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We added an all-you-can-drink Plan. We were very satisfied with the delicious selection of drinks. All the staff were also very friendly and pleasant.

My spouse and I stayed here in mid-May 2026. It’s a soothing Accommodation where you can truly relax without any fuss. All the staff were gentle and friendly. The resident “signboard” rabbit was adorable, and it also seems like a pet-friendly Accommodation. This time we chose a Plan with breakfast only, but the breakfast was so delicious that next time we’d like to stay on a Plan that includes dinner as well. One disappointing point this time was part of the baths. When I dipped my feet into the tub on the second floor—the one that looked whitish, like a carbonated bath—it was so hot that it startled me. In the open-air bath as well, the added hot water seemed to be set too high; when a lot of water came out periodically (?), it was too hot to enter unless we stirred it first. I wish I had asked whether the temperature adjustment for the added water just didn’t go well that day, or if the spring temperature changes daily. Still, overall there was hardly any odor, my skin felt smooth, and it was very pleasant water.

This was my first time staying here. I’d been curious for a while, and it was just as I expected—I really liked it. The building may not be brand-new, but perhaps it has been renovated; I had no inconveniences at all. The meals and the bath were both very relaxing. If my schedule allows, I’d like to visit again later this year for about two nights, and I look forward to staying with you again then.

I stayed here after a long drive. I visited on a weekday in early September, and the Onsen wasn’t too crowded, so I was able to relax and take my time. The sauna and cold bath were both great, and I felt perfectly refreshed. The bed was spacious enough, and the Room was clean and well maintained. After being on the go all day, staying at this Accommodation really helped me recharge. Breakfast was very luxurious for the morning, and it was the perfect start to the day. I wanted to enjoy a morning bath again, so I asked for an extra bath towel at reception. I expected there would be a charge, but they lent it to me for free. This is an Accommodation full of hospitality, and I’d like to stay here again when I visit Sapporo.

My husband, daughter, and I travel to Hokkaido every year, and this time we visited Jozankei Onsen for the first time. We had imagined it as an Onsen area popular with large tour groups, but this Ryokan was run by a small team and their service was outstanding. It was the first time in a while that we truly enjoyed both our stay and delicious meals at a Ryokan. Not only the Japanese staff but also the international staff were highly professional in the way they spoke and in their knowledge of the cuisine (ingredients, cooking methods, etc.), and you could clearly see how diligently they are always learning. The lounge on the second floor offered light snacks, late-night bites, and tasty drinks throughout the day, which we enjoyed after bathing. The three of us stayed in a Japanese-Western style Room. We have a few minor comments about how the Room is partitioned and that there is no screen on the open-air bath window, but the free-flowing hot spring water from the source was excellent. We didn’t know there was such a Ryokan in Jozankei Onsen where individual travelers could enjoy themselves so much. We would love to visit again in another season.

We stayed at Chalet Ivy Jozankei for our honeymoon. When we arrived, we were a little surprised by the steep downhill slope, but a staff member quickly came over and helped carry our luggage, which was a huge help. The mango tea served at check-in was delicious, and we felt warmly welcomed. All of the staff were kind and attentive, and together with the calm atmosphere throughout the Hotel, it made for a truly relaxing stay both physically and mentally. The lounge had a wonderful view, and since it was relatively quiet, we were able to enjoy window seats many times. Both dinner and breakfast were excellent and very satisfying. We used the bath in our Room about four or five times, and the public bath was often quiet as well, so we could take our time enjoying a relaxing soak on our own. Even after check-out, they drove us to the bus stop, and we were impressed by their thoughtful service down to every detail. Thanks to the heartfelt hospitality of the staff and the comfortable Facility environment, it was an exceptionally fulfilling stay. We would love to stay again.

My spouse and I have stayed here several times, and this time we stayed together with our adult children. They were delighted and really enjoyed their stay. Thank you to the Hotel’s head chef and the staff members who remembered us for your warm hospitality. We would love to stay again if we have the opportunity.

This Hotel is very cozy and located in a quiet riverside area. It’s a short walk to the center of Jozankei, but it’s perfect for a post-meal stroll, and you can also enjoy the illuminated Toyohira River. The meals focus on quality over quantity; each dish made the most of its ingredients, and everything was delicious. The Onsen bathing area is on the smaller side, but since this Ryokan has only a few Rooms, it never felt crowded (weekday Monday stay during Obon week).

We stayed here to celebrate my father’s 82nd birthday. I had informed the hotel in advance, and when we entered the room, they had prepared a wonderful birthday surprise: a bottle of wine, towel swans, and a heartfelt birthday card. My father was truly touched. The room was spacious with a great view, the amenities were excellent, and everything was impeccably clean down to the smallest details. We had a very comfortable stay. The draft Sapporo Classic beer in the lounge was absolutely delicious, and it was lovely to sit back anytime, enjoy drinks, and chat. The three of us were able to spend an irreplaceable time together. We were extremely satisfied. I would love to bring him again.

The selection of cakes and alcoholic drinks was excellent, and I really enjoyed spending time with a book. The service during meals felt special and was very attentive, and everything was delicious. Both the room and the bath were very comfortable. Thank you to all the staff for their kindness—I would definitely like to stay again.

We stayed in the urara twin Room during our Obon trip. The ohagi served in the lounge was outstanding! There was a great variety of drinks, and it made us want to come back again and again. In addition to alcohol, we were also happy that we could make an Oropo after the sauna. For dinner, when we mentioned that we wanted to go to Natsu Akari Road after the meal, they served everything quickly, which was a big help. Everything was delicious, but the sashimi platter left the strongest impression. We would love to stay with you again next year. We’re already looking forward to it.

I stayed in June. It was a triple Room, but the beds were close together, and I really appreciated that we could still spread out three suitcases. There is an added power outlet and USB port by the pillow, but they get hot when in use, so please be careful. Also, they have a cover, so you might not notice them at first. The light switches in the Room are hard to understand, and it feels a bit dark. For the lamps, you need to pull the cord to turn them on. The bath area is an Onsen with two indoor baths plus an open-air bath and a sauna, so I was able to relax for a long time. It was clean and well maintained. The in-room bathroom is combined with the toilet. Adjusting the water temperature is inconvenient because you have to run both hot and cold water separately. The washbasin area was spacious. Thank you for keeping my frozen items at reception. It really helped. It’s three stops from Sapporo Station so it feels a bit far, but it’s about a 3-minute walk from the station nearby. It’s also within walking distance from Susukino Station (about 15 minutes), so I enjoyed getting around on foot. I will stay again.

Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

It was close to the station and very comfortable. I also found that you can get to and from the station via the underground passage from near the Hotel. The front desk staff were very helpful, and I would like to stay at this Hotel again when I visit Sapporo! Breakfast was delicious too. Thank you very much.

As I prefer gluten-free options, I usually stay at Japanese-style Ryokan with mainly Japanese cuisine. This Hotel also offered gluten-free meals, and the Room was clean and functional. The staff provided excellent service. The view from the Room was outstanding. I’ve already made my next Reservation.

This was my first stay, and the Hotel lobby was spacious and wonderful. The Room was also large and comfortable. In the four-person Room, one bed was on the opposite side, and it was disappointing that there were no power outlets only there. The TV supported online streaming services, so it was great to watch what I like. It was easy to understand that the refrigerator power is controlled by a switch. The large public bath had an outdoor bath and four tubs of different sizes. The door to the large public bath also worked with the Room key card, so I felt safe with solid security. There were AEON and Coop Sapporo nearby, and we enjoyed both shopping malls. Due to my vacation schedule, I made separate one-night Reservations for two nights (a Multiple Night Stay), but I’m glad they changed it so I could stay in the same Room for both nights.

It was my first visit in a while. I used to go once a year, so I’m practically a regular. The Hotel staff even remembered me and were considerate about my allergies and foods I don’t like. I always stay in the Spa Living room, and the hot stone sauna had been replaced with a sauna, which was also great. The service is truly excellent—everyone is wonderful. They are polite, but also make your stay enjoyable. I definitely want to come again next year.

This was our second stay in a Club Room, and just like last time, both the Room and the lounge were very comfortable, making it an enjoyable trip. We would love to stay again on our next trip to Hokkaido. It was also great that we could check in smoothly using the QR code sent in advance.

It was a clean Hotel. It’s about a 15-minute walk from Sapporo Station, so either taking a taxi or walking is fine. The large public bath was spacious, and the sauna was also large. Breakfast was delicious.

We stayed here to celebrate a birthday. During the dinner buffet, they served a fruit plate and more, which made us very happy!! The hospitality and service deserve more than five stars. This is the first time I’ve truly wanted to stay again.