Di sekitar Museum Seni Shimada × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

It happened to be a day of heavy rain, so I was able to borrow an umbrella. Thank you!! It’s conveniently located close to the city, and offers excellent value for money. 　You can also have breakfast nearby!!

I visited Kumamoto with my mother for the first time in over ten years to attend a concert. Although our stay was limited to one night and two days, thanks to the Hotel’s calm atmosphere and the thoughtful care of all the staff, we were able to spend a relaxing and comfortable time. My mother was also very pleased, and I truly feel glad we were able to stay here. I understand that full recovery from the recent earthquake may still take time, but in my own small way, I hope that visiting Kumamoto can be of some help. I sincerely wish for a swift recovery. If I have another opportunity to visit Kumamoto, I would love to stay at this Hotel again. Thank you very much for your warm hospitality.

On June 8, my spouse and I met friends from Kumamoto and had a great time eating and drinking together. They upgraded our Room to a higher grade, and my sauna-loving husband was very satisfied. We will definitely stay again. Thank you for your hospitality.

The staff were courteous and guided us smoothly upon entering the lobby. The Room was a comfortable size, and it was kept very clean. The location is just off Kumamoto’s shopping arcade, so it’s easy to explore the area even at night. It’s also within walking distance of Kumamoto Castle and tram stops, making it very convenient for sightseeing. Breakfast offered a wide variety of dishes, including several local Kumamoto specialties. We stayed for a Multiple Night Stay (2 nights), and we appreciated that the menu changed. One point to note is parking. The affiliated parking lot is a bit far from the Hotel and comes with an additional fee. If the parking lot across the street could be used instead, it would be more convenient for guests traveling by car. Overall, this is a Hotel you can choose with confidence for sightseeing or business in Kumamoto.

A well-balanced breakfast gave me the energy to head to work, and the large bath helped me unwind after a long day. Despite the clean Room and convenient location, the price is reasonable. There are no excessive amenities, but all necessary services are well provided, making my business trip comfortable. They also handled taxi arrangements with great care, and I felt it was a Hotel where I could stay with peace of mind. I was also satisfied with the user-friendly in-Room features such as a TV that shows how crowded the dining area and large public bath are, as well as an air purifier.

I stayed here the night before heading to Miyazaki during Silver Week. The reason for staying overnight in Kumamoto was to have dinner at a certain Italian chain restaurant that has since disappeared from Fukuoka Prefecture. What made me choose this hotel was its great location—just a few minutes’ walk from that restaurant—and the fact that it’s a hotel where even members of the Imperial Family have stayed, with a wonderful view of Kumamoto Castle. It turned out to be absolutely the right choice! The room is a bit dated, but it’s spacious and has an upscale feel, and you can see Kumamoto Castle from the window at a perfect angle. Fresh flowers were displayed in the lobby and by the elevators, which made me happy. The restaurant we wanted to visit was just a short walk away, and the Kamitori arcade was also nearby, making it very convenient for sightseeing. And above all, breakfast was delicious!! I felt that each item was high quality. In particular, the curry bread wasn’t greasy at all—it was crispy and honestly the best I’ve ever had! I couldn’t believe how light it felt even in the morning. My husband, who loves coffee, also said the coffee was excellent. Overall, we were very satisfied with our stay. The hotel’s Chinese restaurant also looked great, so next time I’d like to come to Kumamoto specifically to stay here. Thank you!

I chose the Japanese-style room because it was the most attractive option in terms of price compared with the other rooms at the time of booking. It was a spacious 10-tatami room on the top floor with a view down over the Shirakawa River, and it felt just like staying at a traditional hot spring inn. It would be perfect if there were a large public bath (there isn’t), but the in-room bathroom was very large and comfortable. I stayed multiple nights for work, and having only one futon set in such a large tatami room felt almost a bit lonely. One request: since there are no power outlets near where you lay out the futon, an extension cord would make this even better. Breakfast offers more than enough variety and is very high quality—and they also cook omelets to order. I liked it so much that I’ve already booked again for business trips in December and January. Next time I’ll try a Western-style room for comparison (laughs). If this Japanese-style room is offered at a reasonable price, I highly recommend it.

I love the view of Kumamoto Castle from the rooftop, and I always enjoy staying here. The Room is simple yet comfortable. There is a wall-mounted mirror and an outlet by the table where you can dry your hair or do your makeup, and a hair dryer is also placed within easy reach. It may be a small detail, but I really appreciate the thoughtful layout designed for ease of use.

This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.

This was my first time staying here, and it was very clean—I was very satisfied. If I come to Kumamoto again and there is availability, I will make a Reservation without hesitation.

Conveniently located near the Kamitori Shopping Arcade and the tram stop, with great value for money. The sauna and large public bath are also very comfortable. Compared to the Sakuramachi area it’s a bit quieter, but around Kamitori there are vintage clothing shops and stylish stores tucked away in small side streets, giving it a Shimokitazawa-like vibe that’s fun to explore. Parking isn’t an issue either, as there’s a nearby affiliated large multi-story parking garage. However, if you take your car in and out, you can no longer use the parking validation ticket.

As last year, I stayed in the Castle Suite with my daughter. It’s a Room that any young child will absolutely love. It features two Kumamoto Castle-themed bunk beds, a slide, plenty of toys, Kumamon figures, an oversized TV, and a hinoki cypress bath. The refrigerator was stocked with complimentary drinks—both alcoholic and non-alcoholic—so while my child played, I could relax and fully enjoy some downtime.

Spacious and clean interior facilities, but it was unfortunate that I couldn't use the Onsen. Overall, it was a satisfactory 2-night stay with no major complaints about the Hotel.

This was my first trip to Kumamoto. I was a bit worried after the earthquake, but the city itself didn’t seem much different. It was disappointing to see that part of Kumamoto Castle’s stone walls—within walking distance—had collapsed again. The hotel was convenient because it was right in front of my work venue, but due to the earthquake, many taxis were chartered by insurance companies and it was hard to hail one. However, there was a bus terminal directly across the street, so I made good use of buses. The complimentary coffee service—common at Dormy Inn—is always comfortable and appreciated. The large public bath on the top floor wasn’t very crowded and felt great. As you get older, a big bath really is nice. The Room was functional, but although the toilet seat had a washlet, only cold water came out. When I contacted the front desk they responded quickly, but afterward the warm-water light was on while only cold water still came out. On top of that, perhaps they forgot to reconnect the faucet chain during maintenance and I couldn’t operate the lever (I fixed this myself). Still, since the front desk response itself was good, I deducted one star (this might fall under Facility/amenities?). Depending on your destination and purpose of stay, I think it’s a very convenient location.

The building is new and located in front of Kumamoto Station, with spacious and clean rooms. The Onsen is small, but the water quality was excellent. The complimentary breakfast was delicious. There is only one elevator, so there might be a short wait, but everything else was very satisfying. The Aka-sake was delicious as well.

I stayed here for the first time on a business trip. The front desk staff were polite and left a great impression. The Room, bathroom, toilet, and washbasin area were spacious and felt open and airy. There was a supermarket and convenience store nearby, so I went shopping every day. I would like to stay here again when I’m in Kumamoto for business.

Thanks to you, we were able to start our trip in the best possible way. Thank you very much.

We stayed with four adults, and the room was spacious and comfortable. It was very clean and pleasant. The location is also within walking distance of Shimotori Street.

The staff are very pleasant, and I use this Hotel every time. The Room is clean, and the satisfaction level is high; I really like this Hotel. I will use it again. Thank you very much.