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This was our first stay because it’s a Hotel where you can stay with pets. Unfortunately it rained, but there was an indoor dog run, which was great. Our dog wore a diaper inside the Hotel, but some dogs in the dog run were not wearing diapers and had accidents there, so I wish diapers were required in the indoor dog run. There were also pet toilet sheets available, so it would have been nice if they used those. Dinner was fully booked so we couldn’t eat there, but breakfast was delicious. The corn soup was especially good. Our dog also seemed to enjoy the “wan-burg” and finished it all. The staff were very dog-friendly and kind. It would have been even better if the Hotel had an Onsen. We’d like to stay again next time.

This was my first time staying here. The quiet, relaxing atmosphere, pleasant service, and lush green surroundings... It was a very comfortable Hotel. I stayed after attending my daughter’s wedding, and I was able to unwind and relax. I didn’t have much time for sightseeing this time, so next time I’d like to stay here longer and enjoy sightseeing as well. Thank you very much.

We had a truly wonderful stay. We stayed for two nights with our 1-year-old daughter. Dinner and breakfast were included, and the food was outstanding. They thoughtfully accommodated our child’s meals, taking her egg allergy and the size of the ingredients into consideration, and she was very happy. The staff also looked after her throughout, so we could enjoy our meal with peace of mind. The Room has special touches that help you forget the busyness of everyday life. Thanks to that, we were able to enjoy an extraordinary experience we don’t usually get to have. We would love to return again next time.

Thank you very much for your hospitality the other day. Everyone’s wonderful service made our stay so enjoyable that we couldn’t help but want to visit again. The meals were delicious and featured plenty of seasonal ingredients, though it was a shame we were too full to enjoy the final dessert. We look forward to staying with you again.

We stayed here to celebrate my husband’s birthday. The entire property was spotless, and the Room was wonderful. From the moment we arrived, it felt like a special escape from everyday life. All of the staff were extremely courteous, and we could feel their thoughtful attention throughout our stay, which made our time there truly comfortable. Both dinner and breakfast were absolutely delicious, and we enjoyed every dish. Everything was excellent, and mealtimes were especially memorable during this stay. We were completely satisfied with everything—the Room, the food, and the service. Thank you for such a wonderful time. We would love to visit again.

I felt it was a classic, charming old Japanese Hotel. The building’s presence, the restaurant, the guest rooms, and the interior were all wonderful. I stayed on a Plan with breakfast and dinner included. The food was just as delicious as what you’d find at Hotels in Tokyo, and they kindly accommodated my dietary dislikes so I could fully enjoy the meals. All of the staff provided excellent service, and I felt everything throughout my stay was great. I would love to stay again. Thank you very much.

We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

Having visited Yoko no Kaze before, we stayed here this year. Our family has grown, and our daughter-in-law joined us as well. They kindly prepared Rooms next to each other for us. At Kumoba Terrace, we took our time enjoying alcohol and fresh juice, and the lit bonfire and birch forest were truly soothing. In the spacious, clean Room, we relaxed in the Onsen brought from Ueda City. The cuisine was outstanding—seasonal and beautifully presented. We enjoyed everything from the scallop takikomi rice to dessert, though the portions were a bit large for me. As it was our daughter-in-law’s birthday month, we requested a surprise message plate. She was very happy, which made us glad as well. Thanks to the thoughtful staff, we were able to add another precious family memory. Thank you very much.

This was my second stay. The free-flow sparkling wine is also a big draw! Right after check-in, I headed straight to the lounge. Sipping sparkling wine while chatting in a quiet space made me feel happy right away. Dinner was French, and the taste, portion size, and quality were all outstanding—nothing to complain about. Every wine pairing was delicious, and it made me want to try a variety. The Room was spacious and beautifully designed. The Simmons bed was as comfortable as expected, and I slept soundly until morning. It’s a Hotel I’d definitely like to visit again when I go to Karuizawa.

This was our second stay. The location is convenient from Old Karuizawa and Karuizawa Station, and being in a quiet villa area makes it perfect for walks. We truly appreciated the frequent Shuttle Service by car from Karuizawa Station. All Hotel staff showed thoughtful attention and considerate care for both guests and dogs, which really impressed us. Whenever we travel with our dog, we will definitely stay at Le Chien Kyukaruizawa Hotel again. We were completely satisfied with everything—the meals, the Onsen, the shop, and even the dog photo booth. Thanks to this Hotel, our 2-night, 3-day trip to Karuizawa became a wonderful memory. Thank you very much.

I visit Karuizawa every year and usually stay at a Hotel that costs a fair amount, but this was my first time staying at this Hotel. In conclusion, it was excellent (great value for money). Key points were: 1) Great location. It’s an easy walk to both Karuizawa Station and Old Karuizawa. 2) The Room was better than expected. I reserved the largest Room, and it was very comfortable. The bath was also a large jacuzzi tub, so I could really relax. 3) Great meals. We stayed three nights with both breakfast and dinner included each day; everything tasted good, the portions were just right, and we didn’t get tired of it—very enjoyable throughout. 4) Great Facility and service. The free-flow drinks and various rental items were well stocked, which made it feel like a great deal. There weren’t many downsides—if I had to mention something, I’d say it would be nice to have a large public bath; the foreign staff member’s explanations of the dishes were sometimes a bit hard to understand; and the restaurant could be a little brighter. I’d definitely like to stay again if I have the chance. I just hope it doesn’t become so popular that the Accommodation Fee goes up too much.

We chose this place because the Karuizawa outlet area gets crowded and it’s hard to enjoy a relaxing summer retreat there—and it was absolutely the right decision! Everything from the Room to the Onsen has been beautifully renovated, and we were very satisfied. And for train lovers, it was a real treat to be able to take a monorail to the Onsen. Even if you don’t ride it, you can get there quickly by stairs. We’d love to stay again.

As the title suggests, I felt this was a top-class Hotel in every respect—guest rooms, service, baths, and dining. In particular, I thoroughly enjoyed the Classic Dinner, savoring its carefully crafted colors and flavors down to the finest details. Rather than resting on tradition alone, the Hotel embraces changing times as well, which I believe is why it continues to captivate people today.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

Thank you for taking care of us for our one-night, two-day stay. We were truly impressed that you accommodated our dietary preferences by avoiding ingredients we don’t like. The room was spotless, and your thoughtful hospitality was outstanding. Thank you very much.

The staff’s warm, heartfelt hospitality was truly comforting, and I was able to spend my entire stay feeling relaxed and at ease. The whole Hotel was kept impeccably clean, and I could sense thoughtful attention to detail throughout, which allowed me to unwind with complete peace of mind. Each dish was delicious, beautifully presented, and wonderful in both appearance and taste—I was completely satisfied with everything. Thanks to the staff, I had a wonderful time in Karuizawa. I am sincerely grateful. When I visit Karuizawa again, I would definitely like to stay here. Thank you very much for a lovely time.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.

Close to the station, with an outlet mall just nearby, so the location is very convenient. Also, since we have children, we signed up for Picchio’s animal tour and insect tour within the Hotel and joined in. The guide explained everything carefully, and we enjoyed it a lot, so I highly recommend it. The Hotel grounds are vast, and shuttle buses run until late between Karuizawa Prince West, Animal, Hot Spring, and the outlet mall, which was very convenient. We woke up early and took a walk around the Hotel grounds. The fresh air was wonderful, and the sun filtering through the trees was truly soothing. The Onsen was great as well, and above all, all of the staff were very kind and pleasant—it really felt like they are well trained. I will definitely stay at this Hotel again.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.

This was my third stay. It’s conveniently located near Karuizawa Station, making it easy to go anywhere. There’s a convenience store and a small supermarket right in front, so you won’t have any trouble with quick shopping. The Room is always clean and well maintained, and I had another very comfortable stay this time. The front desk staff provide calm, understated service, but they are very kind and keep a pleasant sense of distance. The lounge offers coffee, tea, and more, and you can relax in the spacious area. It seems a bar has recently opened as well, so I’d like to try it next time. I think this Hotel is easy to use for both solo stays and family trips. My elderly mother also really likes it and says she wants to stay at this Hotel again on our next visit to Karuizawa. Considering the location, cleanliness, comfort, and Accommodation Fee, I’m very satisfied. I think it’s a great value Hotel. I’d love to stay again.