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I’d been keeping an eye on this place as a summer getaway I wanted to visit someday, and I finally made it this time. It happened to be a day when temperatures had dropped across the whole country, so I wondered if it might not feel much like a cool retreat—but it was cold enough to need a jacket. The air was incredibly fresh, and I took lots of deep breaths on the balcony. It truly felt amazing—I finally understood what people mean by “the air tastes delicious.” The Room was carefully prepared and very comfortable. And the meal served at the counter felt wonderfully luxurious; with the reassuring comfort of being able to go straight to bed afterward, even the drinks tasted better. The free drinks in the lobby were also great for relaxing while enjoying the view. The weather wasn’t perfect, but we could still gaze at the stars at night, and by morning we had a beautiful view of Mt. Ontake as well. It was a lovely place that I would definitely like to visit again.

Although we stayed for only one night, both the large public bath and the open-air bath in our Room were excellent. In particular, the open-air bath at the large public bath was very relaxing. What impressed us most about the bath in our Room was that Onsen water was continuously added little by little, keeping it at a comfortable temperature at all times.

From check-in, we had a very positive impression, and the rest of the staff were equally wonderful. The dining staff were all from overseas, but they served us with smiles and great dedication, and it was clear they are well trained. The food was delicately seasoned and served at just the right time to enjoy it at its best, and at breakfast we appreciated the thoughtful touch of having warm tableware. The bath was also spacious and very relaxing. We visited in midsummer this time, so we would love to return in a different season.

From the warm welcome to the meals and the open-air bath in the guest room, every aspect of the service was fully satisfying. Perhaps because it was raining, there were fewer insects as well.

This was my second stay. The food already has an excellent reputation, and everything I tried was truly delicious—especially the desserts. I’ve had many buffet-style meals before, and this is my No. 1. The financiers served in the lounge as a late-night snack were also very tasty. The baths go without saying. I also appreciated that the service wasn’t overbearing. Thank you for taking such good care of us.

I stayed at this Accommodation yesterday! The service was very attentive, and the in-room open-air bath was flawless. Watching the staff grill and prepare sushi right in front of us at dinner and breakfast made the experience even better. Thank you for a wonderful one-night stay!

I found Sugatani Onsen while looking for an Accommodation where I could stay with my pet, without knowing the name beforehand. It was very comfortable. I brought pet pads, but if possible, I would like you to provide some spares. There is no need to lay out the futon during meals; I worry my dog might bark, so it makes me more concerned. The air conditioner noise felt a little loud. The meals were very delicious. It is a quiet location away from the crowds.

This was my second stay. My first visit left a great impression, so when planning this trip with friends visiting from Taiwan, I recommended it and included it in our itinerary. Everyone praised the courteous service, the Facility, and the delicious meals. Although everything was complimentary, we truly appreciated being served high-quality food and drinks.

From the moment we arrived, the staff warmly welcomed us, and check-in was smooth. Everyone was highly professional, and the property was impeccably clean, making our stay very comfortable. The meals were delicately flavored, and the portions were just right—neither too much nor too little. Both dinner and breakfast felt perfectly balanced. The baths are cleaned once between check-in and the next morning, with a switch between men’s and women’s hours, but we appreciated being able to use them multiple times even late at night or early in the morning.

Everyone at the Hotel welcomed us with warm smiles, making our stay very comfortable and relaxing. The large public bath was great, with a shampoo bar and a selection of hair dryers from brands like ReFa and YA-MAN, which was fun to try. Thank you very much.

We stayed in a double Room for two. The Room was a bit small, but it was clean. The large public bath was smaller than expected, but it wasn’t too crowded, and there was also an open-air bath, so it was comfortable. We were surprised by the ice cream and probiotic drink after the bath—it was a nice service. We would like to stay again if we have the chance.

We stopped by on our way back from a memorial interment and were completely exhausted, but this Accommodation was satisfying in every way and truly helped us unwind. Although it is a little far from the station, it is surrounded by greenery, and we also liked the natural, not overly manicured garden. The facilities and service were attentive, and we appreciated having pajamas provided in addition to yukata. The spacious indoor bath that can also be enjoyed like a semi-open-air bath was wonderful. The bedding was very comfortable, and even my husband from Kansai praised the meals highly. I had little appetite, but I was still able to enjoy the food. All of the staff were warm and welcoming, making this an Accommodation our whole family was happy with. Thank you for taking such good care of us—we would love to visit again.

Just as the Reviews said, this was a wonderful Onsen Accommodation. The silky, free-flowing hot spring water straight from the source has an excellent quality, reminiscent of Tawarayama Onsen, known as the grand champion of western Japan. The meals were well balanced in quantity, quality, and flavor, and everything was delicious. It was even better that it wasn’t a buffet. The Facility has been renovated and is impeccably clean throughout. What impressed me most was the outstanding taste in the furnishings—chairs, tables, and other pieces—including in the guest rooms—making it very comfortable and relaxing to stay here. I stay at Onsen Accommodations about 10 nights a year, and this is definitely a place I must return to. Thank you for such a comfortable stay.

Because it was inexpensive, I stayed one night in a Room without windows. Since there were no windows, it felt a bit humid, but the Onsen was right outside the Room, so I could use the large public bath as if it were part of my Room—it was fantastic. The water at Manza is, needless to say, excellent. If I can enjoy such wonderful water at this price, I would definitely like to stay again.

This was my first stay, and I was very satisfied—not only with the fireworks, but also with the hot springs and the meals (both breakfast and dinner were served in semi-private rooms, and dinner was a kaiseki course).

The food, Room, and large public bath were all perfect! This was my first stay in two years, and the food was just as delicious as before! Please let me stay again next time!

I’ve stayed here several times. The Room is wonderful—clean, comfortable, and easy to use—and the view is amazing. The Hotel staff provide exceptionally high-quality service, making it a very relaxing place to stay. The dinner and breakfast buffet are outstanding; everything is truly delicious. It’s far beyond typical buffet food! This time as well, the staff provided memorable service, and I’m truly grateful. I will definitely come again. Thank you very much.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. At the dining venue, there was plenty of space between each group, so our child was able to focus quietly on eating. Also, we really appreciated that you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze. When we checked our answers for the puzzle game, the front desk staff assisted us so kindly and thoroughly, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to share this one. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

It was my first visit in 13-14 years. This time, it coincided with the first snowfall, but luckily the weather was clear and sunny, making for two perfect days of snowy scenery. The air was crisp, offering breathtaking views and a wonderful experience in the snow-viewing bath