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This was my first stay, and I was very satisfied with both the large public bath and the breakfast. The Room didn’t feel cramped at all, and I was able to relax comfortably. Walking around town was fun, but it was hotter than expected, so I ended up drenched in sweat and completely exhausted. After rinsing off in the large public bath, I really didn’t feel like going back out, so the complimentary late-night soba service was truly appreciated. (The half-size portion was perfect as a light supper after eating out.) At breakfast, I loved being able to enjoy small portions of local specialties, and it felt like a great value. This is an Accommodation I would definitely like to stay at again.

We stayed here on a three-generation family trip. They kindly lent a wheelchair to my mother, who has difficulty walking, and the staff member in charge took wonderful care of us. Our whole family became a fan of them. (Thank you very much.) The hospitality was outstanding, and the baths were very clean. We were able to relax at our own pace. Every dish was delicious, and because meals were served in our room or in private dining rooms, we hardly ran into other guests inside the property. It was quiet and very comfortable. The Scandinavian chairs, reading materials, and small decorative items placed throughout the building were lovely as well—the sense of style was truly exceptional. It’s an inn that makes you want to come back. We would love to visit again in a different season.

The food was truly delicious! Not only dinner, but also the vegetables at breakfast were excellent. The restaurant where we enjoyed the welcome drink and the guests-only lounge were both very comfortable, and we had a wonderful time. The bath felt a little small, but it was clean and pleasant. We were impressed and would love to stay again.

We chose the Anniversary Plan as it coincided with my husband’s five-year service refresh leave and the month of our wedding anniversary. On this Hakone trip, we used the free pass and hadn’t realized the hotel was on higher ground, so we quickly arranged a taxi to get there. After the hassle of getting there, I briefly wondered if we’d chosen the wrong place—but that concern disappeared as soon as we arrived. From the large lobby windows, we had a clear view of Lake Ashi, and it was immediately obvious this is a hotel with an outstanding view—scenery you can only get from an elevated location. Our room’s balcony also faced Lake Ashi and had a comfortable table set and an open-air bath. There was a Nespresso machine in the room, so we made coffee right away and enjoyed it on the balcony with the complimentary fruit while relaxing together and taking in the lake view. There were two types of coffee. I appreciated that one was decaf—perfect for evening so caffeine wouldn’t affect sleep—while in the morning there was a richer option to help you wake up. It felt very thoughtful. The bathing setup was also excellent: there was an indoor shower room, so we didn’t have to worry about getting cold while washing up, and then we could simply enjoy soaking in the open-air bath out on the scenic balcony. The hot spring water felt wonderful; I soaked many times and my skin felt silky smooth. Every dish was carefully prepared and delicious, but especially memorable was the meat: thick yet incredibly tender, with enough fat to be flavorful while still tasting light. I honestly don’t think I’ve ever had meat that good before. The tableware was also beautifully chosen throughout, making each course visually enjoyable as well. The staff were all polite and attentive. One newer staff member seemed possibly mixed heritage; her explanations were sometimes a little hard to catch, but her sincere effort came through clearly and left a great impression. Although we only told them about our anniversary on check-in day, they not only prepared a celebratory message plate but also took photos for us at short notice and presented them to us at breakfast the next morning—it became a wonderful keepsake. The next morning, lake fog covered all of Lake Ashi’s surface, creating an incredibly beautiful, dreamlike scene. We made coffee again in our room and enjoyed it together on the balcony—it truly felt like a luxurious time.

This was my first trip to Hakone, and I stayed at this Hotel. The phone support and the front desk service were both very pleasant. For dinner, we chose the French cuisine; the portions were just right, and everything—from the dishes to the dessert—was delicious. For breakfast, we had a Japanese meal, and the dishes made with plenty of local ingredients made for a wonderful start to the day. On our way back, it was raining and I was traveling with my elderly mother, so I waited in the lobby until the last minute for our mountain bus—and ended up missing it. The staff noticed we were in trouble right away and suggested several alternative options, which allowed us to catch our flight home safely. Thanks to your outstanding hospitality in every respect, we had a truly enjoyable trip. The only disappointment this time was the weather, but I would love to come back and try again. I will also recommend this Hotel to my friends. Thank you very much.

For sightseeing around Hakone and Lake Ashi, the location is convenient. The building itself is a bit old, but it has an Onsen and the pricing is reasonable. I stayed with dinner and breakfast included, and the portions were very generous—I was completely full. On weekdays, it seems to be run by one person, but he was a friendly gentleman. Thank you for treating me to wine as well.

The view from the Room was wonderful. We had a clear view of Lake Ashi and Mt. Fuji. The view from the main building’s Onsen was also great. All the staff welcomed us with warm smiles and provided pleasant service. We would love to stay again.