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We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

Once again, we had a wonderful time and were able to relax. We enjoyed the beautiful night view from the Aqua Lounge, and lunch at Rendez-Vous was also delicious. As always, all of the staff were very kind and friendly, and every time my mother and I say, “That’s the Imperial Hotel.” Ever since we held our wedding here 35 years ago, it has been our favorite Hotel. We will visit again.

We stayed for two nights while sightseeing in Tokyo. Everything was very clean, and even after walking around all day in Tokyo, we were able to relax thanks to this Hotel. The bathroom and toilet were easy to use, there were plenty of hangers, and the disposable slippers felt hygienic. What surprised me most was the amenities available at the front desk—good-quality toner, sheet masks, and cooling patches. I applied a patch to my swollen legs after all the walking; it felt refreshingly cool and was so soothing. The Room wasn’t the largest one with a separate bath and toilet, but it was spacious enough. There were two floor-to-ceiling windows that made it feel open, and the night view was beautiful. It’s a Hotel that made me think, “This is where I want to stay again when I come back to Tokyo.” Our children liked it a lot as well. Everyone at reception was professional and kind.

Everything went smoothly throughout our stay. A beautiful universal-access room with a shower booth in this location is truly a rare find! The staff were very attentive both at the front desk and on the 30th floor, and all of the dining options were delicious—I was already thinking about how I’d spend my time on my next visit. Thank you very much.

From check-in, the staff’s hospitality was outstanding, and I knew it would be a wonderful stay. The Room was cozy and more than comfortable for a solo trip. The amenities were well stocked—even including toner and bath salts. The bathrobe was also very helpful. In the lounge, I could enjoy complimentary wine and even canned beer, which made it easy to relax. Breakfast was delicious as well. Choosing the breakfast-included plan was definitely the right decision. As an IKYU Diamond member, I was thrilled with the late check-out, complimentary minibar drinks, and a mini L’OCCITANE hand cream. With all of these perks included at such great value, it truly made for an amazing Hotel stay. I would love to stay again. Thank you very much for everything this time.

Far more than I expected, I was able to relax and truly unwind in the lounge. The Plan starting at 5:00 p.m. was more than enough to soothe my fatigue after visiting an exhibition in Ueno, making it a wonderful day. In addition to the perfectly attentive yet unobtrusive service, even for someone like me who doesn’t drink alcohol, the “light snacks” were astonishing—an impressive selection of both chilled and hot hors d’oeuvres, and the bouillabaisse was outstanding. As I’ve gotten older, visiting Hotel lounges has become a true comfort for the soul and a great source of energy for the next day. This place is undoubtedly among the top class in Tokyo, and I will definitely return to refresh myself—thank you in advance. The fluffy towels available freely at any time and the wide variety of complimentary drinks in the refrigerator moved me deeply with such luxurious thoughtfulness.

It was a very satisfying stay. The Room was comfortable, and the breakfast offered a wide variety of delicious options. The staff were courteous and attentive, making our stay very pleasant. One small issue was that the shower water pressure in the large public bath was a bit weak. Other than that, it was a wonderful Hotel, and I would definitely like to stay again.

Everything is handled professionally. It’s truly relaxing. Thank you, as always, for your thoughtful care beyond what I expected. Outstanding service. Thank you again for this stay.

Staying in this amazing Room—spacious, beautiful, and with a wonderful view—made for a truly memorable trip. The balcony was great too. All the staff were extremely courteous, and I was able to relax and enjoy my stay comfortably. In particular, having a piano in the Room and matcha service was so much fun. It was a special, out-of-the-ordinary experience while staying at the Hotel—something that’s hard to find at other hotels—and I really loved it. The Hotel’s interior design was also very stylish and unique, which made me excited from the moment I arrived. While many hotels have a simple atmosphere, this one felt distinctive yet refined—exactly my taste. The facilities were clean throughout, and I truly enjoyed the stay itself. With the wonderful service from the staff as well, this is a Hotel I would definitely like to visit again. The breakfast snow crab omelet and ramen (Kyushu tonkotsu ramen on this day) were incredibly delicious. I also enjoyed being able to read magazines and newspapers on the Room tablet. An outstanding Hotel!!!

A long-awaited family trip. The location was perfect, and it was great to enjoy a quick drink with my wife at the bar. It’s within walking distance of both Ginza and Shimbashi, nothing to complain about.

Thank you so much to all the staff at the club lounge for taking such great care of us. Everyone was attentive, kind, and cheerful, and we had a wonderful time. We enjoyed breakfast, afternoon tea, cocktail time, and even after that we were treated to motsunabe hot pot. We also had some sake—it was delicious. Thank you as well for chatting with us even though we’re a couple in our 70s! It was just a short getaway within Tokyo, but we were completely satisfied. Thank you again. The Room and Facility were lovely, but the pillow felt a little too soft for me.

I stayed here for a fan event in Ariake. It was a shame I missed the late-night soba and couldn’t try it, but otherwise my stay was very comfortable. The large public bath was crowded at night so I skipped it, but it was pleasant in the morning. It was spacious with a great view. I’d like to stay here again.

I had another truly comfortable stay. The Room was thoroughly cleaned, with fresh, spotless linens, and a wonderful view. I ordered Room service for dinner and tried the Japanese breakfast for the first time. The timing of the service and the taste were both excellent. Above all, the food was delicious. The hospitality was also outstanding, and I was able to relax until the 1:00 PM checkout time. Thank you very much. I will definitely visit again.

I stayed here to celebrate a friend’s birthday. When making the Reservation, I wrote, “It’s their birthday, so please take care of us,” which was probably a rather unclear request. Even so, thank you very much for preparing a wonderful Room with a beautiful view of Tokyo Tower. When we entered the Room, there was also red wine and a “Happy Birthday” plate waiting for us. I was truly moved by the unexpected surprise. Thanks to your thoughtful hospitality, it became the best birthday for both my friend and me. We were able to spend an unforgettable time filled with happy memories, and I sincerely appreciate it. The Room was very clean and comfortable, and the restaurant had a wonderful atmosphere as well. We felt at ease throughout our stay. I’m truly glad we chose your Accommodation for such an important day. I would love to visit again. Thank you very much for such a wonderful time.

A stay with breakfast that feels truly luxurious. The breakfast was exceptionally delicious. The staff’s hospitality and service were perfect in every way. I’d love to come back for another extraordinary getaway.

I used to stay at Mercure quite often overseas, but since I travel less these days, this was my first stay in a while. The location is very convenient—just a short walk from Shimbashi Station and Uchisaiwaicho Subway Station. I believe it was originally an office building, later converted into an annex of a neighboring Hotel, and then rebranded as Mercure. Since the property is scheduled to close soon for renovations, I was grateful to be able to stay at a very reasonable rate. Perhaps because of the location and the brand, most guests were international, and many of the front desk staff were as well (they assisted me in flawless Japanese). With an interior design inspired by a “theater,” the whole place feels even more international. The Room design was also quite bold. There is a couch-like platform near the window where you can lie down and watch trains passing by (Shinkansen, Tokaido Line, Keihin-Tohoku Line, etc.). However, getting up onto it takes some effort, and opinions may differ on how practical it really is. Aside from the décor and these design choices, it felt like a slightly upscale Business Hotel. I’m looking forward to seeing what concept it will adopt after the renovation.

We stayed here to celebrate our wedding anniversary. It seems the lounge was recently renovated: the previous location was closed, and a restaurant on the same 3rd floor was remodeled and reopened as the new lounge. This time we used it during all available hours, and there is nothing to complain about. The pancakes and freshly squeezed juice mentioned in past Reviews were not available, but a variety of items are served at each time slot, so we were fully satisfied. The meat dishes and egg dishes are cooked after ordering, so they are served freshly made. The taste was excellent as well. There was also a wide selection of alcoholic drinks during cocktail time, which we really enjoyed. Of course, there were plenty of soft drinks too. I enjoy drinking, so I even had beer in the morning (though I’m not sure if that was allowed time-wise). Even without adding breakfast and dinner, you can be more than satisfied. Unlike before, you can only enter the lounge with your Room key card, which felt reassuring. It also serves as the check-in counter, so we were able to relax at the Hotel from 2:30 pm until 12:00 pm the next day. Our Room had a front-facing view of Rainbow Bridge and Tokyo Tower, and thank you for preparing anniversary sweets in our Room. If we have another opportunity, we would love to use this Plan again.

The Room was very comfortable and easy to use. The location was convenient, and I was able to spend fulfilling days there—more satisfying than I expected. I stayed for four nights and needed help with various things, but all the staff were always smiling and courteous, which made my stay very pleasant. Breakfast offered a wide variety and was enjoyable. I was also interested in dinner, but unfortunately couldn’t try it this time due to my schedule. The bathroom was spacious and it was nice to have a TV as well. I would like to stay here again when visiting Tokyo. I would be happy if the amenities in the suite could be improved a bit more. Also, surprisingly, I didn’t see any Japanese guests.

I stayed for two nights. Overall it was good, but I was disappointed that the in-room slippers were so thin they tore easily (though I was given a new pair). Also, I was on the 8th floor, and it was inconvenient to go down to the 4th floor first and then take a different elevator up to the 18th floor to use the bath. The view was great and overall it was good. Thank you.

I occasionally stay at hotels in the Ginza area, but this stay was the most satisfying so far. The price range of around 40,000 yen is just right for Ginza—not too expensive or too cheap. The flow from the entrance to the room was smooth, and the large public bath was spacious, clean, and well-designed with a great sense of style throughout. Additionally, the fragrance inside the elevator was very pleasant—it made me curious about which brand's scent was being used because it smelled wonderful. What stood out most was how staff handled a situation when I accidentally left my ring in a locker at the public bath. Despite it being after closing hours, a front desk staff member kindly and promptly searched for it and helped me recover it—I am truly grateful for their assistance. Among all my stays in Ginza accommodations so far, this hotel has been my favorite by far. Thank you for such a wonderful experience! (As an IKYU Diamond Member, I would be even happier if more perks were added for Diamond members in the future!)