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We stayed as a couple. The open-air bath was outstanding—easily the best among all the Onsen Accommodations we’ve stayed at. The water quality was excellent, and we were able to fully enjoy Manza Onsen’s signature milky, cloudy waters to our heart’s content. It was our first time trying a mixed-gender open-air bath, but we decided to go in together “since we were here and wanted to make a memory.” We were a little nervous at first, but it turned into a truly fun experience and an unforgettable memory for us as a couple. When I asked a staff member who was cleaning the washing area by the open-air bath, they responded very politely, and I really appreciated the kind service. The meals were more than satisfying, and the Room was spacious and comfortable—there wasn’t anything to complain about. Before staying, I thought, “At this price point, it’ll probably be about what you’d expect,” but after actually staying here, it far exceeded our expectations. It honestly felt like twice the value for money—we’re extremely satisfied. Next time, we’d love to visit in another season and enjoy these wonderful hot springs again.

This was my first stay, and I was completely satisfied with the Accommodation. The meals, Onsen, and service were all excellent. Although the price is a bit high, it was well worth it. I was also able to relax and unwind in the open-air bath, which was almost like having it to myself.

Thank you for your hospitality at the end of the year. The view from the open-air bath was absolutely stunning. As for the meals, I enjoyed delicious fish grilled over an irori hearth, which made dining a fun and unique experience. To the staff from overseas, I understand that Japanese can be challenging, but please keep up the great work! Your smiles are wonderful in a foreign land!

My monthly staycation is usually at a Hotel in my local Minato Mirai area, but this time I went a bit farther to Hotel Indigo Gora. I drove there alone, and the winding mountain roads in Hakone were a little tiring. I arrived before check-in and planned to relax at the footbath, but as soon as I parked in the outdoor lot in front of the Hotel, a staff member came right away and helped with my luggage. The welcome drink and Umaibo snack were a nice touch, and being able to check in comfortably while seated is one of those pleasures you expect from a Hotel of this class. When I entered my Room with the staff’s guidance, I couldn’t help saying, “Beautiful!” out loud. It’s a compact Hotel with around 100 rooms, but the Japanese-modern design—combining a raised tatami area with beds—was truly charming. I usually prefer modern Hotels, but this stay reminded me how calming and appealing Japanese-modern style can be. For dinner, I ordered à la carte at the on-site restaurant. The shrimp, scallops, and abalone in the bouillabaisse were surprisingly tender; the burrata was rich and paired perfectly with tomato and basil. The white wine went down easily. Since I don’t eat much, I also appreciated having à la carte options instead of only set courses. The bath in my Room was spacious, and I was able to fully enjoy the Onsen at leisure. The breakfast buffet also impressed me in both variety and quality—especially the green beans dressed with sesame sauce, which tasted far better than anything I could make at home. Even as someone who eats lightly (and can be picky), it was more than satisfying. The hospitality from everyone on staff was excellent, and the entire property was beautiful and comfortable. It was a wonderful Hotel that made me want to return again.

I stayed here to celebrate a friend’s 70th birthday. The Facility is old, but well maintained, and I had a very comfortable stay. Dinner in particular was excellent—the restaurant had a lovely atmosphere (the live piano performance was wonderful), and both the wine and the food were delicious. They also prepared a celebratory dessert plate, and at breakfast they made a special drink along with congratulatory words. It was a wonderful celebration trip. Thank you very much.

We were able to stay with our dog and had a wonderful time. The meals were delicious, and the golf course greens viewed from the Hotel were dazzling.

When I went to the front desk to ask if I could park my car before check-in, there were only foreign staff and I couldn’t communicate well. We stayed for two nights, and my wife lost the Room key, so I contacted the front desk, but again it was foreign staff and they didn’t understand—saying they would check—and that was it. However, with pre-registration enabling instant check-in via QR code and a Room mirror with tablet functions for instant check-out, I feel this Hotel is ahead of its time.

Thank you for taking care of us on our family trip. The building was old, but the bath and the Room were clean, so it didn’t bother us. The parking attendant, the front desk staff, and all other employees were very pleasant, and we were able to stay comfortably. There is no refrigerator in the Room, but there was a shared refrigerator in the washroom area that we could use. Tea was also provided in the hallway. Since we used the bath late at night, it was almost like having it to ourselves and we could relax. The open-air bath was also very nice. Breakfast was mainly Japanese-style, and the rice was especially delicious. We were told it is cooked in a traditional pot, and it even had some crispy browned rice. We also heard that staff draw the water themselves, and it tasted great as well. Our family has been saying we’d love to come again.

If you’d like the rice and miso soup served earlier at dinner, it’s best to ask. (I’m not sure about the Ryokan’s unspoken rules, but if you don’t say anything, they seem to ask near the end—just before dessert—and will bring them if needed.) Breakfast had a bit more pickles and pre-made dishes than expected, so I would have appreciated a few more freshly cooked warm items.

My spouse and I love baths, and lately we’ve been enjoying staying at Mercure. We stayed in June and had such a great experience that this is our second stay. It’s clean, relaxing, and comfortable, so we come mainly to stay and unwind rather than for sightseeing. We’ll be back again—thank you in advance.

We visited Otaru for a birthday trip this time. The Accommodation was a very calm and relaxing space, and having an Onsen in the Room was the best. With the all-inclusive plan, not only was the food delicious, but they also served wines and sake that paired perfectly with each meal—everything was excellent. There is also a bar inside the Accommodation, where they offered cocktails and wines tailored to our preferences, brought snacks without us even asking, and truly took great care of us; chatting with the bar staff was so much fun and made it feel very welcoming. Every staff member provided truly outstanding service. We were completely satisfied with this Accommodation and would love to visit again. Thanks to you, we were able to have a wonderful birthday.

The Room had a continuously flowing cloudy Onsen, and we truly appreciated the thoughtful Room Service and Shuttle Service. It was excellent value for a Saturday stay for one guest. The only disappointment was that amenities such as facial lotion were individually packaged and provided for just one use—I would have appreciated at least two uses. The meals were the right amount for me, but they may feel a bit light for younger guests or men. Next time, I’d like to enjoy a drink at the bar.

From the check-in staff to the Room attendant, futon-making staff, breakfast staff, and Shuttle Service staff, everyone was very pleasant and made our stay comfortable. I was surprised by the in-room dining first—so many dishes served on a large tray. It was a bit disappointing that we had to choose the same drink (wine or a soft drink) as my companion (I wanted wine), but everything was delicious. We also enjoyed relaxing in the private bath. Breakfast offered a wide variety of items, and I was especially impressed by how delicious the miso soup was. The Gunma-chan miso soup bath was also adorable. They even recommended Green Farm for us, which really helped. It turned into a very fulfilling trip. Thank you very much.

We stayed this time as a family of four. We first discovered this Accommodation when we stayed here on a tour more than 10 years ago. Since then, we have returned many times for motorcycle touring and family trips. It is also in a great location for visiting the nearby Ainu Kotan and local handicraft shops. The delicious meals—and above all, the Onsen—everything deserves top marks. We will definitely be back again.

The staff’s greetings are outstanding. The Facility and Rooms are frequently renovated, so everything is spotless. The dinner and breakfast venues also feel fresh, and you can really see the ongoing effort to keep updating the menu, interior design, and even the lighting. The food is stylish with a wide variety of dishes. The dessert corner at dinner is especially delicious, with baked sweets and cakes made using various fruits. Personally, I was happy to see blueberries on the buffet given the season. Marriott never disappoints wherever you stay in Japan or abroad, but Yamanakako was particularly memorable!

We stayed here as a couple in our early 50s. The Accommodation was spotless down to every corner, and we had a very comfortable stay. [Room & Bath] The Room with an open-air bath had truly breathtaking views, and we enjoyed the bath three times—after arrival, before bed, and again the next morning. The water temperature was a little on the lukewarm side, so it sometimes felt slightly chilly if we stayed in for a long time, but it was still very relaxing. We also appreciated the spacious wash area with a large mirror, which made getting ready in the morning very easy. [Dining] For dinner, we had the “HAKKO Yaki-Shabu Course.” The main yaki-shabu was exquisite—the meat practically melted in our mouths! The shiitake mushrooms and fried potatoes were also delicious, with carefully crafted flavors you wouldn’t normally get at home. We were fully satisfied all the way through to the ochazuke to finish and dessert. For breakfast, we enjoyed the “Onigiri Bento” while taking in the wonderful view. The portion size was slightly modest, but it was just right for us as a couple. The piping hot roasted green tea was rich and very tasty. We were also delighted by thoughtful touches such as complimentary mineral water—this is a wonderful Accommodation where we would definitely like to stay again. Thank you very much.

The Onsen suited me well, helped improve my skin condition, and felt wonderful. The next day, when I opened the window, everything outside was covered in snow.

I stayed with the No Meals Included plan. As it was the off-season, I was able to stay at a very reasonable price. The building is old, but it has been nicely renovated. Since it was a discounted Room, I could hear some plumbing noise, but if you just want to enjoy the Onsen and sleep, this Accommodation is more than satisfactory.

This time, we stayed in a Room with a private free-flowing Onsen bath. The bathroom in the Room was spacious, with a large tub and water at just the right temperature, so we were able to fully enjoy the Onsen along with the public bath. There was a wide variety of dishes, with plenty of vegetables, and we enjoyed everything—from the meal to dessert—with both our eyes and our taste buds. While the building exterior shows some age, the Facility is well maintained; the Room was thoroughly cleaned, and we had a comfortable stay.

The Facility was clean, the meals were delicious, and the attentive little touches in service made it a truly wonderful experience. The price was so reasonable that I almost felt bad about it. Since the Onsen is sulfur-based, you may want to remove rings and other jewelry. I understand you were affected by the 2024 heavy rain disaster, and I’m wishing you all the best.