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Everything about our stay was satisfying. The Room was spacious enough for four people to sleep comfortably, and the separate bath and toilet made it very comfortable. Breakfast offered a wide variety, and even on a Multiple Night Stay the selection changed little by little, which we really enjoyed. We were especially impressed by the piping-hot rice balls made on the spot—everything we tried was delicious. We’ll look for an affordable rate again and will definitely come back to stay. Thank you for accommodating our request and preparing a top-floor Room; it made our stay even more satisfying.

It has been a while since the head chef moved, but we visited Daichu this time because we thought we could enjoy the chef’s cuisine there. We also wanted to try sea urchin in this season. Until last year, we went to the annex for it, but we assumed it would be the same and chose Daichu instead. (We had visited several times before for the private day-use baths.) We were able to spend a truly enjoyable time, meeting familiar staff as well as new faces. It really felt like coming back again. There is no bath in the Room, but you can use any of the three private baths whenever you like, and we enjoyed delicious sea urchin, great drinks, and obanzai as well—completely satisfied. We were also finally able to see the head chef again. He looked well, which put us at ease as we headed home. We would love to visit again in a different season.

I usually stay as a couple, but this time I stayed alone and have trouble with my legs. I was a little anxious, but thanks to your thoughtful support I was able to stay comfortably. I am truly grateful. The Grand Hotel is still the most relaxing and my favorite.

This was my third visit. On my previous two stays, I enjoyed sweeping views from the room of Matsushima’s vivid blue sea under a crystal-clear sky. This time, however, it rained throughout my 2-night, 3-day stay, and the sea was veiled in white mist; seeing the forecast the day before left me feeling down. Still, while the view outside the window didn’t meet my hopes, I was able to truly savor my time inside the Hotel instead. Sinking into the slightly hot, silky Onsen, I could feel everyday fatigue quietly melt away to the gentle sound of rain. Above all, the staff’s thoughtful and warm hospitality turned a rainy stay into something genuinely comforting. Please accept my heartfelt thanks. Meals are served buffet-style with live cooking finished right in front of you by the chef. Amidst the sizzling sounds and enticing aromas, it was a special luxury to enjoy each dish at its freshest and most delicious. Thanks to the all-inclusive plan, I could pair wine, beer, shochu, highballs, and sake with each course without worrying about extra charges—an absolutely blissful experience. Regardless of the weather, this Hotel’s high-quality Onsen and dining—along with its staff’s sincere dedication to guests—ensure a deeply satisfying stay. I can wholeheartedly recommend it. I’m already looking forward to returning and seeing what kind of Matsushima awaits next time.

As a car and racing enthusiast, I love the details of this Hotel. The weather wasn’t great this time, but I was glad I could still see Mt. Fuji from my Room. I always choose the “view assigned by the Hotel,” and you can enjoy it no matter which side you get. This time again, we had dinner at Robata Oyama, and it was delicious—we were very satisfied. I also really like the breakfast.

This Hotel is surrounded by lush greenery and has a wonderfully calm atmosphere. Time seemed to pass more slowly, and I was able to relax and unwind, forgetting about everyday life. The staff’s hospitality was exceptional, and their warm welcome left a lasting impression. I would definitely like to stay here again. Hearing healing music coming from within the pool felt truly mystical—it was a first-time experience unlike anything I’ve had before. It perfectly matched the Hotel’s ambiance, and I had a wonderful time.

The pool in the courtyard had two shallow depth options, which were perfect for our 5- and 3-year-old children. They also lent out water guns, and having a swimsuit spin dryer was very helpful. At night, there was a free lottery next to the front desk and a small festival-style game area (paid, around 200 yen), and we felt they had really put thought into it. We were allowed to use our own handheld fireworks (not sold on-site) in the courtyard, and when we brought some, they kindly lent us a bucket filled with water and a lighter. Meals were served in the Room for both breakfast and dinner, with great portions and flavor—our whole family was very satisfied. The baths operated on a rotating schedule: the women’s bath was on the 4th floor at night and on the 3rd floor in the morning. The 4th floor did not have an open-air bath but did have a sauna. It was at a comfortable temperature that children could also use. The 3rd floor did not have a sauna, but it had an open-air bath, which we also enjoyed. The view from our Room was beautiful as well, and we were glad to be able to see the morning sunrise.

We stayed with our 3-year-old and our 2-month-old baby. We chose this Accommodation because the Room has a private open-air bath, and in-room dining—now quite rare—meant we could relax even with small children. About two days before our stay, we received a confirmation call and were grateful for the details about the Shuttle Service pickup location. When we told them our children’s ages, they kindly said, “We’ll make sure your Room is thoroughly cleaned.” The Facility felt a bit dated, but the Room was very clean. Everyone at the Ryokan wore hakama, which looked wonderful. Since we arrived with children, they guided us to our Room first, and being able to complete check-in in the Room was also a big plus. We were welcomed with matcha tea and warabi mochi, which helped us unwind after traveling. With only eight guest Rooms, it was very quiet throughout our stay—comfortable like having a private villa. They had already laid out futons so our child could lie down anytime, and they spoke warmly to our older child by name—thoughtful service that really stood out. Every in-room dining dish was delicious, especially the fish dishes. The private open-air bath attached to the guest Room had a lovely hinoki aroma. It rained on arrival day, but the next morning we enjoyed a bath while looking out at the sea. There is also a reservable open-air bath on the rooftop; after putting the kids to sleep, my spouse and I took turns using it. We even enjoyed stargazing at night—such a special memory. Thanks to all of their thoughtful care, this became an unforgettable family trip. We would love to stay again when we visit Izu. Thank you very much!

This was our second stay, and it was truly a wonderful Hotel, just as impressive as the first time. The staff were all very kind, and we were very satisfied with the service at the pool, including bath towels and water! Our 3-year-old also really liked how clean the Room was. The candy we received when leaving was given to our child, but it turned out to be spicy—so we would have been happier if it had been a sweet candy instead.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

I was able to relax and enjoy a very comfortable stay in the Room. All of the staff were very kind, and both the front desk team and housekeeping greeted me politely whenever we passed in the hallways or elevators. I felt this Hotel was welcoming not only because of the Room, but also because of the warm hospitality.

A well-balanced breakfast gave me the energy to head to work, and the large bath helped me unwind after a long day. Despite the clean Room and convenient location, the price is reasonable. There are no excessive amenities, but all necessary services are well provided, making my business trip comfortable. They also handled taxi arrangements with great care, and I felt it was a Hotel where I could stay with peace of mind. I was also satisfied with the user-friendly in-Room features such as a TV that shows how crowded the dining area and large public bath are, as well as an air purifier.

This was our first stay on the Club Floor in two years, and thanks to your courteous and pleasant service from check-in onward, we had a very comfortable time. Maybe it’s Okinawa, maybe it’s The Terrace Hotels—either way, the juice in this lounge always tastes especially delicious. We also visited the newly introduced nightcap service, and it was wonderful to relax after dinner with coffee at Maroad. There were piano performances on both nights; each pianist arranged familiar tunes from Studio Ghibli and Disney that anyone can enjoy, and my wife and I had fun listening while guessing the song titles. A lounge staff member who assisted us two years ago even remembered us—just as my wife and I had hoped—and we truly enjoyed chatting together. This time we also used the gym and La Sima for the first time, and my wife was delighted, saying, “This was our most enjoyable stay at The Naha Terrace ever!” Thank you again to all of your staff. We look forward to seeing you again next year.

The bath was a natural Onsen, and it felt wonderful! However, the shower pressure was very weak, which was disappointing. The building is fully covered with tatami mats, which was great and dog-friendly. Overall, it feels a bit old, with steep stairs and a small toilet... But it was well cleaned and acceptable. The meals were served in the Room, so we could relax even with our dog. Everything was very luxurious and delicious!

We chose this Hotel after reading Reviews and checking the price. All of the staff were kind, and the check-in explanation was very easy to understand. The Room was spacious, clean, quiet, and comfortable for a relaxing stay. We were very satisfied because we could enjoy both Taiko no Yu and the Hotel’s Onsen! After getting tired from walking up the hill before arriving at the Hotel, the cold welcome drink was perfect! Our whole family was happy with our stay. Thank you!

We avoid peak seasons and, every year in late August after the Obon holidays, my spouse and I visit a nearby Onsen to relax. We have stayed at this Accommodation once before, and the views from both the Room and the baths were excellent, and we were very satisfied with both breakfast and dinner. Dinner in particular was an abundant spread—crab, abalone, lobster, beef steak, simmered nodoguro (blackthroat seaperch), and sashimi including fatty tuna—so many dishes that we couldn’t finish them all.

The building is a bit old, but the service, meals, and Onsen were all excellent. The staff’s warm hospitality made our stay truly wonderful. Thank you very much.

Thank you for always taking such great care of us! This is our fifth stay! We love Sankyu’s sushi for dinner, and the Room is spacious and clean. Breakfast is delicious, the price is reasonable, and we’re completely satisfied! We’ll definitely be back again! We’ve also recommended it to everyone at our company!

The Onsen water quality is excellent, and you stay pleasantly warm long after your bath. The meals, including Yonezawa beef, were all delicious and very filling. The staff were kind and welcoming, making for a truly relaxing stay. I would love to stay here again when visiting Yonezawa.

The service, rooms, and meals—everything about this Hotel was wonderful. The lounge was even more comfortable than expected, and I would love to stay again. All the food was delicious, but the only disappointment was the okonomiyaki. There was also a great variety of drinks, including plenty of alcoholic options. I couldn’t make it during afternoon tea due to other plans, so I’d definitely like to try it next time.