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The Facilities and meals are standard for an Itoen Group Hotel and are by no means luxurious, but the value for money is excellent. More than that, the staff were cheerful and very courteous, which made our stay truly pleasant. Thank you very much.

Both the Accommodation and the meals exceeded our expectations—this is a place we truly want to stay at again! The Room was very clean and comfortable, and the Onsen in the Room was amazing. The river was right in front of us, and spending time listening to the gentle stream was incredibly soothing. Everything at the BBQ dinner was delicious, but the burger in particular was outstanding—it made us think, “Now we understand why it’s so highly recommended!” The sweetfish, shellfish, and vegetables were all excellent as well, and we were completely full and satisfied. Breakfast was also great—the freshly baked bread and sausages were especially tasty, and it made us feel happy from the morning. It’s a wonderful Accommodation where you can relax and refresh surrounded by nature. We’d love to come back again in a different season!

We stayed as a group of four, with two Twin Rooms. The rooms were clean, charming, and very comfortable. We were especially surprised by the excellent value for the meals. Both the meat and sashimi were incredibly delicious. We would definitely love to stay here again!

The Accommodation buildings are scattered across a spacious property, offering a relaxing escape from the bustle of the city. But the greatest highlight here is the wonderful dinner. The menu is thoughtfully crafted, with many unique and unusual dishes. The chef’s dedication really shows in the food, and I was very satisfied. The Onsen is also excellent, with free-flowing natural hot spring water. I didn’t know there was such a great place in Kokonoe.

I stayed in a smoking Room, and it smelled like being in a smoking lounge. The odor was a bit too strong. I’ve switched to e-cigarettes, so the smell of cigarettes is usually fine for me, but this was overwhelmingly strong. Even using the air purifier didn’t help. Everything else was very good, which makes it disappointing.

A repeat stay. I visit regularly, so I have nothing to complain about.

Bringing our two preschool grandchildren with us, choosing the detached Accommodation was the right decision. It was even the same Room my husband and I had stayed in before! It seemed to be their first time experiencing an open-air bath attached to the Room, and they were thrilled. Since it’s a standalone house, we could relax and enjoy ourselves without worrying about disturbing others even if they got a little noisy. Meals were served in a private dining room, and not only was the food excellent, but above all the service was outstanding. All of the staff were from overseas, but they welcomed us with wonderful smiles, making our meal truly pleasant.

There were no excessive services, but all the essential ones were well provided. In the spacious community zone, there were servers not only for tea and coffee but also for beer, and I was very satisfied that I could enjoy a casual drink. There was also ice cream available in the post-bath area. I also thought it was great that there is a Room where families with children can play. Meals are buffet-style, and everything was delicious. The rock bath is worth seeing at least once—it's wild!

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

It seems to be a labor-saving style of operation, but the only staff we met were two front desk members, and they were both very pleasant and helpful. Having to make up the futon ourselves was actually nice, as it meant we didn’t have to worry about being a bother. The spa with a sauna and the meals are in the main building, but it’s less than a 5-minute walk away; there is a slight uphill slope, but it wasn’t an issue. We were able to enjoy the sauna and Onsen for long hours both on the day of arrival and again early the next morning. Dinner was buffet-style with all-you-can-eat salmon roe and steak. Since it was an inexpensive stay, we didn’t have high expectations, but the salmon roe had a great pop and the steak was tender and delicious. Breakfast was also lavish—I felt one hour wasn’t enough. Just one thing: I couldn’t tell whether some of the in-house loungewear had already been used, so I had to deduct a star. Overall, we were extremely satisfied!

I really wanted to stay at a three-star buffet Accommodation, so I chose this one. The food was delicious—above all, the sashimi was excellent. I ate way too much sushi as well. I also fully enjoyed the seafood grill, especially the abalone and other items that are hard to come by in everyday life. The Hotel Facility is old, though. But since I came for the meals, it wasn’t an issue. I mistakenly thought it was a premium Accommodation, so it was disappointing that there were no soft drinks. At dinner, I added an all-you-can-drink option for about 2,500 yen, so I was very satisfied. It was supposed to be Airweave bedding, but I didn’t find it particularly comfortable to sleep on.

I stayed with a motorcycle, and they kindly let me park under the eaves by the entrance. Also, I was truly happy that I could use the 8th-floor panoramic bath and the attached bathing Facility for free! However, my room was on the east side of the 7th floor, so it got strong morning sun and was scorching hot from early on even with the air conditioner set to high.

It was a wonderful Room with a stunning view of rolling hills and distant mountains. The meals were beautifully presented, highly original Japanese cuisine, and the distinctive tableware—together with the interior—created a strong sense of cohesive style. The service was also pleasant, and their dedication really came through. Thank you for allowing us to spend such a relaxing, peaceful time.

Perhaps because it was a weekday right after Golden Week, it wasn’t crowded, and we enjoyed both dinner and breakfast—everything was delicious. The Onsen was wonderful, and the staff were polite and kind. If we have the chance, we would love to visit again.

We stayed for one night as a family. The Facility was even more satisfying than we had imagined based on the Reviews. Check-in and check-out were very smooth, and the staff were also very kind and helpful. We stayed in the Kaede Wing Room. Getting there was a bit complicated, but the Room was clean. Compared with the Satsuki Wing, there was a slight smell, but it wasn’t strong enough to bother us during our stay. The amenities were minimal with nothing unnecessary— only towels and toothbrushes. There were no snack trays, and only tea was provided with the electric kettle. My mother, who came with us, seemed to find it a little lacking, but since we could enjoy free ice cream, drinks, and alcohol in the lounge, I didn’t feel it was lacking at all. I wish the buffet had offered a few more items. Our child was looking forward to dessert, but there weren’t many options and they seemed disappointed. Other than the meals, there were plenty of Facilities to enjoy inside for a full day, and we made great memories playing table tennis and enjoying the lounge and kids’ park.

I stayed here to visit Kiyotsu Gorge. It was my first trip to Niigata. Perhaps because it was a weekday, there weren’t many guests, so I could relax and take my time. At the Premium Lounge, drinks such as beer were all-you-can-drink, and the Onsen’s open-air bath was wonderful. Dinner was a course meal, and breakfast was a buffet— both were very filling! It’s right in front of the ski slopes, so it’s a perfect location for skiing in winter. The station is within walking distance, but they kindly drove me back to the station on my way out. They took great care of everything, and I was very satisfied. Thank you very much.

Very convenient for skiers. Lift discount vouchers are available in the off-season in March. Unfortunately, I didn’t know about them on the first day and couldn’t use one. Many Hotels around here are like this, but it’s great that you can still take a bath after check-out once you’re done skiing. The open-air bath has excellent water quality, but it was a bit disappointing that after check-out only the indoor bath is available. The meals were more than enough, and I didn’t have room for the all-you-can-eat imoni soup and dessert. I wanted to have the imoni soup the next morning even if it was just reheated, but it seems it’s only served at night. I thought it would be nice if the foreign staff smiled a bit more, but since I train Hotel employees as a Japanese-language teacher, I tend to be overly critical. They are probably doing their best.

I stayed on the Shinshu Beef Plan. The meat was more generous than expected and absolutely delicious. There were also plenty of fresh vegetables, and the simple preparation let me fully enjoy their natural flavors. The Facility is old, but it has many furnishings that convey its history, and the overall atmosphere lets you immerse yourself in a Showa-era vibe. Perhaps due to energy-saving measures, some corridors and the post-bath lounge felt a bit dark at night and were slightly unsettling, but I can imagine how challenging it must be to maintain such large-scale facilities. The Onsen is one I want to visit again and again—please keep up the great work!

I didn’t have high expectations because there were many negative Reviews, but the service was excellent and the food wasn’t nearly as bad as people said. For ¥10,000 per night with two meals included, I was very satisfied. It’s true there weren’t many seafood options, but there was a wide variety of Japanese, Western, and Chinese dishes—I couldn’t try everything. The baths were under renovation and operated on a rotation system, so I couldn’t fully relax, but I’d like to stay again.

This was my third stay here, as part of a summer training program. The hot spring water is simply wonderful, but it seems the Facilities can be damaged because of it. There was a handwritten note explaining the reasons—such as how it relates to the spring’s mineral content—and it felt thoughtfully handled. This year I chose a plan without meals, so I can’t comment on the food. During this stay, I accidentally left something behind in my Room, and I truly appreciate how warmly and kindly you responded to my request. Thank you very much. I’d love to visit again someday during the colder season.