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We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

With my wife’s birthday coming up again this year, we visited Karuizawa, a place filled with memories for the two of us. We were blessed with great weather and enjoyed a relaxing stay—taking walks and cycling around Karuizawa as the autumn leaves began to change, and spending time shopping. We were also very pleased with the thoughtful hospitality from the hotel staff, including a birthday message card, as well as the delicious food, our favorite wine, and the birthday cake. For us as a couple, this is truly a wonderful hotel.

We were very satisfied to be able to enjoy a wonderful meal together with our dog. The property is new, and the bedding was very clean. All of the staff were kind to our dog. It is also conveniently located within easy walking distance of Kumoba Pond, so we really enjoyed our morning walk as well. We would like to stay here again.

My third “Fufu” experience was once again an exceptionally comfortable stay that far exceeded my expectations. I was deeply impressed by the staff’s attentive hospitality and the perfect care taken regarding ingredients I had mentioned in advance that I cannot eat. The cuisine, beautifully presented with colors that reflect the changing seasons, was a delight to the eyes and offered outstanding flavors that truly moved me. With its refined, one-of-a-kind comfort, this is a remarkable inn I can confidently recommend to anyone. I also heard that the new annex currently under construction across the road is scheduled for completion next year, and I’m already looking forward to deciding which “Fufu” to visit next. P.S. Just one suggestion: having a handrail or similar support in the reclining bath would feel even safer. My petite wife slipped slightly, so we would appreciate your consideration.

I had been looking forward to my stay at Manpei Hotel, but after arriving I became unwell and developed a fever over 38°C. Even so, the staff were incredibly kind—lending me a thermometer and promptly bringing an ice pack and ice. They also kindly changed all of my meals to room service, allowing me to rest and eat comfortably in my room. Although my long-awaited stay turned out differently than expected, I truly appreciated the thoughtful care and warm hospitality, especially while I wasn’t feeling well. Unfortunately, I ended up spending most of the time in the room this visit, but my husband was very pleased and said the in-room hot spring bath was wonderful. While I wasn’t able to fully enjoy the hotel in perfect health, the kindness of the staff is what stayed with me most. Next time, I would love to return when I’m feeling well and take my time enjoying this historic hotel and its dining. Thank you very much for everything.

We stayed in a Courtyard Deluxe Twin Room with a balcony. The autumn leaves had not yet turned, but we were blessed with clear weather and felt soothed by the dappled sunlight on the balcony. The room felt spacious, and after taking an early-morning stroll around Kyu-Karuizawa Ginza and returning, we cut the limes prepared in the cabinet and enjoyed them with Perrier, relaxing until checkout. We booked a plan with breakfast included and could choose room service, but we were told the half-buffet style offered more variety, so we went to the restaurant and chose Eggs Benedict as our main dish. The SILENT SPA (men’s bath) was quiet—perhaps because of the time of day—and just as its name suggests, we were able to unwind in a calm atmosphere under softly dimmed lighting. Also, since we traveled by train, the shuttle service to/from Karuizawa Station was extremely helpful.

This was my first stay. True to its classic exterior, the hotel’s interiors and décor are refined, creating an elegant atmosphere. The building itself seems to have some age, but it has been renovated and is impeccably maintained—everything was very clean. The staff were polished and professional. What impressed me most was dinner. I’ve had French cuisine in many places, but the food here was exceptional: a wide variety of fish dishes, excellent-quality meat, and outstanding sauces. I would love to visit again.

This was my first stay here, and it was a truly comfortable, relaxing, and wonderful hotel. All of the staff were very kind and pleasant as well. The room felt clean and cozy, with a great view. It also had a lanai where I could enjoy coffee and unwind. Above all, the hot spring baths and breakfast were amazing. The hot spring water was excellent, and the breakfast buffet used plenty of local ingredients—it was truly delicious. It really was a fantastic hotel. Thanks to you, I had a fun and memorable trip, and I’m very grateful. Thank you so much. I’d love to visit again.

In early autumn in Karuizawa, I was able to enjoy delicious cuisine in a quiet setting. I arrived a little early, before 3:00 p.m., tired from the drive, but the welcome drink was nicely chilled, and the florentines left in the room were crisp and delicious. Although it was close to central Karuizawa, it was a lovely auberge with an attractive exterior, surrounded by forest and offering a calm, peaceful atmosphere. Inside, while the doors, windows, and other fittings had a classic style, everything was kept clean and there were no issues with usability; the furniture and small decorative touches were also charming. The lamp-style lighting fixtures were lovely but slightly dim—I would have appreciated an extra light for reading. For dinner, I had hoped to dine at Pyrenees among the two restaurants available, but it was closed that day, so I chose French cuisine at the main building instead. It was a French course with subtle Japanese influences and priced on the higher side at JPY 22,000. The main dish was duck (a bit early for the season), though there may be room for further refinement in its preparation; however, it paired beautifully with the wine selected for me. Dessert consisted of two elaborate dishes featuring seasonal fruit. Considering this attentive service as part of the experience (and given that prices have risen everywhere over this past year), I felt the cost was understandable. The bathroom had a Western style with a separate shower booth and was well equipped overall; however, as someone of smaller build—and over 70—I found some aspects slightly concerning: the tub floor felt slippery underfoot, the bathtub sides were high to step over without anything to hold onto. I would appreciate it if more consideration could be given to elderly guests. Overall, it had an elegant and relaxing atmosphere.

This was my first stay, and it was an excellent property. It’s a new, sophisticated hotel, and every area of the facility—from the sense of vertical space to the way shadows are used and the carefully designed indirect lighting—made me want to stay there all day. The dining experience was also wonderful, with well-spaced seating, thoughtful staff check-ins, perfect timing of service, and clear explanations of each dish. I would love to return in a different season. Thank you to all the staff.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

This was my third stay. It’s conveniently located near Karuizawa Station, making it easy to go anywhere. There’s a convenience store and a small supermarket right in front, so you won’t have any trouble with quick shopping. The Room is always clean and well maintained, and I had another very comfortable stay this time. The front desk staff provide calm, understated service, but they are very kind and keep a pleasant sense of distance. The lounge offers coffee, tea, and more, and you can relax in the spacious area. It seems a bar has recently opened as well, so I’d like to try it next time. I think this Hotel is easy to use for both solo stays and family trips. My elderly mother also really likes it and says she wants to stay at this Hotel again on our next visit to Karuizawa. Considering the location, cleanliness, comfort, and Accommodation Fee, I’m very satisfied. I think it’s a great value Hotel. I’d love to stay again.

I’d stopped feeling any sense of novelty in staying in Karuizawa, but thanks to this hotel I discovered a completely new kind of enjoyment. Being able to check in without even a full minute’s walk from the Shinkansen ticket gates is impressive enough, but the rooms are simply extraordinary. Many luxury hotels these days rely on breathtaking views from high floors—but this is different. Here, you’re surrounded by truly beautiful furnishings and refined taste, and it made me realize all over again that the room itself is what defines a hotel’s value. I don’t think I can convey this happiness unless you actually stay here, so I’ll stop there—but on the night I got home, I fell asleep thinking how much I wanted to go right back and how wonderful everything had been. That doesn’t happen often. The understated service is lovely as well, and the breakfast, lounge, baths, and sauna are all amazing—but I won’t praise them too specifically because I don’t want it to get crowded (haha). In any case, I’m grateful to this hotel for adding an appeal to Karuizawa that simply didn’t exist before. Even as I write this, it’s making me want to go again...

I stayed here again, as I did last year. This time, I split my stay into two parts: 2 nights and then 3 nights—first on the east side, and the last 3 nights on the west side. The west side is better. I plan to stay here again next year.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.

I stayed here because of its convenient location for enjoying a concert at Ohga Hall. This Hotel has a quiet atmosphere that lets you feel Karuizawa’s history. Thanks to the kind and attentive service from the staff, I was able to relax and enjoy my stay. Thank you very much. However, I felt that seniors should be careful of the step in the bathroom.

On the morning of October 2, I was able to take time off, so I made a last-minute reservation at Karuizawa Cypress Hotel. In our family, when we go to Karuizawa, we often choose Cypress! The lounge where we can relax with tea and chat together, the large public bath with a sauna, the delicious restaurant, great value for money, and the staff are all very friendly. It was a one-night, two-day stay, but it was truly soothing and refreshing both physically and mentally. We are always very grateful to all of the staff!!

The hotel behind Suwa Shrine was very quiet. Dinner featured delicious vegetables, and we could choose our appetizer, main course, and dessert; vegan options were available. I think it would also suit guests who have many foods they don’t like or can’t eat. I’d love to stay again.

First of all, the staff’s respectful sense of distance was wonderful. I couldn’t book dinner at a convenient time, so I only had breakfast, but everything was delicious and I was very satisfied. The Serta bed was also very comfortable, and the air conditioning worked well at just the right level, so I slept soundly. The large public bath was clean; although it’s an artificial hot spring, it was very nice. However, as noted in the warnings, the floor is very slippery, so you should be careful. If I have the chance, I would definitely like to stay here again.