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I used to stay at Mercure quite often overseas, but since I travel less these days, this was my first stay in a while. The location is very convenient—just a short walk from Shimbashi Station and Uchisaiwaicho Subway Station. I believe it was originally an office building, later converted into an annex of a neighboring Hotel, and then rebranded as Mercure. Since the property is scheduled to close soon for renovations, I was grateful to be able to stay at a very reasonable rate. Perhaps because of the location and the brand, most guests were international, and many of the front desk staff were as well (they assisted me in flawless Japanese). With an interior design inspired by a “theater,” the whole place feels even more international. The Room design was also quite bold. There is a couch-like platform near the window where you can lie down and watch trains passing by (Shinkansen, Tokaido Line, Keihin-Tohoku Line, etc.). However, getting up onto it takes some effort, and opinions may differ on how practical it really is. Aside from the décor and these design choices, it felt like a slightly upscale Business Hotel. I’m looking forward to seeing what concept it will adopt after the renovation.

I stayed for a Multiple Night Stay, and the breakfast was delicious. I had a very comfortable stay.

The 24-hour ventilation fan in the unit bath was noisy, but when I turned it off, I was concerned about humidity. (I did not use the bathtub in the unit bath.) In the women’s large public bath, there was a shampoo bar, which was great—I could try shampoos and treatments I’d been curious about!

I usually stay with my family, but this time I tried a solo trip for the first time. I chose this Hotel because the women-only dormitory felt safe, and the value was amazing: unlimited alcohol and soft drinks, a triple gelato, a delicious pasta dinner, plus access to the lounge and baths at the neighboring Suizantei… it was perfect (the sauna at Exclamation Hotel was great too). The next day, I switched breakfast to lunch and enjoyed it at Shokudo Ichi, then finished with an Onsen soak in Koganeyu! What’s more, staying here comes with a Reservation slot for “Morino Hyakunichi Gori,” so I could enjoy it without waiting. This was also my first time hitting the jackpot in the lucky locker lottery—I even received a commemorative Kyujitsuyu mug cup and was truly moved. The Hotel staff were all very kind, so I felt comfortable throughout my stay. A solo trip at Exclamation Hotel might become addictive—I’ll be back!

With the grand opening, both the Hotel and our Room were very clean, and we had a comfortable stay. Breakfast was delicious—especially the chilled onion and chicken shabu-shabu. It would have been even better with yogurt. All of the staff were very kind and prepared connecting Rooms next to each other, which we truly appreciated for our family trip. I highly recommend this Hotel for families. Thank you very much.

The property uses smart check-in and mobile ordering throughout. Staff are of course available, so if you’re unsure about anything, they will assist you and there’s no problem. It felt like unnecessary extras have been eliminated to enhance the quality of meals and other services. The Room with a semi-open-air bath was more than spacious enough. The interior seems to have been renovated, so it didn’t feel particularly old, but the Room is not barrier-free and there were quite a few steps/level changes. The staff were friendly, and overall it was a very satisfying Accommodation. One thing: free coffee was provided in the lobby, but unfortunately it wasn’t drinkable. I used it while waiting to check in, and since that’s an important moment that shapes first impressions of an Accommodation, I wanted to mention it.

The meal, made with plenty of local ingredients, was satisfying in both quality and quantity. It paired very well with the local sake we received as a perk. The Room was flawless, including the open-air bath. The large public bath at the sister property across the road (seaside) was also excellent, but since it was rainy that day, it felt a bit inconvenient to use. The large public bath at SAZANA was also a little small, which was the only disappointment. The service was friendly and attentive, and we were truly able to relax. Thank you very much for taking such good care of us.

We stayed for one night and two days as a family of four. The building does show its age, but it was kept clean. Dinner was incredibly lavish—more than we could finish. The dashi the Hotel highlighted was truly delicious, a comforting taste that helped us unwind while traveling. In the lounge, there were alcoholic drinks, juice, light snacks, and plenty of manga as well; my husband relaxed there after the kids fell asleep. We received heartfelt hospitality—the proprietress came to greet us in person, and an international staff member kindly served our fussy daughter with a smile.

I have stayed at TAOYA several times over the past few years. This was my first time at Kawaji Onsen, and although it was only for one night, I had a wonderful stay—the atmosphere was quiet and the meals were delicious. Some of the staff were from overseas, but everyone was very kind and provided pleasant service. It has become one of the Accommodations I would definitely like to visit again, and I will recommend it to friends. (Just one thing: there is a large stone on the bottom of the open-air bath, and at night it’s hard to see where it is, so I felt it could be a bit dangerous. For that reason, I deducted one star.)

The moment I entered the breakfast venue, I saw Sakurajima and was deeply moved, thinking this was the iconic view of Kagoshima I had always dreamed of. The table layout was excellent, and there was a wide variety of delicious dishes—I was truly impressed. The bath was also great; the carbonated water helped relieve my fatigue. Lastly, the front desk staff were clear in their communication and efficient in their service, which made me feel very comfortable.

The facilities were clean, and the meals were delicious. They had a great selection of thoughtful pet amenities, which we really appreciated. Karaoke was also affordable at 500 yen per person per hour. We’d love to visit again in winter.

This was my first stay at this Hotel. The staff’s attentiveness and thoughtful care were outstanding. The facilities were very clean, and I had a relaxing and enjoyable time. I would gladly stay here again.

This trip was planned as a motorcycle touring trip with an overnight stay. When I arrived at the Accommodation, the front desk staff kindly guided my motorcycle to a covered area and even provided an umbrella, which I really appreciated. The bath wasn’t large, but it was more than satisfactory. Above all, I can highly recommend the meals. Dinner was very satisfying, like a course meal—from meat and sashimi to pudding for dessert. And breakfast? It also offered a variety of delicious items such as grilled fish, and just like dinner I went back for seconds of rice. I’d like to stay here again when visiting the Fukushima area. From the Room I could see Lake Inawashiro; it was quiet around there and I slept very well.

Although I had heard about the baths through Reviews, they were far more wonderful than I ever imagined. I was also very satisfied with the amenities, and the meals were delicious. I was delighted to see thoughtful touches everywhere—such as spare towels in the bath area and plastic bags for wet items. The staff were excellent as well; at breakfast, when I was about to eat an egg, they quickly brought me salt and pepper, and even the housekeeping staff I met on my way out spoke to me kindly. I was truly satisfied until the very end. I will definitely visit again.

Unfortunately, it rained with occasional cloudy skies, so it was a shame we couldn’t enjoy the spacious garden terrace in sunny weather. Going down the stairs without a handrail felt a bit scary because it seemed slippery, but overall we were satisfied.

I stayed here for a friend’s birthday. The food was delicious, and the place was spacious and wonderful! Above all, the Onsen had a great variety, was clean, and helped me feel refreshed! However, it was a bit disappointing to find some hair in the Room and one of the lights wasn’t working. Other than that, I had a really great stay! Thank you very much! Next time I come back, I’d like to stay in a larger Room!

I was able to relax and take it easy. Sitting by the fireplace, I enjoyed the nostalgic scent, sound, and flames of the burning firewood. The free-flow alcohol and drinks were wonderful—I was pleasantly surprised. It was perfect for a quick drink after a bath. The snacks were delicious as well; it felt like you really let the quality of the ingredients speak for itself. The evening buffet also had a handmade feel and was very tasty. Breakfast offered so many options that I couldn’t try everything. If I have the chance, I’d love to stay again.

Stayed for 2 nights. Despite a significant delay in check-in due to transportation issues, the staff provided courteous assistance. It rained during the stay, but umbrellas were available for borrowing. The breakfast and lounge area was excellent. The design was appealing, there were books available, and the daily-changing breakfast buffet offered a good variety of dishes, making it highly satisfactory.

It was a very satisfying one-night stay. The buffet was great, and I was very satisfied with the reasonable rate for the Room. The view was nice, the building is large, and overall it was very good. However, I tried to pay the Hot Spring Tax for two Rooms as instructed (“Welcome drink available free of charge”), but after tapping the tag and hearing the beep, it immediately moved to the payment screen. I then tapped the second Room’s tag and heard another beep, so I paid by card and thought everything was fine—but later found out that the Hot Spring Tax for the second Room had not been completed. Not realizing this was somewhat disappointing. The Room reserved on Yahoo Travel suited me perfectly...

This was my first visit in midsummer, and I felt this is a place best enjoyed during the cherry blossom season in spring or the autumn foliage season. Back to the main point: the food was good, but overall my satisfaction level is 4 out of 5.