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Although I checked in late, the staff assisted me courteously. It was my first stay at a Route Inn Hotel, and it was a good experience—the Business Hotel breakfast was delicious.

The parking lot is spacious, so there's no need to worry about parking even if you check in late. The Room and Facility were excellent, allowing for a comfortable stay. I would love to use this place again if I have the chance.

This was my first time using Booking. I made a last-minute request to have champagne set up in the Room so I could enjoy it with someone special, and I truly appreciate your kind support. The Room was spacious, and both the bed and sofa had a comfortable firmness and cushioning, which helped me relax. Next time, I look forward to staying on a clear day and seeing Mt. Fuji.

I stayed here for the first time, mainly as a stopover. With the discount on IKYU.com, it was an excellent value. The Facility is luxurious throughout, and the staff were outstanding. Before my stay, I was a bit concerned about access since it’s slightly far from the subway station, but it’s only a few minutes on foot to Hisaya-odori and you can enter the underground shopping area, so it didn’t feel inconvenient. For dining, I used Nadaman in the Hotel with my dinner companion’s arrangements and ordered à la carte; the service was attentive and the food was delicious. It was such a comfortable stay that I regret not choosing this Hotel sooner.

The staff were wonderful, with thoughtful attention to detail, prompt service, and courteous hospitality. Thanks to the smooth check-in, I was able to stay comfortable throughout my visit. The location and Facility were also excellent. I would love to stay again.

This was my second stay, following last year. The lobby, Room, and large public bath are clean, spacious, and comfortable. The large public bath is excellent. The Onsen leaves your skin feeling smooth, and I especially liked the open-air bath with a very hot option. Breakfast featured many Chichibu specialties and was healthy, so I could eat plenty without feeling heavy—while still offering hearty options for those who want a more filling meal. I’d love to stay here again when I visit Chichibu.

I stayed in a Room at Hakubaittei. The building is old, and the in-room toilet, sink, and bath felt dated, but everything was well cleaned and felt hygienic. The light switches were unresponsive and had a delay before turning on, which was inconvenient. The Onsen baths offer a wide variety and were very satisfying. There are also many open-air baths. The changing area was clean as well. There are several entrances to the baths, but when using the entrance near the front desk, the cold-water dispenser was only located between the changing area and the bathing area. It would have been nice to have a cold-water dispenser with cups near that entrance or in the changing area. There were dispensers near other entrances. The meals weren’t anything special, but everything tasted good. The service was also good. The breakfast buffet had plenty of variety and was delicious, with shabu-shabu, tuna sashimi, and kamameshi even in the morning. I chose this Accommodation for the baths and food, so it was absolutely the right choice! I’d like to stay again.

It’s closer than staying in the city center, and if you Reserve early, the price feels reasonable. This was my second stay, and I booked a Multiple Night Stay with breakfast included. There is a Jonathan’s on-site. The staff are very friendly, with great greetings and service. I recommend the breakfast plan. I will Reserve again next time.

We stayed in a Japanese-Western style room with an open-air bath. The Facility was clean and relaxing, and we were able to unwind at our own pace. We truly appreciate how kindly and thoughtfully you accommodated our requests, such as a surprise cake and extra bath towels. Breakfast was delicious too!

Thank you very much for your hospitality. This was our first stay, and we used it as our Accommodation in Namba after the Yoshimoto Shinkigeki show. [Room & Amenities] This time, we stayed in the “Swiss Executive Room King.” The amenities were standard, but the view from the Room was amazing—perhaps because it was on the 32nd floor. Since the Hotel is built above the Nankai Railway terminal, it’s a dream for train lovers. [Staff & Service] The front desk staff were excellent. Hotel parking is a bit pricey at JPY 3,300 since it’s in central Namba, but given how convenient the location is, it didn’t bother us. Also, because we stayed in an executive room, we could use the lounge. It was great to grab a bite before Yoshimoto Shinkigeki. [Onsen / Bath] The bathroom in the Room had a shower-over-bathtub setup. Since it’s an older property, I suppose that’s to be expected—nothing special, just standard. [Facility & Equipment] The Facility does feel dated in places, but as you’d expect from a Swiss Hotel, the clock near the entrance left a strong impression. The next morning (as part of Takashimaya), browsing watches at WatchMaison was also irresistible for watch lovers. We also used the pool—the glass ceiling made it feel wonderfully open and refreshing. [Dining] Dinner was difficult because Yoshimoto Shinkigeki ended around 10:30 p.m., and most nearby restaurants were already closed. Since our family doesn’t drink alcohol, we struggled to find somewhere to eat. However, venues on the 36th floor of the Hotel were open late. We had dinner at Table36—the view was spectacular and everything tasted great. Our daughter loved the view so much that instead of having breakfast on the 33rd floor breakfast venue, we chose to dine on the 36th floor as well. Breakfast there was also excellent. [Overall Satisfaction] Overall, we were very satisfied. We plan to stay here again when sightseeing in Namba. Highly recommended!

The Room felt smaller compared to other Route Inn twin rooms. With two adults and suitcases, there was no space to open them comfortably. Other Facilities and services were as usual, comfortable and satisfactory. I would like to stay again.

With prices rising everywhere, we made a Reservation after seeing an unbelievably reasonable rate. Our group stayed for two nights on August 11 and 12. From the manager to the front desk and dining staff, everyone’s service was outstanding. When we called before our stay, they listened carefully and responded kindly. On the day of arrival, our match ended earlier than expected and we requested an early check-in; they graciously offered us a meeting room to use until housekeeping was finished. They also provided ice the next day, and accommodated our requests with genuine warmth—we truly appreciate it. As a group, we may have caused some inconvenience to other guests, but we sincerely hope to stay here again when we visit this area. Thank you very much! The Room may feel slightly small, but it has everything you need, including a refrigerator. A convenience store is less than a minute away.

I had another truly comfortable stay. The Room was thoroughly cleaned, with fresh, spotless linens, and a wonderful view. I ordered Room service for dinner and tried the Japanese breakfast for the first time. The timing of the service and the taste were both excellent. Above all, the food was delicious. The hospitality was also outstanding, and I was able to relax until the 1:00 PM checkout time. Thank you very much. I will definitely visit again.

This was my first time staying at Storyline, and I was extremely satisfied—the place was very clean and the location was great! I usually stay at large Hotels, so I was a little worried about the Facilities, but after staying here I had no issues at all. When making my Reservation, I shared my Room preferences, and you prepared a Room that perfectly matched my request—I was truly delighted!! Both the building and the Room were carefully cleaned and felt very fresh and spotless. Breakfast wasn’t the typical buffet style; instead, we could put whatever food and drinks we wanted into a basket and eat anywhere in the Hotel. It was my first time experiencing that, and it was so much fun! My once-a-year reward trip turned into something really special!! I’d love to stay again next year! Thank you so much!!

This was my third stay. I usually book a single, but this was my first time staying in a twin Room, and it also had a spacious unit bath with no cramped feeling. However, the jinbei is made of the same fabric year-round, so it felt hot.

This is the perfect spa for couples and families. We will definitely come again.

A reliably solid Route Inn.\nWith a spacious public bath, I often stay here when traveling. No complaints except that the bath was a bit hot.

It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

We stayed during the Obon holidays on a breakfast-only plan. The building is a bit old, but the Room had been renovated and was very clean, with stylish interiors and a great view—truly wonderful. The baths were also clean; they operate on an alternating schedule for men and women, and we were especially impressed by the panoramic bath on the 6th floor with its amazing views. Breakfast was very luxurious and satisfying, featuring simmered splendid alfonsino (kinmedai), horse mackerel namero, ara-jiru fish soup, plus a buffet. We would like to come again.

This was my second stay. I use this Hotel when I visit Hiroshima city. My home is close enough for a day trip, so I could go back, but I liked staying overnight, enjoying the area around the Hotel the next day, and then heading home early. The welcome lounge is casual and convenient. Dinner was affordable and delicious. Breakfast was very filling, which felt a bit heavy for me at my age. The Room is spacious, though the bathroom is a little small—but still perfectly fine. It’s an easy place to stay, so I’ll use it again.