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We made a Reservation at this Hotel because my husband had stayed here before and really loved the Onsen. It was our first time back in Arima Onsen in a while, and since it was also his first time trying the meals—and the restaurant had just been renovated—we decided to book. We were also able to reserve a Room where we could enjoy a Silver Onsen bath. The renovated restaurant was beautiful, and dinner was an Italian buffet, with Japanese dishes available as well, so we enjoyed a great variety. Breakfast was also a buffet in the same restaurant, but with different items from dinner, and we ate plenty of delicious food. Both dinner and breakfast offered paper cups for takeout, which made us happy since the Room only had sencha tea bags. The Onsen was very relaxing, and I could see why my husband likes it so much. The Silver Onsen bath in our Room was a view-bath style that you fill yourself, and it was wonderful to soak at our own pace. The view from the lobby was lovely too—it was a stay where we could unwind and enjoy great meals. Thank you very much.

Although we stayed on a discounted Plan due to minor issues, the Room was spacious and very comfortable. It almost felt too large for two people. When we asked in advance for dinner recommendations, many places were closed after the holiday, so the staff kindly checked which restaurants were open and even called us back. At check-in, they also carefully explained how to get there. We were truly surprised and moved by such warm hospitality. The izakaya they recommended gave us a wonderful evening—delicious food from the kind owner and friendly regulars made it unforgettable. Thank you for your excellent service. We will definitely stay again!

The location is excellent. The Onsen exceeded expectations and could be featured more prominently. The staff’s kimono dressing is flawless. As expected of a long-established Ryokan, the proprietress’s training and guidance are clearly reflected throughout.

The Facility is not new, but it is well cleaned and I am satisfied. It’s not a complaint, but the dinner portions were too large... Personally, if you are using locally sourced ingredients, I feel you should promote that more actively.

In conclusion, the value for the price was outstanding. The Room was clean and spacious, and we also appreciated the table and chairs on the balcony. We were amazed by the Onsen water quality. We never expected such a strong sulfur scent from an Onsen in this area! The private open-air bath in the Room had a ceramic tub, and it was wonderful to soak comfortably with our legs stretched out. It was so good that we used it many times! We felt the upper slat of the privacy screen could be removed without any issue. It would make a big difference in how open it feels. The food also surprised us. Since we chose a standard Plan, we honestly didn’t expect that much, but there were many local ingredients and thoughtful touches—and above all, everything was seasoned beautifully and tasted excellent. We felt the head chef must be truly exceptional. We’re very interested in the chef’s choice course! All of the staff were kind as well. It was so great that we went ahead and made another Reservation for one month later.

We stayed in the dome during midsummer in the Kanto region in July. The temperature was about 5–6°C cooler, and the dome was fully equipped with air conditioning, so we were able to stay very comfortably. We could also watch app videos on the projector, and some Plans allow pets. It was amazing.

Everything was perfect. Thank you very much. I will use your service again.

The Hotel staff were very kind and attentive. The meals were delicious and served in generous portions. We were extremely satisfied with our stay at this Hotel!

What I liked 1. The complimentary drinks on arrival—draft beer was excellent. The oden was also great. You don’t find this at other places. 2. The shampoo bar in the Onsen area—this was a favorite and not something other places offer. 3. It was great that the games were free of charge. 4. We enjoyed table tennis, and we really appreciated that it was free of charge. Request for improvement Since we stayed in Aoi-kan, I understand that the building is older, but I did notice an odor in the corridors and in our Room. My daughter also said the corridor smell made it feel a bit spooky, which was disappointing. These days, scent is important—for example, Lexus dealerships have a very pleasant fragrance inside—so I would appreciate it if you could install a fragrance diffuser or similar device in the corridors. That said, thank you very much for a satisfying stay.

The women’s bath was on the smaller side, but the location was excellent, with a large supermarket next door and a convenience store diagonally across the street. If you adjust your bathing time slightly, you can enjoy it almost privately, which was great. I had business in Tsuruoka City, and the travel distance wasn’t an issue; the staff were also very helpful, so I had a comfortable two-night stay.

The exclusive all-you-can-drink lounge for Stays guests and the service allowing you to take desserts and drinks to your Room after dinner were much appreciated. Dinner was well thought out, with a perfect balance between the course and semi-buffet, and the tuna sushi was delicious, leading me to have seconds multiple times. The effort put into various services throughout the Facility was evident, making the experience very pleasant. The Onsen was not too hot, just right for me, allowing me to enjoy long soaks multiple times.

We stayed for one night as a family. Both dinner and the breakfast buffet were very delicious. The Facility felt a bit dated in places, but the Room was well cleaned, and overall we were satisfied. After arriving by car, the Hotel provided a free Shuttle Service to the Onsen town area, which was very helpful and allowed us to enjoy a relaxing walk around. One disappointing point was that when we used the pool, I had confirmed by phone in advance that there would be an air pump, but it was quite old and looked like it had been repaired with duct tape. It ended up leaking air and couldn’t be used, so we inflated our float normally by mouth. The changing room also felt old, and it was disappointing that the floor was soaking wet. Afterward, a female staff member kindly put our swimsuits through the spin dryer for us, which we really appreciated. All of the female staff at reception and at the pool were very kind, making this a wonderful Hotel where we would like to stay again.

We stayed here during Golden Week. First, we checked in at the front desk, and the male staff member’s guidance was very unhurried, polite, and easy to understand. His kind smile also left a great impression. Right after check-in, what caught our eye was a mountain of sweets, ice cream, and even an automatic pancake maker. My spouse and I both love alcohol, so we headed straight for the drinks corner without even looking at the snacks! They had a full selection including beer, champagne, wine, and shochu, and we enjoyed them along with homemade cream cheese. Dinner also included shabu-shabu and crab. The crab was small but sweet, and the shabu-shabu came with both beef and pork—both were delicious. The ponzu sauce was especially tasty (is it homemade?). We were told we could bring drinks back to our Room after dinner as well, so after bathing we brought some along and enjoyed them. They also lend out games, so we borrowed a nostalgic Famicom and had a lot of fun in our Room. This Accommodation was perfect for us as a couple—we truly enjoyed our stay. We would definitely like to visit again.

We stayed here with my daughter’s family. The Onsen, the meals, and the service were all excellent. In particular, the staff’s kindness made us feel very at ease. The food was delicious and very generous in portion size—I ended up eating too much. It made for a wonderful Golden Week holiday. Thank you very much. Yubara Onsen is the best.

The food—especially the special kaiseki course—was excellent. The staff were very attentive, and the timing of each dish being served was perfect. The sunset was also beautiful. I’d love to visit again. Thank you very much.\n(However, there was only one elevator, which was a bit inconvenient.)

We stayed here for a family trip. Since it was close to Toshogu Shrine, sightseeing was very smooth. The hospitality and service were excellent, and the bath was great, though it looked a little different from the photos on the website. The view wasn’t quite as scenic as in the photos, but we were still very satisfied. They also let us leave our car after check-out, so we were able to visit Toshogu Shrine during that time—something you can only do at a nearby Hotel.

I stayed here the night before my trip to Kamikochi. I arrived a little early, but the staff kindly accommodated me and let me into my Room ahead of time. Thank you very much.

This is my favorite Accommodation, and I have stayed here several times. Because it’s a detached log cabin, you can relax in nature without worrying about others. Outside the windows is lush greenery, and taking a bath while listening to birdsong is truly soothing. The meals are delicious every time, and all the staff are kind—an Accommodation where you feel right at home. With Shuttle Service available, it’s easy to get there even by train, and it’s an Accommodation I want to visit again and again. I’ll be back in a different season. Thank you very much.

Baths and meals at Hanamaru. Sorry for traveling solo, but I’d love to visit again and again. I was truly able to relax. Thank you very much.

We stayed here while sightseeing in Azumino City and Nagano City. A few years ago we stayed at a different Hotel, but this Hotel is far better. The property was very clean and well maintained. The staff also made a great impression on us. Even my wife, who is usually quite critical, seemed very satisfied. We would like to stay at this Hotel again.