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The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

I booked this place for a relaxing trip with friends because I’d long been curious about the view from the open-air bath. The moment we entered the Room, we were thrilled by how clean and stylish it was—and by the amazing view right in front of us. Dinner was delicious with a great variety of dishes. The sunset from the open-air bath was incredible. Breakfast also offered plenty of options, and the freshly made rice balls were especially tasty. For a hot summer trip, it was perfect to skip sightseeing and simply unwind at this wonderful Hotel and feel refreshed—and we even got a great deal thanks to a time sale. A Hotel I’d definitely love to visit again.

I stayed one night in Kyoto, a city I love, to go hydrangea viewing. I arrived before check-in, but I was able to relax in the lounge overlooking the beautiful garden with a cola and cake. Soon after, I was shown to my room, which I truly appreciated. As I don’t have much stamina, I chose this Hotel so I could rest well while still enjoying the feeling of being on a trip in Kyoto. I made a Reservation for a room with views of Kōmyō-ji Temple’s main gate and the Hotel garden from the window. Including the magic hour at dusk and dawn as well as the nighttime illumination, the scenery was even more wonderful than expected, and it was truly relaxing. It was also adorable to see snails and umbrellas drawn in the Hotel’s stone garden outside the window—so perfect for Japan’s rainy season. In my room there were Gion Tsujiri kabusecha green tea, black tea, and coffee; plus complimentary juice and beer in the refrigerator. Enjoying a slow Hotel stay while watching the beautiful view and changing sky was simply amazing. In particular, there was a chocolate-scented coffee capsule called “Chocolatino” for the espresso machine—I woke up before dawn and felt so happy having my morning coffee while watching sunrise magic hour. The beer also had stylish yuzu and fruity aromas, and drinking it in a bathrobe after bathing tasted exceptionally good. From 15:00 to 18:00, welcome drinks were available in the lounge. There were champagne and white wine—both favorites of mine—and I enjoyed them at leisure. As I’m a light eater traveling solo (and had just eaten cake), pairing drinks with some potatoes was more than enough for me; however, it also felt like you could enjoy a proper dinner there as well—meat dishes, desserts, and more—which seemed great because you can adjust freely depending on your mood. I love baths as well, so I was happy that there were stylish, high-quality bath salts and amenities provided in generous amounts. Twice—at night and again the next morning—I soaked properly in a bathtub where I could fully stretch out and relax. Breakfast overlooking the garden was wonderful too; they kindly arranged seating where I could feel comfortable on my own. After breakfast each day, between attending morning services and taking walks around the garden grounds (and more), it felt incredibly fulfilling. The gardens within this Hotel also had seasonal flowers such as hydrangeas and bellflowers (kikyo). Including nighttime illumination visits too—I took three walks total: evening, night, then morning—and being able to enjoy Kyoto’s seasonal atmosphere without even leaving made me extremely satisfied. It was an amazing trip to Kyoto!

I came here with a friend to relax and unwind in the natural hot spring water. This time we chose a more budget-friendly stay, so we skipped dinner. The Facility has a traditional Japanese design with great atmosphere, and it was truly calming. The hallways are covered with tatami mats, so it felt nice to walk around barefoot. The bath was incredibly relaxing—excellent. I was also able to fully unwind in the lobby. The onsen eggs were delicious, and breakfast was great as well. The Room had beds, so I could relax comfortably. One thing I didn’t expect was how few places there are to eat around the Accommodation. Many restaurants were closed on their regular days off, so finding somewhere for dinner took some effort. Also, when I misplaced something, their courteous support really helped. Every staff member greeted us with a smile and spoke politely—perfect service overall. Highly recommended.

This was my first solo trip to Toyama, and I chose to stay here. To sum it up: absolutely the right choice, and I was completely satisfied with my stay. Although it’s a small Hotel, the service struck a perfect balance—attentive yet not intrusive—and the entire property felt like an art museum, making every walk through the building genuinely exciting. Even during the Obon holiday period, the large public bath was never crowded, and I was able to use it—along with the sauna area (spa)—almost as if it were private, which was wonderful. Dinner is a course meal that takes about two hours, but everything about it—the taste, portion size, and presentation—was outstanding. Breakfast is Japanese-style, and the freshly cooked rice was unbelievably delicious! I wondered if I could eat that much in the morning, but I finished everything on both days of my two-night stay. Both my Room and all common areas were extremely clean. With such a spacious property you might expect to notice dust or spots that need attention here and there, but everything is carefully cleaned and well maintained. There’s also a waterside area that guests don’t enter—perhaps part of the art—and I was truly impressed to see it being cleaned with a net in the morning. The shop inside is unlike what you find at many Hotels; it also sells carefully curated art pieces. When a small child came in holding a toy stick (there are many glass artworks on display), I felt a bit nervous—but at the same time, I sensed kindness in how things are intentionally displayed so anyone can view them up close. There doesn’t seem to be anything like convenience stores within walking distance around this Hotel. Also, since Toyama Station is quite far away, rather than for sightseeing this place feels ideal for someone like me who wants a quiet retreat-style stay at this Hotel. There’s still more I can’t fully put into words here, but I would love to stay again! Thank you very much for taking such great care of me.

Both dinner and breakfast were served in a private dining Room, so we could relax and eat at our own pace. The service timing was perfect, and we were fully satisfied with the quality and generous portions of the meals. We also loved that they featured plenty of locally sourced ingredients. The fireworks were spectacular from the rooftop, and the open-air bath in our Room was excellent.

We stayed here on this trip, and it was a thoroughly satisfying stay in every way. The cuisine, in particular, was outstanding—not only was each dish carefully prepared, but the thoughtfully selected tableware complemented the food beautifully, making it a wonderful experience for both the eyes and the palate. At dinner, we were given detailed explanations of each dish, which helped us enjoy everything even more. The attentive hospitality left a lasting impression. Breakfast exceeded our expectations as well. The rice was truly delicious—both my wife and I ended up having seconds. It was a fantastic breakfast that made for a great start to the day. The Onsen was also excellent; not only the large public bath but even the bath in our Room was more than satisfying. My wife especially loved the in-room bath and said it made her want to soak again and again—she enjoyed it to the fullest throughout our stay. We also enjoyed Kyoritsu Group’s signature late-night soba, which became one of our evening highlights. Above all, what impressed us most was the warm and courteous service from all staff members. We felt comfortable throughout our stay and could sense their genuine hospitality everywhere. This was a wonderful Onsen Accommodation that truly made us want to return. We’re grateful to everyone on staff for helping us spend such precious time here, and we would love to visit again in another season.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

This Hotel was recommended to me by ChatGPT, which understands my preferences and personality, and I was extremely satisfied with the result. Not only were the building and interior design wonderful and stylish, but the staff were also very kind and pleasant. Breakfast was served in such a beautiful space that it took my breath away, and everything was delicious—especially the scones, which were outstanding. As this trip was for my husband’s birthday, we used the anniversary Plan. They prepared non-alcoholic champagne and a very tasty cake, making it a lovely surprise. Neither of us drinks alcohol, but if we had more time, we would have liked to visit the bar as well. Perhaps because it was a weekday in May, there were many foreign visitors both in town and among the guests. Since it rained, being able to borrow the coin laundry facilities and a shoe dryer was incredibly helpful. If I had to mention one thing, it would be helpful if there were guidance on how many minutes are needed for roughly how much laundry. (At 100 yen for 25 minutes, I suspect even one T-shirt might not fully dry...) I initially thought the price was per person but then realized it covered two people as well—which surprised me even more. There’s nowhere else where you can get this level of quality and satisfaction at this price! Thank you for such a wonderful day.

Quiet and reassuring. Impeccably clean. From the stairs to the lobby, every space reflects the owner’s attention to detail. My favorite is the wraparound balcony—spending Kyoto’s magic hour here always leaves me feeling quietly happy.

The building is beautifully maintained, and I was truly moved by its smart design that still feels warm with natural wood. The food was excellent, and we really enjoyed having plenty of both fish and meat. The Hotel staff were always smiling, and it was a pleasure communicating with them. I came for lunch five years ago and had been dreaming of staying here ever since—my wish finally came true. Thank you so much; I’d love to come back again!

My spouse and I stayed for a Multiple Night Stay (2 nights) on the Standard Plan. The Room was spacious and very clean, and we were able to relax in great comfort. The guest room had an indoor bath, but the complimentary 45-minute private open-air bath was truly wonderful. Being able to soak side by side at our own pace was the highlight of our stay, so we hardly used the indoor bath. The open-air bath also had a lovely atmosphere and became a great travel memory. The meals exceeded our expectations. Every dish was delicious, with plenty of variety—we were completely satisfied. It was especially memorable to see my wife, who usually eats lightly, enjoying far more than usual, which shows just how good everything was. Since it was a Multiple Night Stay, we expected similar meals each day, but on the second night we were impressed by a completely different course featuring grilled oysters, fried oysters, and Matsusaka beef sukiyaki. What stayed with us most was the spiny lobster miso soup at breakfast on the second day. Although it was small in size, it used one whole spiny lobster—an indulgent dish that tasted amazing and remains unforgettable. The staff’s thoughtful attention and warm hospitality were also excellent, making our entire stay pleasant from start to finish. Overall, this Accommodation exceeded our expectations in every way. When we visit Toba Aquarium again next time, we would love to stay here again.

It was compact yet clean. This is a Hotel where women can feel safe staying. It’s also close to the station, and there are restaurants nearby at night, making it very convenient. I will use it again.

The staff were very helpful. I would definitely like to stay here again if I have the opportunity.

I made a Reservation to celebrate my girlfriend’s birthday! From check-in, we were welcomed with delicious tea and sweets, and the process was smooth and pleasant. Dinner was excellent—everything from the sashimi to the steamed vegetables was delicious. Since we both love alcohol, the all-you-can-drink selection with so many options was amazing! Breakfast was also healthy and tasty, and it was such a great Accommodation that it made us want to stay one more night. My girlfriend was very happy! Thank you so much.

First, the young woman who escorted us to our Room had beautiful skin, and her professional service was very soothing. The two types of Onsen were great—especially the brown one, which was pleasantly salty and exactly my kind of Onsen. Maybe it was just my imagination, but my skin felt incredibly smooth afterward. This is just my personal opinion, but if the spring source temperature is low, I might soak longer if that small bath were a warm (lukewarm) Onsen. The Room was stylish as well. There were plenty of yukata and towels, so I could use fresh towels whenever I wanted with no stress. The free drinks were also very convenient. We only had breakfast, but the rice was glossy and delicious—I’d like to visit next time with dinner included.

This was my first time staying here for business. It’s close to Nagoya Station, and the Room was clean, tidy, and very comfortable. The complimentary drinks were also great. Breakfast was excellent—I enjoyed so many Nagoya specialties because they were so delicious. The eggs were especially tasty as well. Most impressive of all was the staff’s service. From check-in to check-out, everything was outstanding. I also left something behind and called about it; the person on the phone was cheerful and polite, which truly impressed me. They promptly and carefully sent my lost item back to me, which was a huge help. I would definitely like to stay here again. Thank you very much.

It was a family trip to celebrate our 25th wedding anniversary. The Room was stylish, and the open storage space made it easy to use. The large sofa and TV were very comfortable. The food in the lounge was also delicious. All the staff were kind, and it became a precious memory for us. Thank you very much.

To escape the Tokyo heat, I visited Oku-Nikko again this year. With concerns about bears, I chose this Hotel because both the open-air bath and the guest rooms felt safe and reassuring. It was my first stay in several years, and perhaps due to the renovation, the room, baths, and lounge were all very clean, making for a comfortable Hotel stay. The meals were delicious; if I had to mention one thing, I would have appreciated a Japanese-style option on the second night of my two-night stay. I would definitely like to stay again.

I stay here for about three nights around the same time every year, and the Hotel’s sincere hospitality never changes. They respond quickly even to minor issues, and their courteous service remains a consistent highlight. The well-rounded breakfast is another constant, as is the afternoon drink service—I'm impressed that they maintain such a high level of hospitality. I sometimes read Reviews of other hotels saying, “It wasn’t like this before,” but this Hotel never leaves me with that kind of disappointment. Overall, you can really feel the quality of this Hotel. It has everything that makes me want to choose it again for my next stay in Kobe.