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We stayed here with relatives. The service was excellent, and the meals were delicious. The portions are generous, so guests with smaller appetites may want to ask in advance. It is a wonderful Accommodation with thoughtful attention to detail.

Whenever I’m worn out from work and need to unwind, I always come here. This time again, I got a little too eager and arrived early, but they told me the Room was ready, so it was fine, and they let me check in early. Upgrading the meal plan this time was the right choice. Everything was delicious. I felt refreshed and regained my energy. I’ll visit again when I’m tired.

The large public bath includes an open-air bath, with clear, silky-smooth water. There are plenty of washing stations. The open-air bath allows you to lie back, and on rainy days it was pleasantly cool and refreshing. Breakfast offered a wide variety of dishes including grilled fish; even taking small portions, there was more than enough to finish, and everything was delicious.

I like the spacious Room in the main building. The bath and toilet are separate as well. However, despite the quiet surroundings, the air conditioner noise is strangely loud, and sensitive guests may not be able to sleep. Shoes are not allowed indoors, so especially in summer it feels uncomfortable unless you bring your own slippers. Socks also get dirty. It was disappointing that the Pac-Man arcade machine on the 3rd floor was not working. I had breakfast for the first time in a while and it was good. There is quite a luxurious variety of dishes. I would like to know the dining hours on the 2nd floor.

My spouse, our first-grade son, and I stayed here, and our son—who loves bunk beds—really liked the Room. He was also delighted with the breakfast curry rice and cereal. There are Coco’s and Kappa Sushi nearby, so we had no trouble finding dinner options.

Enjoy glamping in a dome tent, and the Facility also features an extra-large kids’ play area. It kept the kids happily worn out all day, so we could relax and enjoy some quiet time together in the evening—an excellent place overall. The meals were quite tasty as well, with a nice mix of Japanese and Western options to enjoy. In the evening, they even offered complimentary handheld fireworks—truly thoughtful service. We stayed for two nights this time; one night would feel rushed, so we recommend two nights as just right.

For the past few years, we have stayed here almost every year. It reminds us how wonderful it is to spend time with family in nature. The Room and the surrounding greenery are beautifully maintained, and we also enjoy the delicious meals. The fun activities and the relaxing time are both fantastic. Above all, all of the staff are truly wonderful, and it became a joyful summer family memory. Thank you again for this year.

Even though it was during Golden Week, we stayed for about 7,000 yen for two people thanks to a big discount. There was no breakfast voucher, so I think it was included as a guest service. The Facility feels a bit old, but it was kept clean, and I really appreciated the wide range of amenities and services. Specifically: coffee, black tea/tea and soft drinks (drink bar) available until around 10 or 11 p.m.; extra shampoo and treatment options beyond the standard ones; manga; mini ramen (the kind sold for about 100 yen for four packs that you can even snack on as-is); and free-to-use washing machines and dryers. The Room was quite compact, but it was perfectly fine for our stay. We had a double-bed Room, and I personally liked that the window was right next to the bed. There’s a 24-hour super sento bathhouse across the street, and there also seems to be a convenience store if you head toward the station. There are two affiliated parking lots available. Breakfast may involve sharing a table depending on how busy it is. The front desk staff were polite as well, making for a comfortable stay.

We stayed here for our daughter’s birthday. They kindly accommodated our same-day request by phone for a BBQ, which left a great impression even before we arrived. From the moment we arrived, the courteous service throughout made our stay very pleasant. The Facility was clean, and our whole family was very satisfied. Thank you very much.

A wonderful Accommodation with a large BBQ grill! You can really feel the attention to detail in the appliances and bath amenities—something that will definitely excite women. What’s more, there’s a sauna on-site, which was incredibly relaxing. I was also impressed by the kind and attentive service. I’d love to stay for a long time.

The accommodation, converted from a container, was enjoyable. Amenities and breakfast were provided at the front desk. A microwave and an electric kettle are fully equipped. There is a convenience store nearby, which is very convenient.

I accidentally made a Reservation for a smoking Room, but when I spoke with the front desk on the day, they changed it right away. Their service was excellent, and I would like to stay again. Also, since it’s right by the station, it was easy to get to many places.

We coordinated our sons’ schedules after a busy summer and made a Reservation here because it’s pet-friendly and offers a pool, sauna, and BBQ. We requested BBQ for two days, and they kindly adjusted the selection of meat and seafood, and even changed the vegetables for both the BBQ and breakfast on the second day—such thoughtful attention was truly appreciated. There were plenty of vegetables provided, along with helpful seasonings you’re glad to have on hand, so we had a very comfortable stay. Because our stay was so pleasant, we immediately made another Reservation for year-end! Thank you very much for all your help. We look forward to staying again.

I stayed for a Multiple Night Stay on Friday and Saturday. They contacted me in advance with instructions on how to use the facilities. The Room was clean and well stocked with amenities, and I was glad I could use the large public bath on Saturday, where I could enjoy two types of hot water. This is a Hotel I would like to stay at again if I have the opportunity.

We stayed for one night and two days as a family, and we also had two dogs with us. The dogs stayed by the entrance the whole time, but since we could see them when we opened the sliding doors to the Japanese-style room or living room, we felt reassured and were able to relax. We were able to use the BBQ facilities without any issues and had a wonderful time. It was very convenient to pass ingredients in and out through the kitchen window. The washer and dryer allowed us to wash and dry our laundry on the same day, which was extremely helpful. The owner also told us about a fireworks festival, so we were able to watch it at night—it was beautiful, and there were food stalls too, which made it even more enjoyable. We were also deeply touched that we received handmade coasters from the owner for free. Our daughter and son purchased handmade book covers as well, and we will cherish them. There were six of us plus two dogs staying together, and it became a truly wonderful memory for our family.

Delicious meals. For breakfast, Japanese dishes such as TK-tei’s signature egg-over-rice. The eggs were so fresh you could pick up the yolk with chopsticks. In the evening, we reserved a BBQ with plenty of seafood—squid, shrimp, clams, and turban shells—and of course lots of meat too. We enjoyed splitting firewood, cutting green bamboo and halving it for somen noodle flowing, trying the wood-fired pizza oven, and the dogs ran around the dog run and napped on the grass. At night we made a campfire using the firewood we split ourselves. We heard there are wild rabbits and muntjac deer around, so we took flashlights for a nighttime adventure. It was very windy that day so we couldn’t see them, but we could sense animals nearby. There’s an outdoor sauna (swimwear required), but we forgot ours—so my husband and grandchild went in wearing underwear…and said they felt completely refreshed afterward. The radishes from the garden were much tastier than just picking one yourself and taking a bite straight away. We also found lots of four-leaf clovers. It felt like being kids again—our whole family enjoyed every moment of our 2-night, 3-day stay.

I am a company owner and stay at accommodations in the Kanto area for business twice a month. Over the past 18 years, I have stayed at more than 300 accommodations. I started using this accommodation on November 17, 2025 (Reiwa 7). This is the fourth accommodation I've stayed at in Shirako Onsen, and for me, it was "the best." The quality of the onsen water and the atmosphere of the open-air bath were perfect for me. The meals were also outstanding—the variety of dishes was excellent, and I was deeply moved when they brought out a rice cooker so we could enjoy unlimited servings of freshly cooked rice. Their thoughtfulness truly touched my heart. I believe this is likely a family-run hotel; everyone was kind-hearted and gentle, which made my stay very comforting. However, aren't some reviews too harsh? To those who gave low ratings to this hotel—do you even understand their accommodation fee? Personally, I found this hotel to be excellent and will definitely stay here again. Thank you to all the staff for your hospitality!

All the staff are wonderful. It was so relaxing. The food is also simply delicious. I think it’s a lovely Hotel.

We were satisfied with the meals, the Onsen, and the service. We were clearly informed that a group would be arriving later, so we were able to use the bath when it was less crowded and manage accordingly.

This was my first stay, but it has become a repeat Accommodation for me. I’ve already made a Reservation for the year-end and New Year holidays. The only reason I deducted one star is that there are two cafes, and I mistakenly went to the one that isn’t the dog cafe (the Hotel). It was cool and comfortable, but we ended up eating on the terrace. Clearer signage would be reassuring. Other than that, no complaints at all. It’s such a wonderful place that I almost don’t want to share it (lol). The Onsen surprised me with its unique color, scent, and bubbles, but it felt amazing. The in-Room meal delivered to us was also very delicious. I’d like to visit again soon. Thank you very much.