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This is the best Hotel our family has been using for three generations! We live nearby, but we still choose to stay here. Even though it was a busy season, I was truly impressed that you kindly accommodated our same-day requests to set up a baby guard and arrange a birthday surprise. Every time, the meals are delicious, the Facility and Onsen are spotless and well maintained, and the cleaning is thorough. The staff are always wonderful as well—everything is perfect every visit! It’s a Hotel that makes me want to work hard so we can come back again. We’ll be back!

I stayed here while traveling around Odawara and Atami. It was drizzling, but the Hotel is directly connected to the station, and places to explore like Minaka Odawara are close by, so it was very convenient. The large public bath amenities were also great—FANCL and Sekkisei. Breakfast included Odawara specialties, and I was satisfied. However, I felt the Room lighting was dim. I know home and a Hotel are different, but I wondered if Hotels usually have so little lighting. It was a bit inconvenient that the elevators took a long time to arrive. I don’t think there are too few elevators, but the wait time felt long. Also, it would have been better if checkout were at 11:00. I’d like to stay again if I have the chance. Thank you very much.

The in-room dinner was very delicious. The broth of the clam and mushroom hot pot was exquisite, and the gratin of pear was a wonderful meal. Thank you for the birthday message card with a beautifully hand-drawn picture and text. This was my second stay, and I will use it again.

I chose this Hotel because it offers Shuttle Service to the airport for an early-morning flight from Terminal 3. It was clean and functional, and I was excited to catch a glimpse of ANA planes from the Room window! The lobby also has a coffee machine and tea bags. For breakfast, you can choose either Western or Japanese options, served set-meal style. The flavors were gentle with less salt, and it was delicious!

Both the Room and the bath were clean and comfortable. The bath is available not only at night but also in the morning. Dinner included sushi, tempura, soba, and sukiyaki; the sukiyaki beef was delicious, and we were very satisfied with everything. We recommend using the Shuttle

The roads in Arima Onsen are narrow, and they kept getting narrower on the way to the Hotel parking area, which made us a bit anxious, but we arrived safely. The staff were kind and attentive, and there were snacks and drinks in the lobby, so we could relax. The Room was also clean and well prepared; we took a short rest and enjoyed a walk around the Onsen town, which was fun. Since we requested a later dinner time, we were able to enjoy the bath at a leisurely pace. We thoroughly enjoyed plenty of meat with our meal. The other dishes also felt carefully prepared and were delicious. It was also nice that we could enjoy dessert in the lobby later in the evening after taking some time. If I had to mention one thing, it would have been better if breakfast items like bacon and sausages were served hot. We thought this might be our first and last trip to Arima Onsen, but now my spouse and I would like to visit again. We were happy with the Room upgrade—thank you very much.

The Room is clean, and the bathroom and toilet are also spotless. There are plenty of places to eat, and a convenience store is nearby. Especially since there’s a Don Quijote close by.

Perhaps because we stayed on the Sunday after the Obon holidays, the price was very reasonable. It was close to the station, and the Room had a large sofa, so we could relax and enjoy our stay. If I had to mention one issue—partly because we hadn’t properly completed our Check Reservation—our booking was listed as one male and one female instead of two females. We informed staff at check-in, but the loungewear prepared in the Room remained set for a male and a female. Even if it wasn’t needed, I would have appreciated it being checked. (Since we didn’t notice until bath time, my daughter slept in her clothes for the next day.)

The staff were polite and had wonderful smiles. There were plenty of amenities, especially skincare products and face masks for women, which were very satisfying. It was fun to have a variety of tea bags available. Having water dispensers on each floor was reassuring. Overall, it made for a great trip. Thank you very much!

I stayed here to see the Gozan Okuribi bonfires. I have stayed at Daiwa Roynet several times and am always satisfied. The bathtub is spacious, so I could relax and soak comfortably. It was also nice that it is close to the station.

Registering as a member was great because it extended checkout to 12:00.

It was my first stay in a while, and thank you for upgrading me to a larger Room. It was a very hot day, but Nanko was nearby and I enjoyed it. The Room was comfortable, the Hotel felt calm throughout, and the staff were kind, so I was able to relax very well.

It was a last-minute stay. The Facility was more than sufficient for relaxing alone. The TV was large and easy to watch. There were plenty of power outlets as well. Since I used the public bath, I felt the Room could have had one more towel. The large public bath had spacious washing areas and even an open-air bath, so I could unwind. My only minor concern was that the shower water pressure was a bit weak. Breakfast was simple.

I was very satisfied with my stay again. They provided a spacious, clean Room and kindly accommodated requests such as adjusting the bedding. The ladies-only floor also felt very safe. I would definitely like to stay here again next time. Thank you very much.

The Comfort Twin West Room was spacious, with refined interiors and a great view, making for a very satisfying stay. We booked a breakfast-only Plan, but the buffet was delicious, including their signature freshly grilled patty burgers and French toast. A fond memory is going with my niece again and again to make the monthly-flavor soft-serve ice cream. My mother liked it so much that she said she would like to stay here every month as a way to unwind. We made wonderful family memories. We were extremely satisfied and would love to stay again.

Unlike other Smile Hotels, it had a homely atmosphere with various thoughtful touches, which was great. Both the station and convenience store are nearby, making it ideal for a short stay. It's only 30 minutes to Tokyo Station, so I felt the cost-performance was better than hotels in the city. It was worth more than its price.

Very close to Bellesalle. The Room was comfortable, with the bathtub and shower separated from the toilet. I was able to spend time in a very quiet environment, and my work went smoothly. Thank you very much.

Amenities were available at the front desk for guests to take what they needed. Perhaps depending on the check-in time, the front desk staff started offering welcome snacks such as chocolate and nuts. I really appreciated their thoughtfulness.

The location is just a short walk from JR Otsuka Station, with plenty of restaurants and shopping nearby—it was such a great area that I regretted not having more time. Also, buses starting from the station’s south exit make it easy to reach subway stations such as Otsuka and Myogadani, which is very convenient when visiting the University of Tsukuba, Chuo University, or Ochanomizu University in Myogadani. There were several buses each hour. The Room and the large public bath were both very clean. In addition, security cards were required not only for the Room but also for the elevators and the large public bath, so even as a solo female traveler over 60, I felt safe and comfortable. I also truly appreciate your kind help with my lost item. Just one thing: I prefer tea, but since I assumed it would be provided and didn’t bring any, I was a little disappointed. Other than that, everything was excellent. Thank you very much for your hospitality.

This was my first stay. The room was clean, and the large public bath helped me relax and recover from fatigue.