were all thoughtfully arranged as well, and thanks to that, we both slept soundly through the night. From the welcome sweets onward, both dinner and breakfast were delicious. However, it was a little disappointing that the Tajima beef was served on a hot plate rather than charcoal-grilled. With a hot plate, you don’t really get the benefits of charcoal grilling, so it felt like some of the flavor was lost. The staff were full of hospitality and absolutely wonderful. It was our first visit to Yumura Onsen, but we loved its charming atmosphere and sense of tradition, so we definitely want to return. When we do, we would of course like to book a Plan that includes the sleep therapy again. Thank you very much for taking such great care of us.

We were extremely satisfied with everything—the Facility, the food, the bath, and the hospitality. It was a wonderful Accommodation. Thank you very much.

The seafood-focused meal prepared for my partner, who can’t eat meat, was excellent. We thoroughly enjoyed both the taste and the generous portions. Thank you very much. The hot spring water was also pleasantly soft and wonderful.

The building itself felt a bit old, and I noticed a slight odor inside, but the Onsen and seafood were truly outstanding. Since the large public bath alternates between men and women, I only used one side, but it was spacious and comfortable. The water left my skin smooth and moisturized—it felt amazing. There wasn’t a place inside the tub to sit (with about half your body out), so I couldn’t soak for too long, but the open-air bath had a great atmosphere and I could relax without worrying about others. Our Room came with a private open-air bath, and the tub was even larger than it looked in the photos—there was plenty of space for two people to stretch out comfortably. It might even fit around three people with ease. Best of all, it was free-flowing natural hot spring water, so fresh water kept pouring in continuously—it felt wonderfully luxurious and incredibly relaxing. The crab I’d been looking forward to was also delicious—I think it was my first time ever getting completely full from crab. I was very satisfied with the sashimi and the salmon at breakfast as well. Of course, the steak was also very juicy and tender... That said, it seems rice and miso soup at dinner were brought after we asked for them (I’m sorry—I must not have listened carefully because I was captivated by the beautiful crab right in front of me). By the time they arrived I was already quite full, so I wished I had requested them earlier. There were thoughtful touches throughout as well—like a footbath inside the property and self-serve coffee in the morning. Everyone at both the dining area and front desk greeted us with smiles and were very kind, so we felt comfortable throughout our stay; it ended up being a truly refreshing trip that helped us unwind. I would definitely like to stay again.

Although it was during the summer vacation season, it wasn’t overly crowded, and we fully enjoyed the delicious meals and the Onsen. I quickly finished breakfast and went to work, and since I returned in the evening, I only had breakfast and dinner, but they also had Häagen-Dazs ice cream, so I was very satisfied with what was offered. If I come back to this area again, I would like to stay here again.

I stayed with my husband during the New Year. It was snowing and cold that day, but the Room was warm and welcoming with the heater on. The bath was very relaxing, but there was only one hairdryer, and despite others waiting, someone kept using it while looking at their phone, so I dried my hair in the Room. The meals were more than expected in quantity—so much that we couldn’t finish everything. We ate plenty of crab to our satisfaction. If you choose this Ryokan, I recommend coming with an empty stomach! Although we couldn’t explore due to the snow, I would love to stay at this Ryokan again.

It was a relaxing and peaceful stay at the accommodation. The staff's hospitality was excellent, and the food was delicious. I was already full after enjoying Matsuba crab, but the tempura served later was so perfectly fried that I ate it all. The bathhouse had a charming atmosphere with great Onsen water, though a higher chair would have been appreciated. As I age, I find traditional accommodations more comforting to my heart, though my body is starting to feel otherwise. Since it was a room with a bed type, there were no inconveniences inside the room. I hope to visit again while I'm still able to use stairs. I felt that Iwai Onsen has remained unchanged for decades, and its unchanging nature is part of its charm.

We chose this place because we wanted to enjoy live Matsuba crab, and it was exactly what we hoped for. The course included a comparison with Seiko crab, and we were very satisfied. They also kindly explained how to eat everything in detail. When we mentioned we couldn’t finish the final rice porridge, they prepared it for breakfast the next morning. Because it was cold outside, we used the private family bath. You fill it yourself, and I liked it so much I went in twice. The water was wonderfully silky and soothing. At checkout, we were happy to receive a souvenir of freshly grilled chikuwa, but above all, we were truly satisfied with the landlady’s fun conversation, warm smile, and heartfelt hospitality.

We stayed with our 1 year and 10-month-old child. We chose this accommodation because it is a "Welcome Baby" certified accommodation, and it truly lived up to its name! The kids' room was filled with various toys, which made our child very happy. Diapers and wipes were also provided, so we could travel light. The meals were absolutely delicious, and we were very satisfied! The breakfast for children was also luxurious and wonderful. Additionally, the all-inclusive service allowed us to enjoy drinks, alcohol, and snacks at any time we liked, which was a great perk. Our child kept asking for refills of Calpis (laughs). As for the Onsen, the private Onsen was available 24 hours a day. We could check availability on our smartphone and use it whenever we wanted! It was great to have relaxing bath time as a family. Since we stayed on a weekday, there weren’t many people around, so we could relax without worrying even with a small child in tow. The staff members were very kind as well—it turned out to be such a wonderful family trip! Thank you so much!

The hospitality of the staff is exceptional. The meals are fresh, plentiful, and prepared with great care—absolutely outstanding. The amount of crab was so generous that I couldn't finish it, which I felt truly sorry about. Breakfast offered both Japanese and Western options to enjoy. The service was top-notch as well. The sauna and fitness machines are well-equipped, making it a thoroughly excellent Facility.