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I had only known Hotel Okura Kobe, but since this was my first trip to Hakata, I chose Hotel Okura Fukuoka. The service and housekeeping were excellent, and access from the Shinkansen station was easy to understand and very convenient. As someone unfamiliar with the area, I truly appreciate the female staff member who kindly showed me on a map where to find delicious ramen and answered my questions with a smile. It immediately put me at ease, and I felt glad I made this Reservation. I couldn’t stop by the basement brewery due to time constraints, but a male staff member also kindly informed me that I could buy beer at the shop. Having stayed at inexpensive Business Hotels near stations before, I was reminded how valuable local tips and guidance gained through genuine conversation can be—and how they become part of your travel memories. To everyone at Hotel Okura Fukuoka, thank you for giving me such wonderful memories.

No matter when I stay, the staff are always wonderful—friendly and truly pleasant to deal with. The rooms are thoroughly cleaned, and I was able to relax in comfort. There’s a unique sense of ease that lets me be myself, and it feels like coming home. Thank you, and I look forward to staying with you again.

The Facility and bedding are clean, and the staff are very helpful. They kindly accommodated our additional requests, which allowed us to enjoy a very satisfying stay.

As always, we had a relaxing stay. No matter how many times we visit, the service from the front desk and restaurant staff is consistently excellent. I would also like to express my sincere gratitude to Mr./Ms. Y from the reservations team for kindly accommodating our various requests in advance. We will stay again.

This was my second stay. The lounge was not crowded as it often is, so I was able to relax. Personally, even if there is a large public bath, I rarely feel like going down from the top floor to use it, but I think this Hotel offers more than enough excellent Facilities.

It was an absolutely wonderful stay. When I asked to leave my luggage before check-in, you kindly accommodated my request, which allowed me to go about my plans with peace of mind. The moment I stepped into the Hotel, I was enveloped in a refined yet glamorous fragrance that instantly made the experience feel special. All of the staff were impeccably presented, with polished manners and elegant language. Every interaction felt delightful and memorable. The Club Lounge presentations were all excellent. In particular, the Pasha coffee served at afternoon tea and the specially paired sweets were exceptional—I truly enjoyed a luxurious and uplifting time. I also stopped by the bar before bed, where the bartender created one original cocktail after another tailored to my preferences. It felt like being in a dream. In my room, I initially found the shower controls a bit difficult to use, but when I contacted you, a staff member came right away and explained everything clearly, which was very helpful. Above all, the bed was more comfortable than anything I have ever experienced, and I slept wonderfully. Thanks to you, it became an unforgettable trip. I would love to stay again. Thank you very much.

Everything exceeded our expectations in every way, and we had a very comfortable stay. If I had to mention one thing, it would be even better if there were a Shuttle Service from the nearest station.

We ended up staying here at short notice as well while sightseeing with our son’s family. The front desk staff member was from overseas, but spoke fluent Japanese and kindly acknowledged our long journey, making check-in pleasant. The other staff were also very attentive—it really felt like a long-established Hotel. Breakfast was delicious, and we ate far too much. The Room shows its age and the door was a bit hard to close, but overall it was fine. There aren’t many amenities, but we knew that in advance, so it wasn’t inconvenient. There are also commercial facilities nearby, which was very convenient. If possible, we would be completely satisfied if the shuttle bus could run on weekdays as well. Thank you for the wonderful memories with our grandchild.

• Payment: My card had been charged in advance via IKYU, but I was also billed for the room at the front desk. After I raised the issue again, it was found to be due to staff oversight, and I received a refund. • Air conditioning: The temperature and fan speed cannot be adjusted.

I stayed for two nights on a business trip. The staff were pleasant, the lobby was stylish, and the breakfast was delicious. The room was very simple. Perhaps because it’s a renovated Hotel, there was quite a noticeable drain odor. It’s also best not to expect much soundproofing. If you’re out most of the time and only return to the Hotel to sleep, it should be just right.

The location is excellent, and the cleanliness was impeccable. The glasses and other amenities were of high quality, and the Room was well-equipped. The in-room drinks included many unique and unfamiliar options, making for a fantastic stay. Unfortunately, while hot water was available in the bathroom, it couldn't fill up as warm water and remained cold, so I couldn't take a bath. However, the concierge promptly addressed any concerns during my stay, ensuring peace of mind. The sauna was also excellent.

Located in Hakata, where accommodation costs are rising, this place offers great value with breakfast included and proximity to Kushida Shrine. This review is based on that perspective. This time, I visited for the Yamakasa festival. After walking a lot, I was able to relax and recover from fatigue by enjoying a private bath. The breakfast is delicious, and I always look forward to it. The retro Showa-era house gives a sense of preservation while maintaining the ryokan's charm. I will definitely stay here again when traveling alone in Hakata. Thank you very much!