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On June 8, my spouse and I met friends from Kumamoto and had a great time eating and drinking together. They upgraded our Room to a higher grade, and my sauna-loving husband was very satisfied. We will definitely stay again. Thank you for your hospitality.

A well-balanced breakfast gave me the energy to head to work, and the large bath helped me unwind after a long day. Despite the clean Room and convenient location, the price is reasonable. There are no excessive amenities, but all necessary services are well provided, making my business trip comfortable. They also handled taxi arrangements with great care, and I felt it was a Hotel where I could stay with peace of mind. I was also satisfied with the user-friendly in-Room features such as a TV that shows how crowded the dining area and large public bath are, as well as an air purifier.

Thank you very much for all your help during the recent earthquake. In such an anxious situation, your kind and attentive support was truly reassuring. I will never forget that you provided warm snacks when food was scarce, and that you helped heat the food we brought with us. Also, even though the elevator was out of service, you helped carry our heavy luggage down from the 11th floor, which was a tremendous help. I am deeply grateful for your thoughtful care and consideration. I imagine aftershocks and daily inconveniences may still be continuing. Please take good care of yourselves, and I sincerely wish you continued safety and well-being. Thank you again from the bottom of my heart.

The staff were courteous and guided us smoothly upon entering the lobby. The Room was a comfortable size, and it was kept very clean. The location is just off Kumamoto’s shopping arcade, so it’s easy to explore the area even at night. It’s also within walking distance of Kumamoto Castle and tram stops, making it very convenient for sightseeing. Breakfast offered a wide variety of dishes, including several local Kumamoto specialties. We stayed for a Multiple Night Stay (2 nights), and we appreciated that the menu changed. One point to note is parking. The affiliated parking lot is a bit far from the Hotel and comes with an additional fee. If the parking lot across the street could be used instead, it would be more convenient for guests traveling by car. Overall, this is a Hotel you can choose with confidence for sightseeing or business in Kumamoto.

As last year, I stayed in the Castle Suite with my daughter. It’s a Room that any young child will absolutely love. It features two Kumamoto Castle-themed bunk beds, a slide, plenty of toys, Kumamon figures, an oversized TV, and a hinoki cypress bath. The refrigerator was stocked with complimentary drinks—both alcoholic and non-alcoholic—so while my child played, I could relax and fully enjoy some downtime.

Right in front of Sakura-machi Bus Terminal, it’s an ideal location for getting to the airport and other destinations. The Onsen was comfortable, and breakfast was excellent with local specialties!

As it was my first stay, the parking area and the route from the parking area to the lobby were a bit difficult to find, but it was a very satisfying Hotel. The Room size was just right, and above all, its cleanliness was what I found most satisfying. It also felt luxurious and made me feel like I was wealthy. This is a Hotel I would definitely like to use again.

My first impression was the female receptionist. Even before check-in, she kindly explained how to use the parking lot and store our luggage, and also introduced the amenities, recommending a shampoo and conditioner. She was friendly and very cheerful, which made me feel glad I chose this Hotel. The Facilities were well equipped—welcome drinks, massage chairs, and more. I also enjoyed the breakfast. I always make sure to have breakfast at Hotels, and I especially like Hotel curry; here it was horse tendon curry (I think), and it was delicious. I will definitely stay here again.

I stayed here for the first time, inviting two friends from out of town. I had heard great reviews from people who had used Yuya Suizen and was told it was worth visiting at least once. The staff’s hospitality was excellent, and the Room was clean and extremely comfortable. The hydrangeas in the lounge and throughout the property, along with the furnishings, were tasteful and beautiful. Breakfast was delicious, and we had a truly happy time! I’d love to come again with my family.

I always enjoy staying here. This time, I tried the breakfast for the first time and was very satisfied with the wide variety of menu options.

Conveniently located near the Kamitori Shopping Arcade and the tram stop, with great value for money. The sauna and large public bath are also very comfortable. Compared to the Sakuramachi area it’s a bit quieter, but around Kamitori there are vintage clothing shops and stylish stores tucked away in small side streets, giving it a Shimokitazawa-like vibe that’s fun to explore. Parking isn’t an issue either, as there’s a nearby affiliated large multi-story parking garage. However, if you take your car in and out, you can no longer use the parking validation ticket.

A reasonably spacious, clean Facility with affordable rates. I would like to visit this Hotel again if given the chance.

The service was excellent with smiles. The restaurant on-site was particularly impressive, with a chef who seemed like a top-notch professional, and I truly enjoyed a delicious dinner even by myself.

This is my third stay at this accommodation. I stayed here for a conference, and the convenience of being in the same area as the venue was unparalleled. Additionally, Sakuramachi Bus Center and shopping centers are located in the same area, making it extremely convenient. The proximity to both downtown and Kumamoto Castle made it an excellent location for sightseeing and dining. The room was clean with a great view, and the breakfast venue was bright. While the breakfast selection wasn't extensive, each dish was carefully prepared and satisfying. The staff were also very accommodating. I would definitely choose this accommodation again when visiting Kumamoto!

I have used Route Inn Hotel many times. It was my first time in Kumamoto, but like other Route Inns, everything from the welcome coffee to the large public bath, eco-cleaning service, and breakfast buffet was of high quality. If you're looking for an affordable Business Hotel, you can't go wrong with the Route Inn Group. Of course, your experience may vary depending on other guests (such as encountering messy users or crowds), but as a hotel itself, it is very satisfying.

It was quiet, close to Kumamoto Station and surrounded by a residential area. The Facility was clean, and I was very satisfied to stay at an affordable price. Laundry detergent was also available for free.

The facility was new and wonderful. Thank you very much.

Spacious and clean interior facilities, but it was unfortunate that I couldn't use the Onsen. Overall, it was a satisfactory 2-night stay with no major complaints about the Hotel.

This is a well-sized Hotel with a tasteful blend of Japanese and Western styles. The space was clean and comfortable, and I slept very well. There were no items like lotion or cleansing oil at the sink in the changing area by the bath, but most guests probably bring their own, so it should be fine. If anything, I appreciated that the area around the sink was not dirty. It was also nice that I didn’t need to bring towels from my Room. The flooring in the Room was a bit tough for me because I’m sensitive to cold, but it does help keep things clean. At check-in there was a lot of information to go over, and I got a little spaced out partway through and missed responding once. After that, they explained things more concisely, and at the end they smiled and said, “Thank you for your time.” Thank you for the pleasant service.

It is in a very convenient location near the Transportation Center. The surrounding area is a downtown entertainment district, which makes it convenient for going out for drinks, but at night it can feel quite crowded and chaotic. Women in particular may want to be cautious. As for the Hotel’s Facility, the Room is slightly spacious. The bathroom is separate from the toilet and also has a washing area, which was comfortable. However, I was a bit bothered by white limescale marks left on the black floor. Since it’s an entertainment district, I was slightly worried it might be noisy, but at least in the Room I stayed in, that wasn’t an issue. Also, having a 24-hour convenience store on the first floor is extremely convenient. Overall, I think my satisfaction level was high.