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The Room was spacious, easy to use, and clean, making for a very comfortable stay. I was traveling home, so it helped me recover from the fatigue. The Room amenities were minimal. I thought it would be nice to have cotton pads or cotton swabs, but they weren’t really necessary. The meals weren’t flashy, but they were pleasantly tasty. It was a great-value stay. Thank you very much.

Thank you for taking care of us again in a Room with an open-air bath. The Room has beds, and at the back there is a spacious armchair where you can sit and relax while looking out at the garden. I was able to unwind there, enjoying tea and reading quietly. With the beds, it was also easy to lie down and rest right away, which gave me a reassuring sense of comfort. Last time we stayed over New Year’s with family, but this time it was wonderful to enjoy the garden as it shifted from summer into autumn while soaking in the open-air bath in the Room. Sanraku is also well known for its baths; in particular, the open-air baths are highly recommended, as you can feel even the natural breeze and soak amid beautiful mountain scenery. As for the cuisine, there has been a change of head chef, bringing a fresh new approach. While maintaining Sanraku’s original attentive Japanese cuisine that highlights seasonal ingredients, I could sense new ideas being introduced. Dishes were served freshly prepared, and it felt clear that great care is taken so guests never grow tired of what is offered. Our attendant provided detailed explanations of each dish and showed wonderful hospitality. An attendant who had looked after us previously also took the time to speak with us. The front desk and welcoming staff remembered our previous stay as well, making this an Onsen Ryokan where you can truly relax with peace of mind. I sincerely hope that such a hospitable Japanese Ryokan will continue its history for many years to come. As an IKYU Diamond member benefit, we received half a bottle of wine as well as shopping vouchers—great value tickets that could be used both for drinks at meals and for souvenirs. This is a Ryokan I would love to visit again.

I was able to relax and enjoy the Onsen. Thank you very much. The Facility was clean, and the meals were excellent. I ended up eating too much, haha. Thank you for taking such good care of me.

Although it wasn’t a Milky Day, the hot spring water was pleasantly cloudy, making for a wonderful bath. Both breakfast and dinner were delicious, and we were very satisfied. The steak at dinner was especially high quality and excellent value for money. The vegetables were also very fresh—I ended up eating more than I intended. Thank you very much.

The view from the Room was amazing—we could see the ski jump. It was forecast to rain from that day, but we had a brief spell of sunshine, which made us feel refreshed. There was an Onsen and an open-air bath as well, and it was very soothing. The meals were a real treat for vegetarians. It was a very relaxing one-night stay, and the Room was clean, but it was a bit disappointing that there is a step up to reach the toilet; at night, it felt like something elderly guests could easily trip over. Other than that, it was a Hotel we were fully satisfied with.

Buffet-style dining is common at Hotels, but I was amazed that this buffet also came with generous servings of assorted seafood. Everything was delicious, and I ended up eating too much. There was also a great variety of desserts, which made it even more enjoyable. That day, I went to the Tulip Festival in Yubetsu Town—after seeing the beautiful flowers, breathing in the fresh air, and enjoying a wonderful meal, it became a truly memorable day.

This is my second stay. For seniors, a Western-style room is recommended over a Japanese-style room. The Onsen is great, and the food is excellent—simply the best.

This was my second visit. I felt the meals were even more satisfying than last time. When I asked, I was told that the proprietress herself stands at the pantry. Her heartfelt hospitality truly came through. I enjoyed the lovely flowers in the room, as well as the charming children’s drawings displayed throughout. As I was drawing water outside before leaving, they kindly filled my brought-in plastic bottles at the sink—so much heavy water to carry. They also showed me a back route to Norikura Eco Line, an exciting road. Thank you for everything. The milky-white hot spring water was wonderfully fragrant; its scent lingered for quite a while. Hoping to return again, and wishing everyone happiness.

We stayed here to celebrate my best friend’s birthday. The Room was spacious, and it was great to be able to use two baths—one for day-use guests and one for overnight guests. The meals were delicious, and we were very happy to receive a birthday gift at the time dessert was served at dinner. We also enjoyed having a birthday party in the Room. Since we checked out at 7:15 a.m. to go to the Tateyama Kurobe Alpine Route, we would like to stay longer next time. Thank you very much.

The meals were beautifully presented and delicious, and the bath was wonderfully soothing—its gentle water warmed me to the core. The places we visited based on the owner’s advice (a walk and a roadside station) were also excellent. We were pleasantly surprised by the exceptional service of being able to use three yukata per person for a one-night stay, which is something you rarely find elsewhere, allowing us to relax in comfort. The attention to detail and thoughtful hospitality throughout were outstanding, and we had a wonderful time. Thank you very much.

The complimentary drinks in the lobby lounge, the Room, the Onsen, the parking service, and access to the shopping mall were all excellent.

Thank you for hosting us for one night starting August 13. Although the weather was unfortunate, we could really feel the attentive support from your staff—from guiding us in the parking lot upon arrival at the Hotel to check-in. Before dinner, we used the private bath to recover from our long trip. It was great that no Reservation was required, there were many types of tubs, and the water temperature was just right. After the bath, my skin felt smooth and silky, which made me feel wonderful. We were very happy that it was all-inclusive. The beer after the bath was amazing. For dinner’s kaiseki course, I chose beef tongue shabu-shabu; both the portion and flavor were outstanding. The gentleman who assisted us at the restaurant had exceptionally polite and wonderful manners. I was born and raised in Sendai, but I have lived away from my hometown for a long time now. Miyagi rice is something we can proudly boast about to The whole country. We enjoyed it very much. The eggplant miso at breakfast reminded me of my mother’s cooking. I had known since childhood that Naruko has many Accommodations, but I’m truly glad we stayed at Naruko Kanko Hotel. We would love to visit again. Thank you very much for everything.

Wearing a hat in the misty drizzle, I will never forget being able to fully enjoy the beautiful mountain stream and its free-flowing Onsen straight from the source. The abundant volume of hot water, like a geyser, was truly the height of luxury and made for an exceptional holiday. However, it was disappointing that some young people got heavily drunk in the river bath late at night and were shouting loudly, but when I reported it you responded immediately, which I appreciated. I was deeply impressed by your dedication to maintaining order at this traditional Ryokan even at the expense of sleep. I understand there are limits to judging guests in advance, but I feel it would be better to provide thorough reminders beforehand. Sorry for my blunt suggestion. I know it must be difficult with so many different kinds of guests. Still, I thought that filtering out preventable trouble as much as possible would also make things easier for your staff. After all, I want to enjoy this beautiful stream-side hot spring source in peace—and that tranquility is what makes the wonderful cuisine and Room truly shine.

I stayed here again, as I did last year. This time, I split my stay into two parts: 2 nights and then 3 nights—first on the east side, and the last 3 nights on the west side. The west side is better. I plan to stay here again next year.

It is in a very convenient location near Takayama Jinya, and free parking is also available. As it was right in the middle of the Hina Matsuri season, both the Hotel and the main building were decorated with many hina dolls, from old ones such as Goten-bina and Kyoho-bina to newly made dolls, which we really enjoyed. The seasonal kaiseki dinner was delicious, and even the tableware was thoroughly themed around hina dolls, making it an amazing experience. The Room had a river view that let us feel the atmosphere of the old townscape, and the Onsen bath was very relaxing. The staff were kind as well—this is a Ryokan I would recommend.

Although it was a last-minute trip, we had a very comfortable stay at this Hotel. The dinner buffet was excellent—Aizu local specialties and everything else were all delicious. My husband said it was the best buffet of any Hotel we have stayed at while traveling. The bath was also spacious and clean. We had a wonderful stay.

The luxury of having an open-air bath in the Room. I found myself soaking again and again—at night, in the middle of the night, and in the morning. The meals were beautifully presented and more than plentiful, and I also enjoyed a variety of local sake. And there was the coolness unique to the highlands. In every way, it was a wonderful trip where I truly felt relaxed and unhurried. Thank you very much.

The free-flowing Onsen water pours vigorously from the wall into the indoor bath, and in the open-air bath it cascades like a waterfall from the rocks—something Onsen lovers will truly appreciate. This was my father’s favorite place, and he was very happy. The meals were delicious and just the right amount. On the way to the large public bath, it was fun to see carp gathering where the spring water flows and bathing under it like a waterfall shower. The Room felt refreshingly cool with lush green trees outside. Thank you very much for your hospitality.

I stayed with my mother in her 80s. A Resort Hotel in the forest—we were able to relax quietly and take our time. The lobby, arranged with stone and wood, had a dignified, substantial atmosphere. The Room had plenty of indirect lighting, which felt very calming. However, if you want to read, it would be better to have a reading light. It was also nice to have a bath in the Room. The sulfur hot spring left my skin feeling smooth. At bedtime, the sound of running water was slightly noticeable. Both dinner and breakfast were beautifully presented, and everything was delicious. It was also great that drinks were complimentary in the lounge. There is a large window in front of the counter, so you can feel close to the trees and nature outside. The staff were kind and very pleasant as well. I’d like to stay again.

I stayed at Ogawaya for two nights, and dinner was excellent on both days. The second night in particular made me very happy with its full Hida beef course. Breakfast also offers a wide variety of dishes and is delicious. There are many staff members from Southeast Asia, and most of them provide warm hospitality with sincere effort and a smile. The Room was very spacious, clean, and comfortable. The welcome sweet, blueberry daifuku, was also delicious! It would be even better if the skincare amenities were a bit higher quality. Thank you very much.