Di sekitar Gunung Shakagatake × Akomodasi populer dengan matahari terbenamKepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

I stayed during Golden Week. I expected it to be crowded, but I was glad I could spend a quiet time. The meals were so filling that I felt they could have been a bit smaller, as I’m in my 60s. The sunset was beautiful while looking out over the Mikuma River, and it felt very pleasant. All the staff were kind and welcoming. I would like to stay again.

This time, I traveled to Oita with my daughter! She’s really into saunas and highly recommended Yorozuya. The Room, the Onsen, the food—and of course the sauna—were all excellent. We were able to relax and enjoy a peaceful stay together. Everyone at the Hotel was very kind, and we’d love to visit again. Thank you for taking such good care of us. There was also a great selection of delicious drinks, so next time we’d like to enjoy them together with your wonderful cuisine. Thank you very much.

This was my first stay. The front desk staff were very courteous. There were complimentary drinks on the first floor, and the ice-cold draft beer was excellent. The Room was spacious and had a massage chair, so I could relax, but I couldn’t adjust the air conditioning—when I tried to operate it, it turned off. I filled the in-room Onsen right away and enjoyed a very pleasant bath, but my parent, who has difficulty walking, said the step was high and felt scary. Since everything is flat around it, I thought a handrail would make it safer. I understand this may be difficult as it is not barrier-free. I was looking forward to dinner. Everything was delicious, including salt-grilled ayu and chicken hot pot, and even the white rice was excellent. The children’s lunch plate was also generous in portion size, and my child happily bit into a big fried shrimp. However, there was one thing that concerned me. My child’s dessert (a mousse-like item topped with fruit) that came with the lunch plate was taken away partway through for some reason. Since I happened to be on the phone at that moment, I wondered why. After that, as if nothing had happened, the removed dessert was served to an adult instead, and jelly was placed for my child. I assumed it had been a mistake, but I believe an explanation should have been given. Taking something once served to one person and then serving it to someone else seems inappropriate etiquette-wise. At the very least, some explanation when bringing out the jelly for my child would have been appreciated. Overall it is a wonderful Accommodation; only the dinner service response bothered me. Thank you very much.