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We stayed as a family trip with three generations. With wonderful facilities, lovely interiors, and delicious drinks and meals, we were able to fully enjoy everything. During our stay, we also enjoyed events such as Mountain Lights and fireworks, making it a truly memorable family trip.

We stayed as a family gathering with relatives, including five preschool children. The entire Accommodation (lobby, Room, etc.) was kept very clean, so our stay was comfortable. Since the children were constantly full of energy, we requested a private dining room for meals. You provided a very spacious room, and the food was refined and delicious, using local ingredients. Everyone’s hospitality was wonderful and welcoming, and we would like to stay here again for our next family gathering. Thank you very much for your thoughtful care in many ways.

I was drawn in by the Hotel photos on Yahoo! Travel. The Room was very spacious, with an open and clean feel, and I was able to relax comfortably. The open-air bath was a good size, the sauna was clean, and I personally found the cold plunge temperature very pleasant. The meals were also delicious. I would love to stay again.

This was our second stay. Both dinner and breakfast used local ingredients, and we enjoyed them very much. When staying in Yufuin, this is the Accommodation my family always requests. The staff were courteous, our privacy was well maintained, and we were able to relax at a leisurely pace. This Room also had both an indoor bath and an outdoor bath, so whenever we had free time, we soaked in the tub. We’re looking forward to our next visit.

Our Adult Holiday Pass trip coincided with both of our birthdays, so we stayed at this Accommodation during our visit to Iwate. As it was our birthday, you kindly upgraded our Room to a top-floor corner Room and even served us cake after dinner, which was far more than we expected. Nearby were Sanno-iwa, which had been on our travel list, and a Hotel damaged in the disaster that remains preserved as a relic. The staff member who assisted us from the start was very pleasant and shared various stories with us—such as how trees cannot be cut down because the Accommodation stands within a national park—making for a truly comfortable stay. Thank you very much for your hospitality. After that, we tried the Zappa boat ride at Kitayamazaki. We were overwhelmed by the Sanriku cliffs, and hearing the boatman’s stories about the disaster made it an unforgettable trip.

Perhaps because there was availability on a weekday, they upgraded us to a larger Room. We were very satisfied with the open, airy Room and the mountain views from the large windows in our corner Room. The meals were all delicious, with plenty of dishes, and we left completely full. It was our first time trying venison—it was tender and excellent. The bath and the entire property were clean and very pleasant.

I stayed for one night with my sister. The Room was very clean and well maintained, easy to use, and we enjoyed the in-Room bath many times (we even did laundry!). We had our meals at a charming traditional house restaurant with a wonderful atmosphere. Everything was delicious, right up to the final sushi! Thanks to the warm hospitality, we were able to relax and enjoy our stay. We also really enjoyed the snacks and gelato provided in the Room. We were blessed with great weather, making it a wonderful trip. Thank you very much for taking such good care of us—we will definitely be back!

I’ve stayed here so many times that I’ve lost count, but this time I visited with my parents for my birthday trip. No matter when I come, the food is always satisfying, the Room is wonderful, and the Onsen leaves your skin silky smooth—nothing to complain about. Also, the light snacks in the annex lounge are exquisite, which makes me want to stay here again. They even celebrated my birthday, and it was a fantastic trip right to the end. This is an Accommodation that never disappoints no matter how many times I visit, so I’d like to keep coming back. Thank you for a wonderful trip!

I have stayed here every summer for nearly 10 years, and it is truly a wonderful Hotel. Each time I visit, my satisfaction increases. Everywhere in the Hotel is beautiful and spotless, the hospitality is exceptional, and every dish is a delightful surprise. I would like to stay here in other seasons as well.

I chose Haiya as my Accommodation in Awara Onsen for the first time in a year. I still remembered the layout and traditional furnishings of my previous Room (Iwashimizu), so I decided to stay here again. This time, my Room was “Choyo,” and I also loved its classic, traditional atmosphere. Best of all, the Room had an open-air bath, so I could relax and soak at my own pace and enjoy a different feel from the large public bath. As before, the meals featured plenty of locally sourced ingredients, including Wakasa beef, which I was able to savor fully. The many dishes served in tableware that evoked an autumn ambiance also showed the staff’s thoughtful attention to detail. I really like Haiya’s calm, high-quality atmosphere, and I plan to stay here again when I visit Awara Onsen next time.

My family requested a trip to Kamikochi and Shirahone Onsen, so I made a Reservation at the long-admired Awanoyu with its milky-blue waters—and they were thrilled. When we arrived, we were impressed by the thoughtful attention to every detail, and by the chef’s outstanding dishes featuring local ingredients and seasonal flavors. The Onsen was unlike any we had experienced before, leaving both body and mind completely refreshed. We were also deeply moved by the understated hospitality of the proprietress and all the staff. We’ve found an Accommodation we want to return to right away. Thank you for such wonderful memories!!

My husband grew up in a ranch in Hokkaido, while I was raised in the city. Drawn to this thatched-roof Accommodation, we stayed here for the first time. From the view at the entrance, we were amazed by the extraordinary, nostalgic buildings and the rice fields spreading out in front of them! We both fell completely in love with it. The Onsen is also wonderful—the free-flowing natural spring water is slightly lukewarm, perfect for a long soak. It leaves your skin feeling soft and moisturized. What’s especially impressive about this Accommodation is the many furnishings and antiques placed throughout, delighting the eyes everywhere you look! It feels like visiting an art museum. Truly amazing! My husband can be quite particular, but he absolutely loved it and says he definitely wants to come again in autumn. Getting to the annex using the cart and monorail was also fun and brought back childhood memories. Thank you so much for such a wonderful place.

I had been wanting to stay here for a long time, and my wish finally came true. I was very satisfied with the Onsen and the breakfast and dinner served in semi-private dining areas. If I had to mention something, the parking lot was far away and there were only stairs, so getting around was a bit difficult. Above all, I truly admired the staff’s warm and courteous service.

The local cuisine was excellent—quite different from the typical tempura or branded beef often found at a Ryokan. There was a wide variety of dishes, and the delicate Japanese seasoning was well received even by my elderly mother. We were also impressed by the thickness of the matsutake mushrooms. After dinner, the traditional Japanese house across from the Accommodation was opened as a lounge, where we could enjoy complimentary self-serve wine, snacks, and coffee. We stayed in a detached annex. Although it looked old from the outside, the interior had been renovated in a modern style with low beds and Ryukyu tatami mats, making it very comfortable. The 800-year-old zelkova tree in the garden (as we were told by staff) was magnificent. The Onsen is free-flowing from its natural source. Perhaps because it was a weekday, there was no need for a Reservation for the private baths and no time limit, so my mother and I could relax at our own pace. My brother also tried both baths and said he didn’t encounter any other guests—it felt completely private. The water is clear with no strong characteristics; at 42°C without added water, it seems ideal for long soaks. However, it was disappointing that soap and shampoo are not allowed in the open-air bath attached to the Room—presumably for environmental reasons—so we could only use it briefly. As for service: there were hardly any staff around reception or near the entrance area, and even the lounge across the street was unattended. With limited staff who seemed busy, there were no lengthy explanations of meal courses or stories about this Accommodation unless you asked. When we did ask questions, they responded politely and kindly with no issues in service overall; however, guests who enjoy conversation with staff or more personal hospitality may find it lacking. Our family prefers unobtrusive service where we’re left to ourselves, so this Accommodation suited us very well. We would like to stay again.

The open-air bath in the Room features 100% milky-white free-flowing natural Onsen water, offering a blissful moment as you soak while taking in mountain views and listening to birdsong. A deep sense of satisfaction—“I’ve come to a real Onsen.” I was able to fully enjoy the source water at my leisure while listening to the gentle murmur of the river. At a secluded mountain hot-spring Accommodation, you might expect simple country cooking, but Hige no Ie serves refined creative cuisine. Each dish brings out the best of local ingredients, with exquisitely balanced seasoning that naturally made me want another drink. The forest scenery seen through the mist was magical. I look forward to visiting again.

The open-air bath surrounded by the beech forest was exceptional. The view was so beautiful that I wanted to stay there forever. This time it was a one-night stay, but next time I’d like to book a Multiple Night Stay and visit other Nyuto Onsen baths.

Even after setting the navigation system, the destination disappeared along the way. Feeling a bit uneasy, we followed the signboards and drove deeper into the mountains on narrow roads—then suddenly, there was the Accommodation entrance. The warm light that appeared in that moment was a real relief. The staff’s welcome and service were also very courteous. We headed straight to the private indoor bath in our Room. Just as I was about to soak in the retro-style tub that felt like an old hot-spring cure retreat, a large hornet—stuck and unable to get out through the window—greeted us first. We somehow dealt with it using the free-flowing natural hot spring water (quite hot). Once adjusted to just the right temperature, it felt amazing on the skin and was incredibly relaxing. When my wife took her turn, this time a rhinoceros beetle stopped by to say hello. Just as explained in advance by the Accommodation, we had a rare experience surrounded by rich nature. From the scenic open-air bath, we enjoyed views of mountains stretching out as if they were ours alone. The meals were also carefully prepared. We were able to spend a truly unhurried time here. Thank you very much.

I have visited Ikaho several times for Onsen-hopping, and this time I stayed at Kishigon, which I had wanted to try for a while.\n\nI really enjoyed visiting the three different baths. In particular, Gonzaemon-no-Yu had a wonderful atmosphere and became my favorite.\n\nWhen I visited Ikaho last time, I stayed at another Onsen Accommodation with the same Golden Hot Spring water, but it was disappointingly lukewarm, so I was a bit worried. However, at Kishigon the temperature was just right for me and it was excellent.\n\nThe view from the Room was great as well. At the post-bath lounge area (available only during certain hours), we could enjoy alcoholic drinks, and in the lounge we could have coffee.\n\nSince the stone steps are right in front of the Accommodation, it was easy to take a stroll after check-in or after dinner.\n\nOverall, it was great value—there were so many things to enjoy at a reasonable price.

Our family of four stayed for two nights. From check-in onward, the Hotel staff were wonderfully welcoming, and we felt comfortable throughout our stay. What impressed us most was the outstanding hospitality of everyone on the team. Not only the person who assisted us at check-in, but also the staff during meals were consistently courteous and attentive. It never felt like formal or scripted service—just genuine care that made dining as a family truly enjoyable. The Onsen was also fantastic, and we were able to relax and unwind at a leisurely pace. Spending two nights together as a family made for a truly wonderful trip. There are many reasons to choose a Hotel—Facilities, location, and more—but what really makes you want to come back is the warmth of the people who work there. We were all very satisfied. When we visit Karuizawa again, we would love to stay here again. Thank you for such a lovely time.

Every year during the Obon homecoming season, my mother-in-law and I stay here. The Room, bath, and meals are excellent. However, the nighttime event (show) during Obon has been the same every year, so I would really like to see some different events offered. I look forward to staying again next year.