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The meals are such high quality you’d never guess they’re buffet-style. The menu changes with the seasons, so it never gets boring, and everything is consistently delicious every time we visit! The Rooms may seem similar at first, but the layouts and interiors vary, which makes it fun and interesting. The Surprise Plan is the best—guaranteed to become an unforgettable memory! It’s wonderful to receive, and just as fun to plan for someone else. A space where everyone is sure to feel happy! We’re truly grateful to all the staff who create this extraordinary and wonderful atmosphere.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

I stayed here last July with my wife, and in October with my mother and aunt. This was our third stay, at the request of my mother and aunt who wanted to visit again. As with the previous two stays, we had a wonderful time from check-in to check-out. Thank you again to all the staff.

All the staff were very kind. My family of three stayed in the Room “Engetsu,” and it was spacious enough. The bath and dining area were on the same floor, so access was excellent. The bath was fully stocked—not only shampoo, conditioner, and body wash, but also facial cleanser, makeup remover, toner, and lotion—and the water had a wonderfully silky feel. The meals were outstanding as well. We enjoyed a relaxing sea bream feast in our Room. They even included beer as a complimentary service, and we were truly impressed by their thoughtful attention to detail. We had breakfast in the dining area; there was a great variety of side dishes, and everything was delicious too. When I visit Shirahama again, I would definitely like to stay at Akariya again.

From the Room balcony, we had a panoramic view of Shirahama Beach, the ocean, and the town—an unbeatable location. The Room was spacious and truly relaxing. The Hotel itself was lovely, and having a nice smoking room was a real plus for smokers. In the evening, we enjoyed delicious cocktails at the bar counter, and with live piano music it made for a wonderfully comfortable time. The view from the large public bath was also amazing—you can look down over the sea, and the ocean breeze felt incredibly refreshing. Dinner was an Italian course meal and everything was delicious. The breakfast buffet was great too, with both Japanese and Western options. The Hotel also has a pool and a gym, and it’s close to Shirahama World Safari and golf courses—perfect for families with children as well as golf lovers. It was such a wonderful Hotel that we’ll definitely want to visit again.

As soon as we arrived at the Hotel and tried to take photos at the entrance, a staff member kindly took great pictures for us with the scenery in the background. While waiting at the front desk, there were Halloween decorations and costumes, and they happily let us dress up and took photos for us. However, there weren’t many options for the welcome drinks, so I wish there had been a few more choices. The Room was also clean. Dinner offered a wide variety of local and seasonal dishes, all delicious, and we were able to enjoy plenty. The fresh tuna and sea bream sashimi were especially fresh; the sushi rice was tasty, the toppings were generous, and even the chawanmushi was served piping hot and felt truly authentic. There was also a great selection of desserts and they were delicious, but I was too full to try many of them—next time I’d like to make sure I don’t miss out. Above all, when the food is this good, it makes you want to come back again.

Thank you for taking such great care of us on our dog’s first trip. Everyone on the staff was truly dog-first—playing with our dog and keeping them company—and we really appreciate it. Since our dog is large, you even upgraded us to a more spacious Room, and we’re so grateful for all your kindness. This is an Accommodation we’d love to visit again when traveling to Wakayama. The bath was also wonderful, with slightly silky natural hot spring water, and my skin felt so smooth the next day! Both our dog and we were completely satisfied. Thank you very much.

This time, I found a great Plan on the Koyu website and made a Reservation right away. It was my first time staying in a Room with an Onsen, and being able to soak whenever I wanted while looking out at the ocean was amazing! The location is excellent—Shirarahama Beach is just a short walk away. (The way back is uphill, though...) We enjoyed both the beach and the pool.

We stayed on the day of the September fireworks. As always, the hot springs were wonderful, and the room was clean. You can freely change your yukata, and there are even plastic bags in the large public bath to store what you’ve taken off. These may seem like small details, but they create a sense of comfort and luxury. The service at the dining venue was also excellent. When we arrived, all dinner slots before the fireworks were already full, so our meal overlapped with the fireworks and we were saying how disappointing it was that we might not be able to go see them this time. Before the fireworks started, however, a staff member kindly asked us: “For guests who would like to go watch the fireworks, we can pause your meal for about 30–40 minutes while you’re away. At which course should we stop serving for now?” Thanks to this thoughtful arrangement, more than half of us dining in that same time slot—including us—were able to go down to the beach and watch the fireworks. This is exactly the kind of hospitality you never forget. Thank you very much.

Being able to enjoy a variety of alcoholic drinks during dinner was amazing! I was especially happy to have a Nagisa Beer server. The Room was spacious, clean, and comfortable. I also appreciated the free massage chair. There are many stairs to the large public bath, and even more to the panoramic open-air bath. It might be tough for elderly guests. However, the view and the hot spring water are wonderful, so I definitely recommend going.

We stayed here to enjoy swimming at Shirarahama Beach. Before check-in, they let us use the changing room and paid lockers, and we reached Shirarahama Beach in just a few minutes on foot. They also have an air pump for float rings, of course. After swimming, we could rinse off the sand with the outdoor warm-water shower and then head straight to the Onsen, which was great. Both the Room and the Facility were clean, and there were free drinks available throughout the property—we enjoyed them after bathing and while waiting for the elevator. The plum soda was delicious. The buffet had a wide variety of options and everything was tasty. It was also nice that freshly cooked steak and tempura were brought directly to our table. Since our buffet time slot was later, we were able to go see the sunset at Engetsuto Island before dinner. Even after checkout, they offered parking for 1,000 yen, and told us we could use the paid lockers—and even use the baths after 2:00 PM—so it was wonderful to be able to enjoy an Onsen after coming back from the beach before heading home. If you’re going swimming at the beach, this place is absolutely “Musashi”! It was that good. All of the staff were kind, and it made for a truly great trip. Thank you very much.

The view from the open-air bath is amazing. I was able to relax in the free-flowing Onsen. The meals were very delicious and satisfying. Since each dish is served individually, I could enjoy my meal at a leisurely pace. I was curious about something that looked like a red bridge in the distance from the dining area, but it seems to be part of an airport facility. The Room is spacious and comes with a massage chair and an open-air pot bath, which also made me very satisfied. There are many Reviews saying the building is old, but does that cause any inconvenience? It didn’t bother me at all. The staff were very kind and soothing. Please let me stay again.

Thank you for your kind support. We used to stay with our pet often. After our pet passed away last year, my spouse and I have been using your villas and condominiums to relax and enjoy our time together. We always appreciate how clean the Room is, and we hope many more guests will stay here. Wishing you continued success. Thank you very much.

I had stayed here back when it was a Kanpo no Yado, but I didn’t remember much, so this was essentially a new visit for me. It was great. There was an all-you-can-drink option in the lounge, the meals were satisfying, and the hot springs were excellent. The room, including the sink area and toilet, was clean and comfortable. There is no individual air conditioning in each room; the entire building uses a centralized system, which might be an issue for guests who are extremely sensitive to heat or cold. It wasn’t a problem for me.

Check-in and Dining As we were staying with a large group, they handled our additional requests smoothly. They thoughtfully arranged the seating for dinner, and it seemed the same consideration was carried over to breakfast. We were able to enjoy our meals in a relaxed atmosphere. Everything was delicious, and we were fully satisfied both visually and in terms of portion size. The Onsen was also wonderful. We received smart, unobtrusive, and attentive service throughout. It was a truly great stay. Thank you very much.

We stayed with our children and grandchildren to celebrate my husband’s 60th birthday. Not only was the Facility beautiful and wonderful, but all of the staff were kind and greeted us with warm smiles, which made our stay very pleasant. Thank you very much. However, our grandchildren got extremely excited and were quite noisy during meals, so if we made other guests uncomfortable, we sincerely apologize… To everyone who stayed on the same day—sorry! Our grandchildren seemed to have a great time as well, and our whole family was very satisfied with our stay… We’re sorry—and thank you again. It was a Hotel we’d want to visit again and again.

As someone who loves traveling and stays at many different Accommodations, I found this place exceptionally comfortable. The Room was spacious and airy, spotless, and thoroughly cleaned down to every corner. It was so relaxing that it truly helped me recover from travel fatigue. The Mirable shower in the bath was another great highlight—after bathing, I felt completely refreshed, as if all the day’s grime had been washed away. Having a washing machine in the Room—and even a single-use portion of detergent—was incredibly convenient. Using the bathroom’s washer-dryer function, my laundry dried properly, which was a huge help. I traveled with my dog, and we never felt cramped—there was plenty of openness. It also had a resort-like feel, and I loved being able to unwind with my dog. If you want to relax comfortably even while traveling, this is an Accommodation I highly recommend. It was such a wonderful stay that I’d love to return.

Dinner this time was kept simple, but the quality was excellent, and both the taste and portion were completely satisfying. If I may make one request, the udon and ramen noodles at the buffet tend to get soggy, so I hope you can find a way to improve that—it's a shame because the broth is so delicious. This time as well, the in-Room bath uses Onsen water, so I thoroughly enjoyed soaking in its soothing warmth. How luxurious it is to have Onsen water come out just by turning the tap! I also used the large public bath this time and fully enjoyed the Onsen. Above all, everyone on the Hotel staff provided warm hospitality that made me feel welcome to relax as much as I wanted, so I was able to unwind completely. I would like to stay again. Thank you very much.

I’m glad I chose this hotel for my first trip to Wakayama. For this price, I was very satisfied with both breakfast and dinner. I also enjoyed using the lounge, and the snacks were delicious. I will definitely stay at Mercure again on my next trip. Thank you for the wonderful service.

My elderly mother had a wonderful stay—thank you! During our Multiple Night Stay, you kindly lent us a locker and helped us switch to a different Room, which was very helpful. The lobby was also quiet and pleasant.