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I stayed for a Multiple Night Stay, and it’s an ideal location for visiting Onsen spots, with easy access to the town center. It’s also close to the Kitahama bus terminal, making bus travel very convenient. The Hotel Onsen has its own natural hot spring source, and since the water temperature is lower than many of the Onsens in town, I personally preferred it. The breakfast venue was spacious and clean. The food was delicious and very satisfying. The front desk staff were extremely kind and pleasant. There are so many restaurants nearby that it’s hard to choose. A Multiple Night Stay is recommended.

On this trip, we made a Reservation for three twin Rooms for three groups: my son and his wife with their infant, another family, and my third son. The in-room bath was a little small, but it was separate from the toilet, which made it easy to bathe our infant safely in the Room. The view of the sea in Beppu from the Room was also very beautiful. The Onsen was not too hot and felt great. The shower had a ReFa shower head. There was a wide variety of food, and my younger son and daughters-in-law were very satisfied. The staff kindly spoke to my eldest son’s child (who is still only two) and even lent us some toys. They also lent my other daughter-in-law, who was holding an infant, a basket-like baby bed so the baby could lie down, which made her very happy. Thank you to the lounge staff. I was also surprised that guests go barefoot throughout the Hotel—there were no slippers at all. It was very relaxing, and even our toddler felt safe walking around as if we were at home. We were extremely satisfied and would love to stay again if we have another opportunity.

The room was neither too spacious nor too small, just the right size for two adults. The room was also clean (though I noticed a long hair on the robe, which concerned me slightly). The bath was an open-air one, and while there were houses a bit further away that made me wonder if they could see in, there were adjustable automatic shutters. When fully lowered, they completely blocked the view from outside and kept out the cold air. Despite snow remaining from the previous day, we could enjoy a warm soak without feeling chilly. The temperature of the bath was just right for relaxing. Concerns: We chose a plan with in-room dining for our meals. However, after grilling meat during dinner, its smell lingered throughout the room until bedtime. While it might have been our oversight as well, future guests opting for this plan might want to keep their bedroom doors closed during meals to avoid this issue. It would be considerate if staff could mention this when serving meals or perhaps provide additional amenities like room sprays alongside air purifiers to enhance comfort further. That said, the meat was tender and delicious; other dishes were also very tasty with portions that felt just right. With free beer dispensers, ice cream machines, drinks in the fridge available at no extra cost, and even foot baths provided—this is overall a wonderful accommodation! Next time I’d love to visit again with my mother. Thank you for your hospitality!

We had a wonderful, relaxing time with our dog. The Room was clean and comfortable, and we loved being able to enjoy the private Onsen whenever we wanted. The staff were kind and helpful, so we felt at ease throughout our stay. Our whole family was able to unwind with our dog, making it a truly enjoyable experience. It also became a great summer vacation memory for our children, and we would love to stay again. Thank you for such a lovely time.

My wife and I stayed here for our usual short getaway. By chance, there were no other guests, so we were lucky to have the large public bath all to ourselves. The staff who assisted us were polite and kind, making it a truly comfortable day. We would love to stay again if we have the opportunity.

We stayed in the Luxury Suite as a family of four. The Ryokan slippers were a bit hard and uncomfortable to wear. Other than the distance and cold walk from the Room to the large public bath, everything was excellent. The rental yukata and hair accessories were lovely. On snowy days, we recommend avoiding the Yamanami Highway. We are grateful for the front desk's kind advice on the best route home.