Kawasan pemandian air panas di sekitar Danau Ashi × Peringkat Akomodasi Dengan Hidangan Laut UnggulanKepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

The food was truly delicious! Not only dinner, but also the vegetables at breakfast were excellent. The restaurant where we enjoyed the welcome drink and the guests-only lounge were both very comfortable, and we had a wonderful time. The bath felt a little small, but it was clean and pleasant. We were impressed and would love to stay again.

This was our second stay, following last year. We stayed for two nights with four adults and our dog (a Yorkshire Terrier). The Room is spacious, so even a family of four can relax comfortably. The bedroom is also roomy—when we pushed the two beds together, there was still plenty of space for three people. The pet amenities were well stocked, and we had a very comfortable stay even with our dog. The kitchen is easy to use, and it’s convenient that almost everything you need is provided except seasonings. The refrigerator was pre-stocked with drinks such as wine, cup sake, craft beer, cider, and juice, as well as snacks and sweets—these thoughtful touches were much appreciated. One small disappointment was the coffee. Although there were four of us, there were only three coffee capsules; having one per person would be better. Also, we realized too late that coffee for the second day required advance request by the previous day, so we couldn’t receive it and ended up buying some from a vending machine. For a Multiple Night Stay, clearer guidance would be appreciated. The terrace feels private, and although it’s on the first floor, you can see Lake Ashi and the torii gate of Hakone Shrine through the trees—the location is excellent. Last year we noticed quite a lot of weeds in the garden area, but this time it was neatly maintained; we were happy to see that improvement. The terrace footbath was a bit too hot for us. Even at the lowest temperature setting it was still hot; we added water to adjust it but found it difficult to get just right. This may depend on the season and personal preference, but finer temperature control would be welcome. Once at a comfortable temperature, enjoying the footbath while feeling the evening breeze would be wonderful—and likely become one of our favorite moments unique to this Accommodation. The BBQ grill kept on the terrace is also easy to use, making casual BBQs another great feature. Overall, being able to spend time with family and our dog without worrying about others is what makes this place especially appealing. With well-equipped Facility features and amenities—and a relaxing atmosphere with Lake Ashi nearby—this is an Accommodation we’d love to return to again.

The view from the Room was wonderful. We had a clear view of Lake Ashi and Mt. Fuji. The view from the main building’s Onsen was also great. All the staff welcomed us with warm smiles and provided pleasant service. We would love to stay again.

We stayed with our 3-year-old child. Since we were in the LOCA THE CLASS Room, there was a sauna in the basement and a large bath that could fit about 4–5 people. Including the post-bath relaxation area, it was very spacious and thoughtfully designed. It was great that even with a child, we could bathe comfortably. There was also a refrigerator in the changing room, stocked with plenty of bottled water. It was very helpful to be able to drink cold water immediately after bathing or using the sauna without having to go up to the living room on the first floor. We didn’t use them, but there were also powdered drinks provided for before and after the sauna. The living room was spacious as well, and there were two bedrooms. The Japanese-style Room had a tatami area that became almost full once two futons were laid out, which made it feel safe and comfortable for our child at bedtime. On the other hand, there was one disappointing incident during our stay. Early in the morning, the fire alarm suddenly went off with a loud siren throughout the Accommodation. We were later told it was due to an accidental operation in another Room, but it took about an hour for security staff to check and reset everything. During that time, the alarm kept sounding continuously, so we evacuated with our child to a relatively quiet terrace. Afterward, an operator contacted us to confirm what had happened and asked whether we would still be able to make checkout on time. Since it overlapped with breakfast and getting ready in the morning, we explained it would be difficult and they extended our checkout by about 30 minutes. We appreciate their consideration; however, we had hoped to spend a relaxing morning (including enjoying another bath), so that part was unfortunate. I also saw other Reviews on different sites mentioning issues related to fire alarms. As it seems many guests come from overseas as well, I would appreciate it if you could consider measures to prevent recurrence—such as providing clearer instructions at check-in on how to handle fire alarms. Overall, both the Facility and Room itself were extremely comfortable—this is a wonderful Accommodation that is easy for families to enjoy.

The hospitality was wonderful. We were on a family trip with my pregnant daughter, and we truly appreciate the room upgrade, the maternity loungewear and pregnancy pillow, and the thoughtful attention during meals. We thoroughly enjoyed our family vacation. One thing that disappointed us was that after breakfast and before checkout, many staff members were unable to answer questions about the souvenir shop, which took some time. Thank you very much. We will definitely visit again.

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

We thoroughly enjoyed the heartfelt cuisine at both dinner and breakfast. From the ingredients and preparation to the tableware, service, and explanations of each dish, every aspect of the dining experience was highly satisfying. Including the Onsen, our Room, and the attentive hospitality of all staff members, everything from check-in to check-out fully matched what my spouse and I expect from an Onsen Ryokan, making our stay truly comfortable. We would like to express our gratitude and respect for providing such wonderful service. We hope to stay with you again.

The Okinawa Fair and the tuna carving show were amazing! This was our second visit during summer vacation, and it was so delicious that we’d love for you to hold it again next year. The open-air bath in the Room was also very comfortable, and no matter how many times we visit in a year, we never get tired of it. The warm smiles and attentive hospitality from the proprietress and all the staff are so comforting and relaxing that every time we come, we find ourselves wanting to return again soon. We’ll be back before the end of the year—thank you very much.

We stay here every year in early summer. It’s quiet, and we can relax at our own pace while enjoying the in-room bath whenever we like. The property is close to the museum, and after checking out we always stop by the museum and then head home by walking down through Gora Park. As seniors, we’ve been eating less over time, but the portion sizes here are always just right, and above all, each dish is carefully prepared and truly delicious. The staff are always smiling, with very polite service and language, so we can enjoy our stay comfortably and with peace of mind. It’s probably busy during the autumn foliage season and around New Year’s holidays, but we’re thinking of trying it next time.

We stayed for 3 days and 2 nights. The allergy accommodations were excellent, and although I may have caused you some extra trouble, I truly felt how attentive your service was. We’d love to stay again.

This property boasts a wonderful location where you can soak in the hot springs while gazing at Mt. Fuji. Located at Ubako Station, it is easily accessible by ropeway. The hotel also runs frequent shuttle buses, which was very convenient. You can also enjoy views of Mt. Fuji from the Japanese-style room, making for a relaxing and luxurious stay.

This was our second stay, and the three of us—my daughter, my grandchild, and I—visited together. We were assigned a Room at the property’s discretion, and it was spacious and wonderful; we were truly impressed. Due to various circumstances we could only stay one night, but we enjoyed it to the fullest. The meals were delicious, the staff were very kind, and we were able to relax—everything was truly great! My grandchild kept saying how much fun it was. We’d love to come back again.

I was able to relax a lot again this time. It was a shame it rained, but I still managed to enjoy the open-air bath. Thank you very much for upgrading our room! Starting this visit, late check-out (1-hour extension: 3,300 yen) became available, and we used it right away. I’d like to use it again when we visit in December next time!

The bath in the Room was great, and the private open-air bath was also wonderful. The meals were served as a course, so we were able to enjoy them while having a nice conversation. Although it can’t be helped that the elevator and other Facilities felt a bit old, everything was well cleaned overall, so we had a very comfortable stay. It was a very satisfying trip for us as a couple. Thank you very much.

We stayed here on a trip with our dog, and the Room was exactly as advertised as dog-friendly. It was spotlessly clean, and we didn’t need to bring anything from home other than our dog’s food and leash. We could easily cook meals in the Room and eat whenever we liked, and everything was delicious. This was our second time using Rakuten STAY after Nikko, and we’d love to stay again.

I stayed one night with my small dog, son, and wife. The Room was spacious, and best of all, there were two Onsens in the Room—so relaxing. There was also an outdoor garden dog run, and watching our dog happily run around while taking in the magnificent scenery and nature of Lake Ashi was even more soothing. Next time, I think it would be great to bring our own ingredients and enjoy a cozy stay-in getaway.

The Room had a continuously flowing cloudy Onsen, and we truly appreciated the thoughtful Room Service and Shuttle Service. It was excellent value for a Saturday stay for one guest. The only disappointment was that amenities such as facial lotion were individually packaged and provided for just one use—I would have appreciated at least two uses. The meals were the right amount for me, but they may feel a bit light for younger guests or men. Next time, I’d like to enjoy a drink at the bar.

We stayed one night in a “special-condition” suite with breakfast and dinner included. We were able to stay at a lower rate because the open-air bath in the Room was not available, but the meals were delicious—steak, sashimi, and salmon roe—and dishes were replenished promptly when they ran out. The Onsen’s women’s bath was a bit small on the first day, but it was comfortable the next morning since the men’s and women’s baths switch. Many of the staff were foreign nationals, but their polite language left a good impression. With great meals and a clean Room, it was excellent value for money, and we would like to stay again.

I have stayed here several times. At check-in, I was informed that the baths were renovated in May this year. One of the two baths has become very beautiful. Additionally, the shampoo, conditioner, and body soap are now provided by POLA. The previously slippery floor is now slip-resistant, and everything including the showers has been updated beautifully. The changing room is also spotless and lovely. I look forward to staying here again!