Kinugawa Onsen × Akomodasi Hidangan BaratKepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are absolutely delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

This was my first stay, and I was very satisfied. The buffet offered a wide variety of dishes with excellent quality, and I appreciated how promptly empty plates were cleared away. There were several ice machines with water dispensers, and the Room also had a pitcher for cold water, so it was nice to relax in the Room and rehydrate after a bath. Overall, it’s a great Accommodation with a strong sense of cleanliness and hospitality.

This stay was even more comfortable than usual. We arrived early, but right after check-in we were informed that our Room was ready, and the staff handled everything flexibly. The Room was as clean as ever, and the bath was still wonderful, but this time the meals were improved in both quality and taste. The restaurant was not crowded, and we received attentive service—likely thanks to how well the dining Reservation times were arranged. I felt a real depth in how the staff maintained an appropriate distance while still being considerate. The care shown by an experienced female staff member and a key male staff member reached every detail. The younger staff were also very pleasant, and their strong teamwork made our stay extremely comfortable. Personally, I keep coming back to Kinugawa because the Rooms are close to the baths, and this time was better than ever. I have already made a Reservation for late summer as well. My rating reflects the price point.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

We stayed one night in a top-floor Room with an open-air bath. The open-air bath had a great view and was wonderful. For dinner, we enjoyed Japanese cuisine in a semi-private dining area. It was quiet, we could eat as a family, and everything was delicious. When we stay in Tochigi again, we would like to stay here again. This is a highly recommended Hotel.

After staying at Mikazuki Hotel in Chiba (Katsuura and Kamogawa) last year and the year before, we visited Nikko Kinugawa Hotel Mikazuki for the first time this year. With the all-inclusive plan, we could enjoy a welcome lunch right after arrival and use the pool as well, and the kids seemed to have a great time. Both Japanese and international staff provided excellent service, with thoughtful attention throughout, which really impressed us. I was excited about the all-you-can-drink alcohol from the welcome lunch onward, and my wife and grandparents also loved how clean the Hotel was and how good the service was—so we would definitely like to stay again! Thank you very much for taking care of us for two days.

We stayed as a family. The private bath was great, but we were a little late for check-in and the time slot we wanted was already booked, which was disappointing. The food and everything else were better than expected. The Room we stayed in was spacious and excellent. We will come again.

The Onsen area was very spacious, and I was able to relax comfortably. The Room was also large, clean, and comfortable. The buffet selection was plentiful and excellent. I would love to stay again!

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

Thank you for taking care of us on our one-night, two-day family trip over the long weekend. It seems Reservations for karaoke, table tennis, billiards, and the private family bath are available on a first-come, first-served basis. With an 18:00 check-in, we could only make a Reservation for billiards. Even though the price is the same, it felt like we missed out a bit. Meal times also fill up starting with the most popular slots. I appreciated that both guests and staff were mostly Japanese. The buffet was great, and having all drinks included was excellent. However, many of the staff were older and seemed to have a hard time keeping up with refills... I would have liked to see younger staff working more efficiently there. That said, the senior staff worked hard and were very polite!! The Room was spacious and nice, but there were snack crumbs under the desk... It would be helpful to have a lint roller in the Room.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

We used Reserve for his birthday. The guest room and Facilities were very spacious and spotless. This Accommodation pays close attention to every detail, from the building itself to the furniture and small touches. It was exactly as imagined, with wonderful hospitality—we were completely satisfied! Breakfast was very luxurious; I chose the Japanese set meal, and there was also a salad and dessert buffet, so we were fully satisfied from the morning. The space was so comfortable that we didn’t want to leave. We would love to come again, and it’s an Accommodation I can confidently recommend to friends.

I traveled by train, and the walk from the station was not far, so I was able to get there without any trouble. The staff were kind after I arrived at the Hotel, and they even spoke to me at the shoe storage area, which was very helpful. They clearly explained everything about staying in the Accommodation and about meals as well, which made it easy to understand. The meals exceeded my expectations, and I was very satisfied. I would like to stay again if I have the opportunity.