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This Hotel exceeded my expectations—wonderful in every way and an amazing value. All the staff welcomed us with great smiles, and everyone we met at check-in, at the restaurant during dinner, and at breakfast provided excellent service, making our trip to Zao truly pleasant. I was also happy to see their thoughtful attention, such as calling the elevator in advance when we were heading that way. When we entered our Room, there were tea snacks plus chilled sweets in the refrigerator—at this price, I honestly wondered if it was really okay for us to stay here. The Room was also very spacious. The Onsen was of course fantastic, and we were able to use the Onsen at affiliated Hotels as well, which was a real treat for us Onsen lovers. We would love to visit again. Thank you very much.

From the Shuttle Service from the parking lot to the attentive hospitality, meals, and everything in between, everything was perfect and made for a truly comfortable stay. While many places in recent years have reduced staff and their service feels lacking, this long-established Ryokan showed us the true essence of thoughtful hospitality—anticipating every need. As long as I am able, I would love to return again on my next opportunity.

My first time at Zao Onsen. I love sulfur springs, and I thoroughly enjoyed both the indoor bath and the open-air bath. It was lightly raining, but they had a hat-like cover (like what Jizo statues wear) available so my head wouldn’t get wet. Thanks to that, I was able to relax in the open-air bath as well.\nThe meals were also excellent—Yamagata beef and all the other dishes were delicious. The rice was Tsuyahime, making for a high-quality dinner with local ingredients.\nThanks to the staff’s warm smiles and attentive service, I had a wonderful time.

I had a very comfortable 3-day, 2-night stay in a quiet setting. The meals were delicious, and the nightly mini concerts in the lobby were truly relaxing. As I was traveling solo, it wasn’t cheap, but the Facility and the quality of the cuisine more than justified it. If I had to mention one thing, the toilet paper in the Room was thin and a bit inconvenient to use. It was a wonderful and comfortable Hotel that will likely make me want to return again in summer.

It was my first time in a while soaking in a bath with a strong sulfur scent, and it truly felt like, “I’m at an Onsen!!!” I was very satisfied. The front desk staff and the dinner service staff were also young, efficient, and excellent.

This was my first time visiting Zao Onsen. After considering several Onsen Accommodations, I chose a smaller Accommodation where I could truly relax. As I headed from Kaminoyama toward Zao, the temperature dropped, and after riding my motorcycle in the intense heat, the cool breeze felt wonderful. The Accommodation is an older building, but it was filled with many charming decorations that made me feel warm inside. The indoor Onsen was artificial, but it was pleasant and available 24 hours a day. Outside, in a separate building, there was a free-flowing hot spring bath fed directly from the source; it was strongly acidic and at a comfortable temperature, making it very enjoyable. Dinner dishes were all carefully prepared and included many local specialties from Yamagata Prefecture. It was great that each dish came with an explanation when served. The steamed dish in particular was outstanding. Breakfast also offered a wide variety of items, and I was very satisfied. All of the staff were kind and greeted us properly—I could really feel their hospitality. This is an Accommodation I would like to visit again.

Because it’s close to Zao, this was my first stay at this Accommodation. To put it mildly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air bath is excellent as well, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance of attentiveness and distance, and everything was impeccably clean—I truly enjoyed my stay.

At first, I felt the price was high, but after staying there, I was more than satisfied with the value. Both the Accommodation and the Room felt open and airy, and in a secluded, hideaway-like atmosphere, the staff’s warm smiles made my stay truly comfortable. The food was excellent and delicious, and the bowls and plates—beautifully chosen to match each ingredient—were also wonderful. You may get insects or leaves blowing in, but that’s only natural in such surroundings. Everything was kept very clean, so it didn’t bother me at all. It’s an Accommodation that makes you want to come back.

Japanese-style double Room with breakfast and dinner included. I also requested a pick-up from Yamagata Station. On the way back, I took the bus to Yamagata Station from the Zao Onsen Bus Terminal, just a few minutes’ walk away. I arrived early, but was able to leave my luggage and explore freely. The staff member who assisted me felt unexpectedly curt, which seemed different from the Reviews. The person who showed me to my Room also didn’t seem to notice a fairly large dead insect right by the door when it was opened. That was disappointing. I was very satisfied with the Room, meals, and baths. The entire building is covered with tatami mats and you take off your shoes, which feels great, and everything was well maintained. All staff were pleasant in both their service and greetings. Since the baths switch between men and women, you can use both areas; I enjoyed the warm feel of wood and traditional atmosphere. Some Reviews said it was small, but as a woman I didn’t find it cramped since there weren’t too many people using it at once. Both dinner and breakfast were delicious—I finished everything. The Yamagata beef shabu-shabu was truly excellent. There is a portable air conditioner in the Room (I think), but because its duct runs out through the window, the top of the window doesn’t close completely tight; I couldn’t help noticing that gap. I saw a similar setup in the lounge as well, so I assumed it’s installed as a measure against summer heat. There is no elevator—only stairs—which I actually liked very much. Around this time of year we could hear spring cicadas (maybe), which was soothing. From the entrance you can see a gentle slope leading down to the main road, along with steam rising from the Onsen—an impressive location. It’s a small but comfortable Accommodation with a warm atmosphere—thank you very much.

I chose Zao Onsen this time because I wanted to soak in Wald Berg’s open-air bath again after a long time. When I arrived at the Hotel, I felt the hospitality and service were better than before. At the front desk, they seemed to remember that I had stayed here previously. When I was shown to my Room, I appreciated that the air conditioning had already been set to a comfortable temperature. And then, the Onsen—Zao Onsen really is wonderful. Among all the baths in Zao Onsen, Wald Berg’s forest open-air bath is spacious and truly outstanding. Dinner was more than satisfying as well, and I was happy that even a solo guest receives a beer. I ended up enjoying the open-air bath four times—it was excellent. The only disappointment was that the riverside open-air bath was closed due to bear activity, so I couldn’t use it. In the past, my mother-in-law, my wife, and I came together and enjoyed our stay; this year my mother-in-law passed away, so it was just the two of us. As it is Obon season, we enjoyed Zao Onsen while remembering her fondly.

Since it was self check-in, I didn’t have high expectations, but it was a Facility where I could relax comfortably, including the Room, Onsen, and relaxation room. The Onsen quality was excellent; although it was set up so you could visit other Onsens as well, there was no need. There are no meals provided, but just before heading up the mountain there is “Gutto Yamagata,” which offers a great selection of Yamagata food and everything from meals to alcohol. I would like to stay here again when I visit Yamagata.

All of the meals were delicious. The Room had a wonderful view of the mountains and nature, which was very refreshing. All of the staff were kind and welcoming. The Room was thoroughly cleaned and very comfortable. The Onsen was great, but the changing area was hot because the air conditioning wasn’t working well. To get to the large public bath you need to go down a few stairs, so it would be nice if an elevator could take you right to the entrance. The welcome-drink coffee in the lobby was very tasty, but I would be even happier if it were free. The honey apple vinegar in front of the restaurant was freely available and very delicious. The ropeway is right in front of the Hotel, and there is also a Lawson convenience store and souvenir shops nearby, which made it very convenient. The hot spring water was excellent and offered great value for money—overall, it was a truly wonderful Hotel. Thank you very much!

Second visit There is a welcome drink. The Room is clean. Dinner is delicious. The imoni stew in particular was excellent. This time we had the pork shabu-shabu, but it was not very good. I recommend the Genghis Khan or Yamagata beef Plan. The open-air bath is on the hot side. If you go to the baths at Lucent Takamiya first, you can enjoy it even more. On departure, the staff saw us off as well. We visited Zao three years in a row. We won’t be able to go next year, but we would like to stay again.

This time I took the Shinkansen to Sendai and used the free Shuttle Service bus from Sendai Station for a round trip. After arriving, I had a beer, and at dinner I ate and drank as well. I also got to use the pool, so I was very satisfied. Since I was traveling alone, my Room was a single and felt a bit small, but next time I'd like to go with friends and try staying in a larger Room. I'd like to visit again.

To sum it up: absolutely worth the trip, even if it’s far! I was truly satisfied for the first time in a while!! From the initial phone call, the staff were kind and courteous. Even just looking at the photos of members of the Imperial Family, I could enjoy an atmosphere that reflects many years of history. Only the restrooms have been updated to a clean, modern style, which made me feel how much care and effort has gone into maintaining this place. The Room reminded me of my grandmother’s home in the early Showa era—so nostalgic. It’s perfect for simply relaxing and unwinding. The Onsen is a hot, free-flowing natural spring! The volume of water is incredible, and after soaking slowly, my body stayed warm for ages—spa therapy complete. I regretted not staying at least two nights to visit all the nearby public baths. I really hope you will aim to become an Accommodation where small dogs are welcome. Thank you very much. I’ll be back when I want to relax again.

This was my second stay, and it was relaxing again. I have stayed at other accommodations in Zao Onsen several times, but this accommodation is highly recommended in every aspect—Onsen, meals, and price. During my previous stay, the elevator directly connected to the open-air bath was out of order, which was inconvenient. This time it had been repaired, making access from the room to the open-air bath smooth—I ended up using it five times. Both dinner and breakfast were served as set meals, and we were very satisfied with the quality and variety. We stayed as a family of three and felt refreshed in every way. We will definitely return. Thank you again for a wonderful stay.

We had a truly enjoyable time. The Facility was exceptionally clean and well maintained. The tent had both heating and air conditioning, and perhaps because it was Golden Week, the outdoor temperature was also ideal. The meal portions were just right. If I had to mention one thing, since it’s a tent, voices do carry. There were times when we noticed the neighboring dog and a baby crying, but it was within an acceptable range. This was our first glamping experience, and it became a wonderful memory.

Everything was excellent, including the surrounding environment. The staff and the proprietress were all impeccable in their hospitality. Thank you very much. We will visit again in November to see the autumn leaves.

I traveled with my son, and we were completely satisfied with the hospitality. If you have time, there seem to be various activities you can enjoy after check-in. (We checked in after 5:00 p.m., so we didn’t use them.) The restaurant food was excellent. It’s a buffet, but it covers most of Yamagata’s local specialties. The main dish—wood-fired Zao beef—really lets you taste the meat’s natural flavor, and it pairs perfectly with red wine. All-you-can-drink wine from Takeda Winery and Woody Farm was included, which was amazing. Even beer (Asahi and Heartland) was all-you-can-drink—what a surprise. Next time, I’d like to stay with my whole family. Thank you very much!

Although it was slightly expensive due to the Obon season, it was still cheaper than nearby ryokans for a solo trip with two meals included. Being a public accommodation, I didn't have high expectations, but the onsen was flawless with natural flowing water, and all the staff provided warm and pleasant service. The room was a 6-tatami mat Japanese-style room where sounds from neighboring rooms could be heard, but the neighbors were quiet at night, allowing for a good night's sleep. Both dinner and breakfast were very delicious even without using luxurious ingredients (perhaps there is also a plan with more luxurious ingredients).