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I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

Among the dinner and breakfast buffets, the salad vegetables, Jersey milk, and desserts such as milk pudding were especially delicious. I was disappointed that I couldn’t try everything. In the lobby, a wood-burning stove was lit even in summer, and the crackling sound was very soothing. Although I didn’t try it myself, families with children were roasting marshmallows on skewers over the stove. It was a relaxing one-night, two-day stay for both body and mind.

The room was wonderful, and the lobby had a charming, calming atmosphere. The rattan chair in the room was incredibly comfortable—the springiness of the carefully handwoven backrest was just perfect. We had to leave early in the morning for golf so we couldn’t have breakfast, but we were pleasantly surprised by how high the dinner quality was. It wasn’t served in the room, but we were able to enjoy it at a relaxed pace in a private dining room. The couple traveling with us also loved it. Highly recommended for adults-only stays. We’ll be back.

The building is old, but the Room is spacious and clean. The bath facilities were great, especially the barrel sauna. There was also a barrel sauna by the pool, so we could enjoy using the pool as a cold plunge. Meals are buffet-style, tasty, and with a wide variety of dishes. The rates are reasonably affordable, giving the impression of a well-balanced Resort Hotel. If possible, I would like the pool hours to be extended a bit longer.

Thank you very much for your prompt and kind support when my wife’s condition suddenly worsened and required emergency assistance. We are also truly grateful for your thoughtfulness in preparing a breakfast box for us when we returned from the hospital. This stay ended up being quite hectic, but next time we would love to take our time and fully enjoy the Accommodation. Once again, thank you sincerely for your warm hospitality. Thank you very much.

The in-room Facilities are excellent. It’s quiet, so you can sleep peacefully and relax. The sofa bed is also much more comfortable than those at other Hotels.

We stayed in the new wing this time. The Room layout, design, and atmosphere were excellent, and we were able to spend both nights very comfortably. The meals were very luxurious, but since we had a Multiple Night Stay, the buffet was the same on both days—if the main dish changed by day, it would have been even better. Above all, there are amusement parks and a zoo nearby, and since we traveled with children, it was a flawless five-star stay. Also, the Onsen offers a mixed-gender style where swimsuits are worn, so our whole family could bathe together and our kids were thrilled. We would like to visit again around the same time next year.

We stay here every year with our dog. This time, we visited again in October after a while. We had booked a cottage for four, but they kindly upgraded us—perhaps because a Pet Welcome Cottage happened to be available. The facilities have been modernly renovated, and the kitchen was equipped with a microwave and tableware. For longer stays, dining at the restaurant every day can get repetitive, so it’s great that you can bring your own food as well. A new dog run has also been added separately near the cottage entrance. It’s our family’s favorite place—comfortable and pleasant no matter when we visit.

I made a reservation at a hotel along the mountain stream to enjoy the onsen and buffet-style meals. The outdoor bath by the stream was excellent, especially "Shingen's Hidden Onsen," which offered a great view of the stream. The next morning, the outdoor baths switched betwe

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

In winter, you get out of the car before reaching the Accommodation and walk the last few minutes to it. It surprised me at first, but the moment the sound of cars fades and only snow and the river remain is truly memorable. Rather than feeling inconvenient, it feels like a quiet shift away from everyday life. Inside the building, water keeps running to prevent freezing, reminding you that people are living here deep in the winter mountains. There were even a few insects that had woken up from hibernation, but they weren’t causing any trouble—it felt like they were simply part of this place. The Onsen is more comfortable if you let your body adjust before soaking rather than rushing in, and the fine sand on the bottom of the bath felt fresh against my soles. Unlike an overly polished Onsen, it really makes you feel immersed in nature. The tofu served at night had a gentle flavor, but the freshly made tofu in the morning had a slight bitterness that actually stayed with me. It felt like tasting the local water and soybeans as they are. At breakfast, they also shared a recommended way to enjoy tamago kake gohan: mix only the egg white first, pour it over rice, then place the yolk on top—trying it was a fun moment. I found myself wondering how long it had been since I last laid out my own futon; I was surprisingly good at it and felt quietly satisfied. Even using an unfamiliar type of Room key felt refreshingly different. When you turn off the lights it becomes truly pitch-dark; even waiting for your eyes to adjust feels pleasant, and in the morning I naturally woke up to light filtering through shoji screens. This time it was about a five-minute walk from where we parked; if I’d left my smartphone in the car too, I might have experienced an even slower sense of time. Many guests were not only families but also solo travelers, which made it especially memorable that I could relax comfortably on my own. In everyday life there aren’t many chances to remember this kind of pace—but once you visit, it’s a place that somehow feels easy to settle into.

Dinner was delicious as well—an unusual style of half-buffet with robatayaki grilling—and the large public bath with an open-air bath was very relaxing. The staff were courteous and attentive, which we really appreciated. The Facility is a bit old, but we chose this Accommodation in Tateshina as the place to commemorate reuniting with my wife for the first time in 50 years, and we were very satisfied. Thank you very much.

This was my first time staying at this Ryokan, and I loved the atmosphere and the view from the Room. The staff were wonderful, and the hostess’s hospitality was especially impressive. Every dish was delicious; my favorite was the clear soup, which I would love to enjoy again if I have the chance.

For vacations of two days or more, I choose a vacation rental rather than a Hotel or an Onsen Ryokan. From my experience with several rentals, prices and the quality of Facility management vary widely depending on the operator. This property is well maintained with no musty smell inside, towels can be replaced if you go to the management office yourself, the price is reasonable, and the area is quiet—I'd happily stay here again.

The natural Onsen spring water was available and very relaxing. The washing area also had ReFa showerheads, and the fine bubbles made washing my face feel great. The cake buffet was enjoyable as well, with cakes and Japanese sweets such as arare rice crackers and mitarashi dango, plus many kinds of drinks.

After the Obon holidays, we stayed for a Multiple Night Stay of two nights starting on August 17. We found this Hotel at the last minute the day before and were really lucky to get a Reservation. We didn’t have high expectations, but both the Shirakaba Lake area and this Hotel were very lively with many guests. We had heard it was an older building, but it didn’t feel that way much. It was well maintained, our Room had no unpleasant odors, and the toilet had a washlet, which was great. The large public bath was quite spacious, and there was also an open-air bath (the water was a bit hot). Meals were buffet-style for both breakfast and dinner, so we could choose what we liked. Guests who enjoy alcohol were happy with the 90-minute all-you-can-drink option. The dining hall could accommodate many people and had a warm atmosphere. For summer vacation season, the price for two nights was reasonable and we were very satisfied and able to relax. We would like to stay again.

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.

It was a last-minute trip. We chose your hotel for its panoramic views of the Alps. The special rate after Silver Week was also a deciding factor. The room and bath met our expectations, and the dinner and breakfast buffet exceeded them.

We stayed here again this year, following our visit last year. Last year it was very cold even during the day, perhaps because of the rain, but this year we were blessed with great weather and it was almost hot when we arrived. As the sun set and it was time for dinner, it became wonderfully cool, and the meal was absolutely excellent! After dinner, we stepped outside and looked up at the sky—there were so many stars it felt like they might fall from above, and we even saw a shooting star. It was the best night sky! This is a quiet pension where time seems to slow down and you can truly relax. Thank you very much.

The staff’s heartfelt hospitality. An Onsen that hot-spring lovers can’t resist (the water seems highly therapeutic, but you can’t stay in too long—so even during Golden Week, I was able to enjoy it almost privately). Above all, the food was incredibly delicious—wonderful dishes that felt nourishing and full of nature’s blessings! I’d love to come back just to eat those amazing soba noodles again. (I can’t forget how delicious the warm dipping broth with rich chicken stock was.)