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The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

This was my first time staying at Storyline, and I was extremely satisfied—the place was very clean and the location was great! I usually stay at large Hotels, so I was a little worried about the Facilities, but after staying here I had no issues at all. When making my Reservation, I shared my Room preferences, and you prepared a Room that perfectly matched my request—I was truly delighted!! Both the building and the Room were carefully cleaned and felt very fresh and spotless. Breakfast wasn’t the typical buffet style; instead, we could put whatever food and drinks we wanted into a basket and eat anywhere in the Hotel. It was my first time experiencing that, and it was so much fun! My once-a-year reward trip turned into something really special!! I’d love to stay again next year! Thank you so much!!

A relaxing, tranquil Accommodation for adults. Watch the ever-changing sky, sea, and forest, and the sparkling stars; soak in the Onsen whenever you like; and enjoy high-quality meals... Above all, the staff’s hospitality is outstanding. During my stay, they never once asked for my name or Room number, and they even adjusted the end time of dinner to fit my spa Reservation. Thanks to their seamless communication and thoughtful care, I felt completely at ease throughout my stay. I will be back again. Thank you very much.

We stayed here for a family trip during the Obon holidays. They kindly provided taxi pick-up and drop-off to Nagano Station, which was very helpful. The staff were attentive, and the facility was clean and pleasant, making our stay truly relaxing. The meals were also excellent. We would love to visit again in a different season. Thank you very much.

Quiet and reassuring. Impeccably clean. From the stairs to the lobby, every space reflects the owner’s attention to detail. My favorite is the wraparound balcony—spending Kyoto’s magic hour here always leaves me feeling quietly happy.

This is a wonderful Ryokan that moves me every time I visit. The Room, baths, cuisine, the staff’s smiles, and the overall atmosphere throughout the property are all exceptional, and time seems to slow down. Both the fresh enthusiasm of the younger staff and the understated attentiveness of the experienced staff naturally bring a smile. The welcome service includes soft drinks as well as wine—and that wine is surprisingly delicious. Breakfast also comes with a choice of drinks; the 100% peach juice is pure peach—peach! peach! peach!—and absolutely worth trying at least once. And the cuisine is outstanding. Though the chef is young, everything—from seasonal menus and presentation to masterful use of dashi—is superb. The creativity is remarkable, and the expressive artistry of each dish (including the tableware) is truly next level. The view from the open-air bath in our Room—sunlit green trees against a blue sky—was beautiful, and soaking in an open-air bath during a sudden downpour was an experience with its own special charm. This is a lovely kappo-style Ryokan that soothes me every time I stay. Having visited in spring and summer, I would love to return in autumn next time.

I visited with my wife. Even in the rain, the staff waited for our arrival and came out to greet us with an umbrella. We were truly impressed by their thoughtful and warm hospitality. The meals were excellent, featuring Japanese cuisine made with plenty of fresh seafood from Chiba, as well as generous portions of meat and vegetables. Every dish was carefully prepared and delicious—I ended up eating more than I intended. The semi-open-air Onsen bath attached to our Room was also wonderful, and we were able to relax and enjoy the Onsen at our own pace without worrying about others. The food, Onsen, and service were all outstanding, allowing us to spend a peaceful time together as a couple. We would love to visit again.

It was very clean and comfortable. I’d like to stay again.

While looking for a Hotel near Churaumi Aquarium, I chose this Accommodation because it had excellent Reviews on every site I checked. We stayed in a family Room, and it was spacious and spotless—our kids were thrilled the moment they saw it! Since you take off your shoes before entering, it felt very clean, which we really appreciated. The bath area was also clean, and as a family that loves bathing, having a large public bath was a big plus. The morning bath felt wonderful too. We had both dinner and breakfast at the buffet. Every dish was carefully prepared and delicious. We had buffets at Resort Hotels on the two previous days as well, but the Okinawan dishes here—such as umi-budo (sea grapes), Okinawa soba, goya champuru, and tacos—were the best at Litt Hotel Nakijin. There was also sashimi, and the seafood rice bowl was excellent! The staff were kind, and we were completely satisfied with everything about this Hotel. When we visit Okinawa again, we would definitely like to stay here again. I’m glad we could spend our last night of our Okinawa trip at such a wonderful Hotel. Thank you very much!

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

It was a very clean Room with a lovely bath, bed, and sofa. It was a city-view Room, but when we stepped out onto the balcony we could also see the stadium! We enjoyed a relaxing trip, sipping drinks on the balcony. It would be even better if we could use the sauna and pool after check-out as well. On days without games, we were able to stay at a great price with No Meals Included, so it truly felt like excellent value for money. Thank you very much.

From the moment we arrived, the parking guidance, check-in, shop, and breakfast venue staff were all very welcoming, and their smiles and service made our stay truly comfortable. The Room was also clean and well maintained. We also appreciated the complimentary beer and ice cream after bathing. Thank you very much.

Not only were the Facility, amenities, cuisine, and location excellent, but above all, the staff’s attentiveness, thoughtfulness, and care were outstanding—my husband and I were impressed again and again. During meals, they noticed even our smallest movements and responded immediately. My favorite part was the corner where guests can freely read books. Cold barley tea was neatly prepared as well, and while enjoying the beautiful view outside, I was able to spend a quiet, unhurried time as if time had stopped. It was a Ryokan we were completely satisfied with. We will definitely come again!

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are absolutely delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

Once again, I was very satisfied with everything—the cuisine, the hospitality, and the Facility—and was able to relax. Last time, I mentioned that the meat dish at dinner was a bit fatty and that I would appreciate a leaner option, and you kindly changed it to filet. Also, last time at breakfast, the delicious dried horse mackerel was served near the end of the meal, which was a little disappointing; however, this time there was no such issue and I was extremely satisfied. The soba served as a late-night snack during bar time was also delicious. The only disappointment this time was the bad weather—everything else was perfect. (As always, I ended up drinking too much.) I would love to visit again to relax. Thank you very much.

I was able to relax and enjoy a very comfortable stay in the Room. All of the staff were very kind, and both the front desk team and housekeeping greeted me politely whenever we passed in the hallways or elevators. I felt this Hotel was welcoming not only because of the Room, but also because of the warm hospitality.

This is my fourth stay. I love the semi-open-air bath in the Room, and the food is flawless. Above all, what’s truly wonderful is that every staff member welcomes you with a genuine smile. Their words feel warm and heartfelt, never routine. The perfectly renovated interior is spotless, with stylish Scandinavian-style furniture—pure relaxation at its best. I definitely want to come back again next year.

We stay here every year, and since the rebranding and reopening, both the dining and the service have improved even further, making for a truly satisfying stay. We were genuinely impressed by the chef’s careful selection of ingredients and the time and effort put into each dish. Even breakfast featured thoughtfully prepared items, and our food-loving family was more than satisfied. Being able to see the chef at the end of the meal and exchange a few words made our dining experience even more special. The course reflected the chef’s warm personality, and it made us look forward to our next stay. We would love to visit again in a different season. Thank you for making our family vacation such a wonderful time.

Having visited Yoko no Kaze before, we stayed here this year. Our family has grown, and our daughter-in-law joined us as well. They kindly prepared Rooms next to each other for us. At Kumoba Terrace, we took our time enjoying alcohol and fresh juice, and the lit bonfire and birch forest were truly soothing. In the spacious, clean Room, we relaxed in the Onsen brought from Ueda City. The cuisine was outstanding—seasonal and beautifully presented. We enjoyed everything from the scallop takikomi rice to dessert, though the portions were a bit large for me. As it was our daughter-in-law’s birthday month, we requested a surprise message plate. She was very happy, which made us glad as well. Thanks to the thoughtful staff, we were able to add another precious family memory. Thank you very much.

Everything was spotless, and we had a very comfortable stay. The food was excellent—especially the sashimi, which was thick and delicious. It even included fugu sashimi, with my favorite skin served on the side, so I was completely satisfied. The bath was also thoroughly cleaned and truly pleasant to use. This time we couldn’t try the nearby Ryokan hot-spring tour, but we’d definitely like to do it next time.