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We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

This was our fifth or sixth stay, and once again we had a very comfortable time. What made us especially happy was that the staff member in charge of our Room from our previous visit remembered us. They even remembered that we stayed with my mother-in-law last time, and we were truly touched by their thoughtfulness. As always, the meals were delicious, with seasonal dishes as well—everything met our expectations once again. The premium lounge was also excellent. We used it after the Onsen, and there was a wide variety of soft drinks, so even someone like me who doesn’t drink much alcohol could fully enjoy it. This is a wonderful Ryokan where you can feel warm hospitality no matter how many times you visit. We would love to stay again. Thank you very much.

This was our second stay. Our whole family loved it last time, so we made a Reservation again without hesitation. The dining here is outstanding—although it’s a buffet, everything looked so good that we wanted to try it all, and every dish was delicious. The Room and the baths were also great, and the nighttime fireworks were beautiful and truly impressive. We’d love to stay again!

This Hotel made our stay in Shiretoko even more special. This time, we were kindly upgraded to a better Room, and we were truly moved by the unexpected thoughtfulness. The guest Room was spacious and comfortable, with a calm atmosphere that let us fully enjoy our time away. What left the strongest impression was the large public bath. It was roomy and very clean, and soaking at a relaxed pace was the perfect way to ease away the day’s fatigue. All of the staff were consistently kind, attentive, and professional while maintaining just the right sense of distance, which allowed us to feel at ease throughout our stay. The entire Accommodation had a serene ambiance, and we felt it enriched our time in Shiretoko even more. This is a Hotel we would definitely like to return to when we visit Shiretoko again. Thank you very much for a wonderful stay.

From check-in to check-out, we received very attentive hospitality. The Room, bath, meals, and service were all excellent—an Accommodation we were truly satisfied with. We had such a meaningful stay that we didn’t want to return to reality. Thank you very much.

This is a traditional Onsen Ryokan, but it is very well maintained and spotlessly clean, so we had a very comfortable stay. Both dinner and breakfast were delicious. The male staff member at the dining area was very kind and gave us detailed information about the sightseeing spot we planned to visit the next day, including how to get there, walking time, and parking. We would love to stay here again!!

It had switched to the early-summer menu. Even when I’m worn out from work and forget the sense of the season, staying at Sunset Susami always lets me head home feeling a little more refreshed. The creative dishes made with fresh, seasonal local ingredients are wonderful, and the Onsen—with different temperatures depending on where you bathe—is always excellent. The building is always kept spotless whenever I visit, and even when staff change over, they carefully clean tables after meals. One of this Accommodation’s charms is how strongly you can feel the staff’s sincerity. The special dessert introduced this time—the Inazumi Roll made by a front desk staff member—was truly delicious. The sponge was moist, and it paired perfectly with coffee. (As expected from a former Dojima Roll pastry chef—it really is on another level.) That’s given me yet another reason to stay at Sunset Susami. I love that I can always relax here (lol).

We stayed for one night and two days. After passing Kurokawa Onsen, the Accommodation appeared quietly tucked away. Inside was very clean with an elegant atmosphere. The Room had tatami flooring and a bright, stylish design. It seemed everyone was spending a relaxing time in their Rooms. The open-air bath was spacious, and no matter when we went in, we had it all to ourselves—such a luxurious time. The water quality was excellent, and we were very satisfied. The meals were well balanced and truly delicious. Since it is not in an Onsen town, this Accommodation is recommended for those who want to rest and relax at the Accommodation.

Because the property is operated by a small team, there were a few minor things I noticed, but the meals were delicious and served in just the right portions, and I was able to enjoy the bath to my satisfaction with a Reservation. I’d love to come back in autumn to see the fall foliage.

For the first time in five years, I visited again—this time on my own. At home, I’m always thinking about what I need to do and rarely get a chance to truly relax, but the time I spent at your auberge made me want to pick up books that caught my interest and listen to music I’d never heard before. It felt wonderfully refreshing and out of the ordinary! The food, of course, was more than satisfying—truly worthy of calling yourselves an auberge. Thank you very much!

After the renovation, the Room was very clean and beautiful. The food was delicious, and the upgraded course had generous portions, so we were very satisfied. The rice from Fukui Prefecture is excellent. I usually eat only about half a bowl at breakfast, but I had a second serving. It was new-season rice and truly delicious. The lobby felt a bit warm. I also soaked in the bath for a long time and couldn’t stop sweating, and when heading back to the Room you have to pass through the lobby, which felt a little hot. It was very quiet and relaxing. Thank you for your hospitality.

As always, the hospitality was outstanding. Rather than a scripted approach, each staff member’s personality shines through in their service, which leaves a lasting impression and makes the stay truly comfortable. I always hope to be the kind of guest the team is happy to welcome. This time we also used your affiliated golf course and a restaurant at The Busena Terrace, and it was very reassuring that information was shared seamlessly between them. It was the busy summer holiday season with many families, but since it was just the two of us as a couple, The Atta Terrace felt calm and especially relaxing. On our way home we talked about wanting to stay for about a week next time. We’ll do our best until we can return again.

We stayed in a pet-friendly Room. We have used many Hotels before and expected some odor since dogs stay there, but at this Hotel my wife and daughter, who are sensitive to smells, were happy to say they didn’t notice any at all. Also, when we mentioned that our dog cannot stay alone in the Room, we truly appreciated your thoughtful consideration. Thanks to your kindness, it was a refreshing trip for us.

A delicious seasonal full-course meal, even for solo travelers. A luxurious stay with only one group per day. And it’s reasonably priced. The Onsen was free-flowing and felt wonderful. An 11:00 AM checkout was also a welcome bonus. I regretted not booking a Multiple Night Stay. Thank you very much.

We stayed for one night on a family trip. We chose this Hotel as a base for sightseeing in Hiroshima City and Miyajima, and it was so comfortable that we found ourselves wishing we could spend more time relaxing at the Hotel. What we especially appreciated was the complimentary drink service. Being able to unwind with a drink after returning from sightseeing was truly relaxing and made our trip even more enjoyable. The Onsen was also clean and spacious, and it helped us fully recover from the day’s fatigue. The breakfast buffet exceeded our expectations—not only was there a great variety, but each dish was delicious, and our whole family was very satisfied. Starting the day feeling a bit indulgent is something we’ll remember. All of the staff were kind, warm, and attentive, which made our stay very pleasant. This is a Hotel we would highly recommend not only to those planning to visit Miyajima, but also to anyone who wants to enjoy some downtime at the Hotel as well. We would definitely like to stay here again when we visit Hiroshima next time. (I enjoyed my stay so much that I completely forgot to take photos!)

We stayed here on a trip with a family we know, and it was wonderful as always. We’ve stayed several times, so both my wife and I can relax with peace of mind—this is our favorite hot spring Accommodation. The family staying with us was also very satisfied, making it the perfect vacation. Since one of our group had difficulty walking, we truly appreciate you accommodating our various requests. We’d love to stay again. Thank you always.

This was the most wonderful stay I’ve ever had at any Accommodation, in Japan or abroad. Onsen: Not only is the water quality exceptional, but the temperature is perfect—so soothing you’ll want to soak again and again! Room: Impeccably clean, beautifully styled, and incredibly comfortable in every way. A space that lets you completely forget the noise of everyday life. Dining: Each dish felt like a work of art, with delicate seasoning throughout. We enjoyed local seasonal ingredients at their very best, and every bite was moving. Above all, the staff’s hospitality was outstanding. With a perfectly balanced sense of distance while anticipating even our smallest needs, their thoughtful service truly impressed us. Their warm smiles and kind words were deeply comforting. Without a doubt, this is my best Accommodation ever. I will definitely be back as a treat for myself. Thank you for such a wonderful time.

I had long wanted to visit Akazawa Geihinkan, and this time I was able to stay there with my son and his wife. The Accommodation is wonderful from the outside, but once you step inside, you’re amazed to see platinum used throughout the walls and other details. It was a beautiful space where you can truly feel the care put into every element. The susuki grass in the courtyard was also very memorable, and we were able to relax and enjoy a peaceful time away from everyday life while taking in the seasonal atmosphere. Everything—the Room, the meals, and the overall ambiance—was of course excellent, but what stayed with me most was the warm hospitality of all the staff. My daughter-in-law is pregnant, and they kindly accommodated our requests in advance with great attention to detail. They prepared extra pillows in our Room and thoughtfully adjusted various aspects of the meals as well, which we truly appreciated. In particular, the smile of the staff member who served our meals was wonderful. Their service was both professional and genuinely warm, which made us feel very at ease. The staff member who took photos for us also went beyond what we asked for and discreetly looked out for us so that we could enjoy ourselves even more. That thoughtfulness meant a lot to us. Of course it is an exceptional space with a sense of luxury, but more than that, I felt that it is the attentive and heartfelt hospitality of everyone working there that makes this Accommodation even more special. I’m truly happy that we were able to spend such precious family time at Akazawa Geihinkan. On our way home, my son’s family and I kept saying how much we’d like to come back again. Thank you very much for such a memorable stay. We would love to visit again.

Thank you for upgrading our Room. The moment we stepped inside, we were completely captivated by the quietly glowing hearth and the calming scent of incense. It felt like stepping away from everyday life—exactly what we had been looking for—and our excitement instantly soared. The Room had been renovated while preserving its old-world charm, which made us feel relaxed and at ease. The meals were delightful, with a focus on warmth, aroma, and storytelling. The world really is evolving! The minimal service that gently gave us space was also refined and wonderful. Thank you for such a relaxing stay.

This was an Accommodation I had been interested in for some time. The hot water was pleasantly warm, so I could soak and relax at length. The meals were excellent, and I also ordered grilled sesame tofu as an extra. It was exquisite. Overall, the service was very good, and I would like to visit again.