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I forgot my phone and some clothes, but the staff kindly contacted me, and when I came to pick them up, they handed them to me with a smile. I sincerely thank the staff member who assisted me over the phone and the female staff member at the front desk. I live relatively nearby, but I will definitely stay again.

I was grateful for the reasonable price despite it being Silver Week. The bathroom and toilet were clean, which was great. The basic amenities were provided, so there were no issues. I would like to stay again if I have the opportunity.

I feel this every time: it’s conveniently located in the Tama area, close to Shinjuku, and it also makes driving home to Kanagawa smooth and easy. Richmond has truly taken great care of me. This time in particular, a female staff member at the front desk kindly explained how to use Points in a clear and easy-to-understand way. I was very happy. The double Room I’ve been using recently was also clean, and I had a comfortable stay. I also appreciated the free drinking water and hot water service in the hallway—I enjoyed tea and coffee. In addition, having covered parking where you don’t get wet even when it rains, with an elevator nearby, is a real plus for guests. I look forward to staying with you again.

This was my first stay here. I chose this Hotel because I wanted to visit Seibuen Amusement Park nearby. I checked in looking forward to the Room upgrade Plan, and was amazed by the wall-to-wall windows with a wide-open sky and Lake Tama spread out before me. Being a top-floor corner Room made the view even more spectacular. The spacious, spotless Room delighted my child as well. The large public bath on site was also spacious and comfortable. They seem to pay attention to fragrance as well, and the pleasant scent throughout helped me relax deeply. The front desk staff were excellent, and I truly felt I was receiving first-class Hotel service. The rooftop restaurant also had a beautiful view, and everything at breakfast was delicious. The attentiveness of the service staff there was outstanding too—they were constantly mindful of every guest and provided fast, flawless service. It reminded me of true Japanese hospitality that has become rarer to see these days. This was the best Hotel I’ve stayed at recently. Thank you very much for taking such great care of us.

It was conveniently located near the station. The automated check-in was also very convenient. The Room was well cleaned and very tidy. Breakfast offered a wide variety of options, and I was satisfied. I would like to stay again. Thank you.

As before, the Room was very clean, and the staff were kind and pleasant, making it very comfortable. However, the only thing that still bothered me a little was the noise. I had been staying in a corner Room on the second floor (probably 203), but this time I stayed in 301 for the first time. It felt a bit smaller. Overall, I have no complaints. I would like to stay again. Thank you.

I stayed here to attend my mother’s funeral and the 49th-day memorial service. The staff were courteous, and I felt it is a Hotel where you can stay with peace of mind. The bathroom facilities show their age, which is understandable, but everything else was very good. It is also conveniently located near the station, so I would like to stay here again.

This was my second stay. When I stayed a few years ago, the property felt dated overall, and this time I felt the same as soon as I entered the room. I stayed in the ladies’ room again, but the stained wallpaper, carpet, furniture, and even the bed cover all felt old (the design also seems outdated...). However, the view from the room was open and pleasant, and I appreciated amenities such as a foot massager, tri-fold mirror, hair iron, ReFa shower head, Sekkisei toiletries, bottled water, and more. The room layout was very user-friendly, and the bright hallways made me feel safe. Above all else: there is now an evening alcohol service that wasn’t available before. The beer, wine, shochu, and snacks were excellent—perfect for a quick beer after coming back tired. In addition to that, 24-hour coffee/tea and other non-alcoholic drinks were available, and the daily newspaper service at reception was also great. It rained every day during my stay, but it’s close to the station with a location where you can walk almost entirely under cover. There’s also a convenience store about 30 seconds from the hotel. I would like to stay again if I have another opportunity.

I actually made a mistake with my Reservation this time, and only realized it at check-in, but the staff handled it so kindly that it really helped. I felt terrible because it was my fault, and I’m truly grateful. Everyone at the Hotel was very pleasant, which also made my impression of the Hotel even better. In any case, it’s so close to the station that it’s simply perfect. The Room layout also feels relaxing. I think this is a great Hotel when you want to take it easy and enjoy a slow staycation. I always look forward to breakfast when staying here, and once again the selection did not disappoint. The Japanese-style side dishes were delicious, and the Sanuki udon was excellent as well. I was also happy they had green juice. Overall, it felt like a health-conscious menu. The dining area is spacious and bright, which is nice. One downside is that the Room slippers are not disposable. There’s no note saying they’ve been sanitized either, so I wipe them down with disinfecting wipes I bring with me; having something like a sanitizing spray would be appreciated. Other than that, the Room and bathroom were clean and comfortable. When you take the elevator down to the first floor, there’s a café right there as well, and guests receive a discount there, which was a nice perk. There’s also a convenience store just steps away on the same floor. Both are close enough to reach without an umbrella even in the rain. In that sense too, it’s a very convenient location. There are plenty of good restaurants nearby (including in the station building), which makes exploring fun as well. They also have laundry facilities, and during the day it seems fine to open your laptop and work in the breakfast area—so for business travelers on a Multiple Night Stay, this might be an especially good Hotel.

It was my first time staying in a capsule, but I was pleasantly surprised by how solid the service was. The place was very clean, and the other guests were well-mannered, so I had a comfortable stay. Being able to eat rice, miso soup, curry, and more for free is a great value. This is an Accommodation I’d like to stay at again.

This was my second stay. I had a great experience last time, so I chose to stay here again. The Room was clean, and the hotel is located right in the downtown area, making it very convenient. Breakfast was available from 6:45 a.m., so I could enjoy it at a relaxed pace. If I had one request, the coffee in the Room was delicious, but it would be even better if there were a complimentary drink service. I visit Tachikawa often, so I would definitely like to stay here again. Thank you for your hospitality.

I chose this property for its location and was very satisfied. If I have the opportunity to visit Tachikawa again, I would like to stay here again. Thank you for your hospitality.

Conveniently located near the station with plenty of shops nearby. The Room also seems to have been renovated and is very clean. The large TV, well-placed sofa, spacious bathroom, and light breakfast were all much better than expected (no offense) — we were really impressed! I don’t go to Tachikawa very often, but my companion said, “If we come again next time, we’d like to stay here again.”

I was surprised at how clean it was despite the low price. I arrived late at night for an overnight stay before an exam, but it was so comfortable that I wished I had arrived earlier to relax. Thank you very much.

Stayed on the 11th-floor ladies-only floor. The view was great, and the Room had a calm atmosphere, so I had a very comfortable stay. The two paintings were lovely, and I felt the colors and materials of the furnishings, along with the soft warm lighting, were thoughtfully designed for women. The female staff member at the front desk was also very kind and helpful. This is a Hotel I would like to use again.

I stayed here for an event in Mitaka, the neighboring station. It was very convenient being close to the station, and both the property and my Room were very clean—I was extremely satisfied. The selection of amenities was more than sufficient, and I was happy to find a wide variety of bath salts. I also appreciated the complimentary coffee service, especially that I could put a lid on it and take it back to my Room. The front desk staff were all very pleasant and greeted me with smiles, which made me feel at ease during my stay. If I have another chance to visit this area, I would definitely choose this place again. This is a Hotel I can recommend to friends as well. Thank you very much.

We stayed for one night over the weekend as a family. We enjoyed Futako-Tamagawa’s unique blend of urban convenience and nature, and the large public bath was excellent. We were able to relax together as a family. We would love to stay again if we have the chance.

This was my first stay. The front desk guidance was clear and very kind—my first impression was excellent. The dinner included in the Plan was plentiful and delicious. The only disappointment was that my Room was on the side without a view. I’ve already made another Reservation for the near future, and I hope to have a great view next time.

I stayed for 3 nights. Just a few minutes’ walk to the station. A great location, about 30 minutes to Shinjuku. The view feels nothing like Tokyo—you can see Mt. Fuji from the room, there’s a large park right in front, and a lovely promenade lined with shops just outside the hotel. The room is simple, stylish, and thoughtfully designed with no wasted space—an extremely comfortable place to relax. The staff were outstanding as well. And the infinity pool was amazing—it felt like an overseas resort hotel. Whenever I stay in Tokyo, this is the only hotel I choose.

This is a very pleasant Hotel. Everything was spotless wherever we looked, and the front desk staff were exceptionally courteous and helpful. Thank you very much!