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I have stayed at many so-called top-tier Hotels, but this was the best experience I have ever had. As others have said, the hospitality was truly exceptional—going above and beyond what I could have imagined. Breakfast at Gion Kawakami was also an outstanding experience. I would love to visit again in a different season.

This was my second stay. I had such a wonderful time last time that I came again with my mother, who loves art. She was delighted by the tower’s distinctive steel framework running through the Room and the many artworks throughout the Hotel. Thank you to all the staff for kindly answering her many questions. In the evening, guests only can take an elevator through a hidden door up to the observation deck. The special touch made my heart race with excitement. Spending time looking out over the quiet city at night felt truly luxurious, and I was able to give my mother a moment that’s unique to a Hotel stay. Breakfast offered a wide variety of dishes made with local ingredients, and both my mother and I were very satisfied. Afterward, we were even served special petit fours, and we thoroughly enjoyed tea time as well. This time, it was a one-night, two-day mini trip with no other purpose than staying at this Hotel while taking our time strolling around Sakae. Thank you for such a comfortable stay. We truly appreciate everyone’s thoughtful hospitality. We’ll be back again.

The Room was spotless and had everything we needed, and all drinks in the fridge—including alcohol—were complimentary. I was also surprised that snacks like chips were free. In addition, the lounge offers complimentary beverages such as coffee and tea at any time. The gym was com

My friend and I stayed for one night and two days. That morning, we joined a river kayaking tour, and since there were no changing facilities near the river, I asked if it would be okay to arrive still wearing our wet wetsuits. They kindly agreed, which I truly appreciated. We were dropped off by the tour staff, and the moment we arrived, the breathtaking view of a beautiful infinity pool under a clear blue sky spread out before us—I couldn’t help but shout, “Wow, amazing!” We were shown to seats by the poolside, and even before checking in my friend said, “Wow… I should’ve brought my laptop. Next time we have to bring our laptops and stay longer for a workcation.” We were then shown to our Room. When I tried to open my suitcase, it wouldn’t open—an unexpected mishap—but after speaking with the butler right away they prepared an adorable tracksuit that could be worn over swimwear and arranged a rental car for us. Thanks to that, we were able to get it opened at a local gas station we had found in advance. For dinner, they prepared a handmade welcome plate inspired by the kayaking experience and the sea turtle nesting observation tour we had done—it was moving from the moment we sat down. Every dish was something new to us and absolutely delicious; in particular, I loved the peach sorbet served by the pastry chef. We got so caught up in eating and chatting that we stayed late, yet the chef still came out with a smile to see us off all the way until we boarded the golf cart back to our Room. The next morning we joined a kokedama (moss ball) workshop and enjoyed making one while learning all kinds of things about plants. I’ve forgotten the plant’s name now, but when I mentioned that I like tea, they also wrapped large leaves that can be enjoyed as tea together with my kokedama. We were probably the noisiest guests during our stay as just two people, yet everyone treated us with kindness until the very end—I’m nothing but grateful. Next time, I plan to bring my laptop and come back for a longer workcation stay.

Thank you very much for a wonderful stay. We were satisfied with everything—the service, the Room, the bath, and the meals. The meals were so delicious that my mother, who usually has no appetite at all, finished everything. We truly hope to visit again. Thank you very much.

This was a Hotel I definitely want to stay at again! Not only were the amenities and play area great, but the private family bath was surprisingly easy to use when we wanted, and we were able to relax and enjoy a bath together as a family. Free laundry and drying were also available, which was a huge help—especially with our 2-year-old, when we ran out of spare clothes and started to panic. Meals were buffet-style, so we ended up eating quite a lot and couldn’t make it for late-night snacks, which was a shame—but next time I’ll plan better (haha). Just one thing: the kids’ meals didn’t change much between breakfast and dinner, so our child got a bit bored. It would have been nice to have a little more variety.

Since dinner isn’t included, there is a shuttle bus to and from the Kanazawa Station area, which makes it easy to go out to eat. Even though it’s one Room, the bath and toilet are in the middle, so it feels like the space is divided, which I liked. The breakfast buffet has a wide variety of options; the Kanazawa curry is delicious, and there are plenty of side dishes too—it's a luxurious breakfast that I really enjoyed. As soon as you enter the Hotel entrance, it smells wonderful, which I loved. I will definitely stay here again when I visit Kanazawa.

I decided to stay because the Reviews were so positive, though honestly I wasn’t expecting that much. However, the Onsen, meals, and service were truly outstanding. The ceramic bath and private baths could be used as many times as you like with no additional charge, and the staff made me feel comfortable leaving everything in their hands. I highly recommend the ceramic bath. The large public bath also had a great view and an open, relaxing atmosphere, and the sauna was spacious as well. Of course, the bath in the Room was also excellent—you can adjust the temperature. Above all, every meal was exceptional! Both the French cuisine and Japanese cuisine may have been my best ever. It was a moving experience that delighted all five senses. The service—and conversations—from each chef and all of the staff were truly wonderful! I would definitely love to return again. Thank you very much.

Additionally, even the gym staff provided thoughtful support, showcasing exceptional hospitality throughout our stay. I’m already looking forward to visiting again next year! This time my husband couldn’t join us due to other commitments; I’ll plan carefully so he can come along

From check-in to departure, it was a truly relaxing stay. Not only could I get away from the usual hustle and bustle, but I was also able to unwind in a space where I could feel nature in a different way than usual. The Hotel credit was included, so I enjoyed drinks at the bar as well. It was a wonderful time with excellent service and great drinks. I would love to stay again.

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

The lobby and front desk staff always greeted us and were very polite and kind. The complimentary drink service and amenities were excellent. Our Room was on the top floor, with views of Tokyo Skytree and Tokyo Tower in the distance from the window. This is a quiet Hotel where you can relax at ease. The smart TV was also great. Breakfast offered a wide variety, and the omelet was especially delicious. The parking staff were also helpful, making it easy to use the parking facilities. We will come again.

The hotel staff were all very elegant and refined, providing first-class hospitality. In the evening, I enjoyed cocktails at the bar, which had a wonderful atmosphere—I highly recommend visiting. I used the pool first thing in the morning, and it was very clean. Kickboards and

This was our first stay as a couple. The Hotel is attached to a golf course and is a little away from central Nasu, but both my wife and I were completely satisfied. We enjoyed the warm hospitality from everyone at the Hotel, wonderful cuisine, a private hot spring source that warmed us through to the core, and spacious, clean Rooms—everything we could have asked for. At departure, clean wipes were prepared for us, and our car windows ended up sparkling. We sincerely thank all of the staff. It has been a while since we experienced such truly professional hospitality—we were genuinely moved. Thank you very much.

Thank you as always for your kind support. We had another comfortable stay and look forward to staying again in the future.

We stayed for 2 nights as a family of four. Given the high price, our expectations were elevated, but this was the best hotel we’ve ever experienced. It was truly moving. The room, pool, and facilities were exceptional, and every staff member we interacted with was wonderful, ma

We stayed at Portom again this year during Golden Week. The warm hospitality of the staff, delicious cuisine, comfortable and clean rooms, and relaxing Onsen made our stay truly memorable once again. The staff even knew about our visit to Es Con Field and shared in our excite

I am thrilled to have stayed at the hotel I had always dreamed of. As rumored, it is indeed a wonderful space. The welcoming atmosphere of the staff made me feel at ease throughout my stay. This was a special stay with my daughter for a certain occasion, and the staff kindl

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.

m. I also really appreciated having a gym on site. From 6:00 a.m., I was able to run, use the bike, and do weight training. Drinks were provided at both the public bath and the gym, which made everything very comfortable. It was also great to have an observation area where I coul