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We were completely satisfied with both the Room and the meals. The meal for our dog was also a feast, making this a truly happy trip. We would definitely love to stay again.

The meals were delicious! Both the meat and vegetables were cooked really well, and it was great that everyone could eat until they were satisfied. The Onsen town itself felt a bit quiet and there wasn’t much to walk around and explore, but the Hotel was clean and had a nice atmosphere. We also enjoyed both baths, including at Yunogo Grand Hotel. The Room was spacious enough even for three people.

For the first time in five years, I came by myself this time. At home, I’m always thinking about what I have to do and rarely get a chance to truly relax, but the time I spent at your auberge made me want to pick up books that caught my interest and listen to music I don’t usually hear. It felt wonderfully refreshing—like stepping out of everyday life. The food, of course, was more than satisfying and truly worthy of being called an auberge. Thank you very much!

I stay here several times a year and keep coming back—the natural aroma scents and carefully selected ingredients soothe me every time. The new summer welcome drink, which wasn’t available before, looked refreshing and was gentle on the body. Since it was a Multiple Night Stay, I was able to try all three syrups. Mint when I want to feel refreshed, cinnamon when my stomach feels tired, and red shiso when I feel like I might lose to the summer heat—each cup was truly comforting. I hope this becomes a regular offering from now on. The spiced chai at breakfast also felt uniquely special and was delicious.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

This was our second stay, and it was truly a wonderful Hotel, just as impressive as the first time. The staff were all very kind, and we were very satisfied with the service at the pool, including bath towels and water! Our 3-year-old also really liked how clean the Room was. The candy we received when leaving was given to our child, but it turned out to be spicy—so we would have been happier if it had been a sweet candy instead.

The architecture, service, and dining were all exceptional—an experience that went beyond anything I had imagined from a Hotel stay. Although the building is historic, it is clearly cared for with great attention, making for a very comfortable stay. This time we stayed in a suite in the annex, and the view of the main building from the window was beautifully framed; if you love architecture, I highly recommend viewing the main building from the annex. The food was also delicious, and it was a truly wonderful stay. Thank you very much.

Although it is a little away from the city center, Mitaka Station is the nearest station and it offers convenient access from Shinjuku. The Room meets Richmond’s reliable standards and is comfortable. Breakfast at Sizzler is also highly recommended.

I was impressed by the unchanged atmosphere and the meals. I would like to stay here again.

Our family of four stayed on the concierge floor, split between two Rooms. The location was extremely convenient, right above the station. The Rooms were spotless and very comfortable, with wonderful views, and we also felt at ease thanks to the warm hospitality of all the staff. We also enjoyed the lounge services. I would recommend this Accommodation to friends and would love to stay again.

We stayed here after enjoying a rainy day at DisneySea. Our shoes and socks got soaked, but the shoe dryer in the Room was a huge help! They dried quickly, and we were able to head home the next day feeling comfortable in dry shoes. The Room was spacious, clean, and very comfortable. The water dispensers on each floor were also convenient. It was great to have a Lawson on-site so we could buy a late-night snack. We’d love to stay here again when we visit Disney. Thank you for the Shuttle Service as well.

My mother and I stayed for one night, and we were truly impressed by the Hotel staff’s courteous service from check-in to check-out. The Room was clean and comfortable, so we could relax, and the breakfast buffet offered many unique dishes—all of them were delicious. This is a Hotel we would love to stay at again if we have the chance. Thank you very much.

It’s a little away from Hankyu Umeda Station, but not far enough to be a concern. There are many restaurants nearby, making it a convenient location. The Hotel staff are polite and welcoming, and they see you off pleasantly as well. You can also enjoy the “Miracle Breakfast” at a relaxed pace. This is a Hotel I’d like to stay at again.

With Hotel rates rising lately, I hadn’t had many chances to stay, but with my birthday coming up, I visited again for the first time in a while. These days, many Hotels seem busy with inbound travelers, and it’s often hard to receive Diamond member benefits. Here, even though the Hotel was nearly full, they still provided them, which made me very happy. The Room was just as before—very clean, with large windows and a great view. It felt like a unit in a luxury apartment building, and I was able to truly relax. The service was excellent and made me want to stay for as many nights as possible. I can’t visit often, but I hope to come again soon. Thank you very much.

The moderately American-style Room decor feels thoughtfully different from a typical Business Hotel. It was a new, clean Room. I was surprised that the bath and toilet were clearly separated. (The bathtub and shower felt like something you’d have at home.) The lighting in the Room is well designed, there are plenty of outlets, and it’s highly functional—overall, the hospitality far exceeded expectations for this price. Breakfast was also very satisfying in quality, and the other guests gave an elegant impression. There were a couple of moments when I noticed the soundproofing, but it was quiet at night.

The library was very clean and nice. Breakfast was delicious, but there was only one coffee machine and it took time, so there was always a line—I hope this can be improved. There were no cotton swabs in the amenities, so I had to buy some at a nearby drugstore, but they were available at the front desk. There was no explanation about this, which was disappointing. The Room was quiet and clean, which was great.

It’s been a long time since I felt this kind of excitement. I was truly fulfilled by the meticulous, sophisticated design—much like how I felt when staying at Le Royal Monceau in Paris. The service struck the perfect balance, and the high-quality, distinctive room atmosphere and design made it genuinely relaxing.\nBeyond the guest room, the large rooftop jacuzzi we used at night was wonderful, and the garden beside the first-floor restaurant—with its towering palm tree—was also superb. It’s impressive to see it maintained to this level.\nEven after about 20 years, this standard is remarkable. This is exactly what people mean by a Hotel you’ll want to return to. My sincere thanks to all the staff who must work hard every day to keep everything so well maintained.

This is a very comfortable Hotel to stay at. I was very satisfied with the Facilities, including the cafe hours, the large public bath, and the sauna, and my stay was pleasant. Although I also stay at luxury Hotels, this Hotel—especially thanks to the staff—stood out as truly considerate and welcoming for guests. I also appreciate how you handled an unexpected incident. I would definitely like to stay here again next time.

I stayed here while reuniting with an old friend. As soon as I entered the Room, fireworks at Marine Stadium went off, making it feel like a warm welcome. The check-in and guidance were very courteous, and breakfast the next morning was truly delicious. My friend who traveled from far away was also very happy. I will stay here again. Thank you very much, and congratulations on your 35th anniversary!

There are supermarkets and convenience stores nearby, but the area is not crowded and there is no noise. It feels like it is located in a pleasant, livable town. The Room was clean and very comfortable, and I wanted to stay again right away. I left something behind in the Room and contacted them, and they responded kindly. The staff were all wonderful.