Di sekitar Pontocho × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

My mother and I stayed here together. It was our first visit in over a decade, since we came as a family of three with my late father. We were able to enjoy the delicious meals that impressed us so much back then, and simply soaking in the bath and relaxing brought such a wonderful sense of happiness. I also found it lovely to see the proprietress and everyone else working so briskly and efficiently. I shared how delighted my father had been at the time, and it became a meaningful holiday during Higan. Thank you very much.

I stayed for two days, and I was truly impressed by the staff’s kind and attentive service. I have stayed at many Hotels across Japan, but I was once again struck by the meticulous hospitality at Hotel Okura Kyoto. Throughout my stay, their genuine desire to help guests feel as comfortable as possible came through naturally in many situations. During my stay, I dined at the French restaurant on the 17th floor and also used room service; both the food quality and service were impeccable. More than just its Facilities or location, I feel that the staff’s hospitality itself is one of this Hotel’s greatest attractions. It was a Hotel where I would definitely like to stay again.

This was my first stay, and I was very satisfied with this friendly Hotel. It is a wonderful Hotel where I would definitely like to stay again next time. I was happy with everything—service, the Room, the view, the atmosphere, and access—but above all, the breakfast was delicious across the board and left me completely full from the morning. They also helped arrange a surprise for my partner’s birthday, which truly moved us. We look forward to staying again next time.

The lobby was very comfortable and welcoming, making for an elegant stay. It was great that drinks on the first floor were available for takeout. The breakfast buffet was excellent. The room was spacious, and the bathroom was also large and spotless. I liked that the hotel is in a very historic area, but I didn’t personally enjoy how busy and cluttered the surroundings felt. I’d like to stay again when rates are lower. The staff were also very friendly and attentive.

It was a quiet, relaxing Hotel—exactly as expected. The Room was also very comfortable. It made me appreciate the space all over again, and the entire Hotel truly feels like ART. Breakfast was delicious, and I was completely satisfied! All the staff were very kind, and it made me want to stay here again whenever I visit Kyoto.

Even though I’ve walked along Teramachi Street many times, I never noticed this Hotel. It’s also very close to Sanjo Keihan, and it was easy to get there even in the extreme heat because I could walk through the covered shopping arcade. There’s a 7-Eleven downstairs, so there was no trouble at all with shopping or meals. The Room is compact but very functional, and I love that the bath and toilet are separate. The bathroom has a washing area and even a chair—everything you could ask for. There’s also drink service, and many international guests stay here; it seems everyone really appreciates the coin laundry. It’s also convenient for accessing the Tozai Subway Line, which helped me a lot on this trip. Despite all these services, the price is very reasonable. This may become my regular place to stay. Breakfast included eel, so I got a great nutritional boost first thing in the morning. And amazingly, there was an automatic rice dispenser where you press a button and it serves exactly the amount you choose—so impressive. Thank you very much for your hospitality.

I stayed here because I wanted to visit Kibune and Kurama, as well as Kuzuha where my relatives live, and it was convenient for accessing the Keihan Railway. The Room was spacious enough for three people to relax comfortably. Both the toilet and bathroom were large and easy to use. We ate dinner and breakfast outside the Hotel, but it was truly convenient because all the places we wanted to go were nearby. All the staff were kind and very helpful. Thank you very much.

The location is excellent. Strolling around Kiyamachi and Kawaramachi Street was fun, and the Kamo River at dusk was breathtaking. The Hotel feels very clean and the Room was comfortable, but the standout feature here is definitely the large public bath—it was fantastic. However, since we were on the second floor, we could hear some street noise in the early morning.

I stayed for an extended period for work, and the sunny, beautiful Room made my stay very comfortable. The breakfast was delicious, and the front desk staff were kind—I was very satisfied. The location also faces the charming Takase River area, and I would love to stay here again when I’m in town for work.

Pros: - It’s a reasonably priced Hotel, but as you’d expect from the Banyan Tree chain, the service felt comparable to a high-end Hotel. Even though I stayed only one night, the front desk staff remembered my name, and every staff member was quick and professional in their manner. After checkout, I asked if they could keep some food refrigerated with my luggage, and they kindly agreed. - A shower-only setup may be a matter of preference, but since it was midsummer it was perfectly comfortable. If anything, it made the Room feel more spacious. - The tatami raised seating area is also very relaxing. I would have preferred floor cushions (zabuton) rather than regular cushions, but that may be aimed at international guests. Cons: (All minor points—nothing decisive) - The nearest station is Sanjo Keihan, so I wouldn’t say access to all of Kyoto is ideal (though the exit is right there, so it’s a great location if you plan to explore nearby areas). - The in-room TV remote has buttons for Netflix and other services, but the TV isn’t connected to the internet so you can’t use them—disappointing. - This is common in Ryokan-style setups, but the ceramic washbasin has a rough texture; when washing your face it can feel slightly painful if your fingers brush against it. - I used the spa; since it seems to be set up in renovated standard guest Rooms and you step out into the guest Room corridor from reception first, it may feel a bit less “special” or immersive. The treatment itself was very good.

I stayed here alone for the first time during the Gion Festival. The clean, elegant interior was very relaxing. The staff were kind and welcoming, and their friendly service made me feel at ease. The refined amenities were more than sufficient, so you can stay comfortably without bringing much. In particular, having the bath and toilet separate was very convenient and allowed me to unwind. This Hotel is such a great value that I almost felt bad paying the sale price!

Everything was wonderful. I checked in feeling completely exhausted that day, but the staff kindly offered to show me where the restaurant was if I didn’t mind, and since they could seat me right away, I ended up having dinner there. As I was dining alone, I asked the staff about portion sizes while ordering, and it turned into a truly delicious and happy meal. The Room was just the right size, so I could relax and recover. The next morning I took it easy as well. I got some cake and bread to take out and went to a friend’s Hotel where they were staying to eat them, and they were so good that I regretted not having breakfast here. I’m sure I’ll stay here again next time!

Located in an excellent spot at Kawaramachi Takoyakushi, it is an ideal base for sightseeing in Kyoto. The Room is spacious, and the layout with a vanity sink in the center is very convenient. With a sliding door separating the bedroom and utility area, we were able to sleep very quietly.

The location was right in the heart of the Kawaramachi downtown area. It was close to the station, with many restaurants nearby, which was great. The Room and bathroom were very clean, so I felt comfortable staying there. The wall-mounted TV felt a bit small. It’s a Hotel with great value for money, and I recommend it.

We stayed at the Accommodation on the last day of our trip to celebrate our 30th wedding anniversary. Arriving with excitement after being picked up in a luxury car, we were warmly welcomed by the smiling staff. When we entered our Room, we were delighted by the beautiful interior, a teepee and treats for our dog, and thoughtful hospitality such as chilled champagne and wonderful sweets—our dog was just as excited as we were. They also kindly accommodated our request to take a pre-dinner stroll together with our dog, which became a truly memorable experience. Dinner at the restaurant was outstanding, of course, but we were especially touched by an unexpected surprise after the meal. It became a very happy anniversary. Thank you for your heartfelt hospitality. It was a wonderful Hotel where each member of the staff worked with energy and pride.

The courteous service left the most lasting impression. In addition to the excellent location, the facility was well-maintained, clean, and comfortable. The amenity bar offered a wide variety of items, including cooling foot sheets and face packs, which were much appreciated. Complimentary coffee was available on the front desk floor. With traditional Japanese elements like tatami mats and shoji screens as part of the interior design, many guests were foreigners (mainly Westerners). During my stay, I heard more English than Japanese, which added a travel-like atmosphere even though I stayed for practical purposes. It was a hotel I would love to use again. Thank you very much!

It was a very convenient location for sightseeing on the east side of Kyoto. The mini kitchen, microwave, and toaster provided in the Room were helpful for preparing breakfast and light meals. The atmosphere of the Room and the bed were also comfortable. I would like to use it again if I have another opportunity.

We stayed for New Year's Eve for two consecutive years. We were grateful for the accommodating response to our requests for in-room dining. It was also delightful that the staff remembered us from last year. We enjoyed our traditional New Year's Eve activity of watching the "Kohaku" with delicious food, and towards the end, we could hear the Joya no Kane from Chion-in, making it a wonderful New Year's celebration. We also appreciated the prompt response to our request for a stay certificate afterward.

The space is generous, so even a family of four can stay comfortably. The only downside was that the bathtub felt gritty and needed to be cleaned, and the drain was clogged with debris and hair, which had to be removed.

Our whole family stayed in a machiya for the first time. Since it was a private house, we were able to relax and enjoy our time without worrying about others. There are many restaurants nearby, so we also enjoyed exploring the neighborhood. We would like to stay at another machiya as well. We have no complaints about the facilities or amenities, but there were only two cups in the washroom (we booked for four people).