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This was my first trip to Kumamoto, and I stayed here. What surprised me most was the front desk staff’s customer service—very polite, calm, and attentive without being pushy. It was on par with high-level Hotels in Tokyo—if anything, it felt even warmer and more comfortable. Specifically: the way they greeted us upon arrival, their thoughtfulness, and service tailored to each guest’s situation. (When we arrived in Kumamoto, it was raining heavily and we gave up sightseeing, so we reached the Hotel a bit early. Even then, they immediately brought us towels and helped us with the check-in process.) They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout as well. I truly felt they were professionals. Both the Room and the bath were completely satisfying. I would love to stay here again when I visit Kumamoto. Thank you very much.

This was not just a clean Accommodation, but a place that felt like a “second home,” filled with warmth and thoughtfulness. In every corner of the Room, we could feel the host’s care and affection, and throughout our stay we felt comfortable and genuinely welcomed. The meals were also truly outstanding. Each dish was prepared with great care and sincerity—delicious, and an unforgettable taste. We had a truly wonderful time and are sincerely grateful. We would love to visit again.

I was impressed first by the wonderful view. If I had arrived earlier, I would have liked to relax in the lounge and enjoy it longer. Each dish tasted handmade. Everything was delicious, and since all drinks were free, I could dine slowly and comfortably without worry. I also liked the chef’s call when new dishes were served. The Room was clean, and I could unwind while looking out at the birch trees. Ideally, it would have been nice to have a large public bath, but the in-room bathroom was spacious and spotless, so I could soak in the tub at leisure. This is an Accommodation I’d love to visit again.

The moment we entered the Hotel, it smelled wonderful. Although the Hotel is located in the city, the grounds were quiet. We could see squirrels and woodpeckers visiting the trees in the courtyard, which made our children very happy. Breakfast was great—the salad dressing was especially delicious. The Western-style set came with several kinds of bread, and we appreciated that paper bags were provided so we could take any leftovers with us.

This was my second stay. Last time I had plans and couldn’t use the lounge, but this time it was raining, so I was able to relax there both during the day and at night. The complimentary alcohol service and duck soba were a wonderful touch. Although I hadn’t booked a Plan with breakfast, I wanted to try it and bought a ticket the next morning. There was a wide variety of dishes and everything was delicious—especially the zunda mochi, which truly lived up to its reputation as a Sendai specialty. It was an extremely satisfying breakfast. Everyone at the front desk, in the lounge, and at the breakfast venue was genuinely kind and provided excellent service, making my stay very pleasant. The Room felt clean, there were several types of pillows to choose from, and I personally appreciated having two towels. I would love to stay here again. Thank you for taking such good care of me.

I stayed for two nights and had a very comfortable stay. I had breakfast on the second morning, and I was glad to be able to enjoy Hokkaido specialties such as hokke (Atka mackerel) and ramen. It’s close to the station, has a large public bath, and is reasonably priced, so I would like to stay here again if I have the opportunity.

Even though I arrived late, the front desk staff were kind and made me feel at ease.

The first Hotel in Japan to join Small Luxury Hotels of the World (SLH). The highest level of comfort! They promptly accommodated a sudden Room change and provided wonderfully courteous service. Thank you very much. The same attendant as last time assisted us again, and everyone was delighted with the consistently excellent service. The Hotel’s atmosphere and the staff are always polite and kind—truly outstanding! We will definitely stay again.

Everything was very clean, and the staff were courteous and attentive. The breakfast buffet was delicious, and the view of Lake Shinji from the window was wonderful. The water in the large public bath was slightly silky and left my skin feeling smooth. I did wish there were a few more washing stations. The fragrance placed in the elevator hall smelled amazing and really lifted my mood! I would definitely like to stay here again.

Thank you for taking care of us for three days. As a returning guest, I was once again able to relax thanks to the warm hospitality of the proprietress, the young proprietress, and all the staff. The open-air bath in the guest room was truly soothing. Thank you very much. Once things settle down, I would love to visit again.

We stayed here for my girlfriend’s birthday trip. We made a Reservation with the birthday Plan, and everything—the cake, dinner, Room decorations, and bouquet—was wonderful and made the trip truly special. We would love to stay again when we visit Ehime. Thank you very much.

We stayed in a detached maisonette in the annex. The Room was very clean and stylish, and the amenities and bath were excellent. Having two toilets was very convenient! We also used the pool, but perhaps because it wasn’t very crowded, the changing room and toilets are shared by both men and women, so we felt we needed to be mindful about taking turns. The buffet had a wide variety of dishes and was delicious. Mornings get busy, and since check-out is at 10:00, we wished it could be 11:00 at least for the detached Rooms. Overall, we were very satisfied and would like to stay again.

It was my first time staying here, and it was very convenient thanks to the location near JR Kamata Station and the free Shuttle Service to Haneda Airport. There were no issues, but there were no disposable in-room slippers; instead, there were large rubber slippers, which felt a bit too big for women. The driver on the bus to Haneda Airport provided excellent service. Thank you very much. I would like to stay here again in the future.

A few years ago, I borrowed a pillow and a humidifier, and ever since then they have always been placed in the room for me. I recently visited again after quite some time as Nagoya has become farther away, and they were properly prepared. Thank you very much. I’m not sure when my next visit will be, but whenever I go to Nagoya, I will definitely stay here.

I’ve stayed at several Kuretake Inn Hotels, and the ones with the “Premium” name are consistently comfortable with no real issues. The Kuretake Inn near Fukuroi Station is simple, very clean, and excellent. Breakfast is also plentiful and filling. Highly recommended.

The Onsen had wonderfully pleasant water with a silky, skin-clinging feel.

Ideal for guests who prefer minimal interaction with staff. Checkout is especially easy—just drop the key in the box. The Room was clean and new, and this Hotel clearly puts effort into its pillows. I was surprised that breakfast was available even though it’s a Business Hotel. However, since I went late, there weren’t many items left and nothing was replenished—though that was my own fault.

Three of us (all women) stayed here. The staff’s hospitality was wonderful, and we felt very comfortable throughout our stay. The bath was also clean and lovely. The sound of the waves was soothing and relaxing. Both dinner and breakfast offered a wide variety of dishes, and we enjoyed chatting with the person who served our meals—everything impressed us from start to finish. If we come back to Yuhigaura again, we will definitely stay here again!

Thank you for the kind and helpful service from your staff. Your clear explanations made my stay very comfortable. I will stay again. Thank you very much.

We thoroughly enjoyed everything—the large public bath, the private bath, drinks in the lobby, snacks, dinner, and beverages. The only disappointment was that I dozed off after dinner again this time and couldn’t try the curry. We will stay again. Thank you very much.