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The staff’s service was courteous and flawless from our arrival to our departure. The meals were generous, and we ended up eating too much. The bath in the Room was an Onsen where we could relax and soak for as long as we liked, so we didn’t mind the view outside the window. The road noise was a little loud, but it wasn’t noticeable inside the Room. One disappointment was that the bed was a narrow single, and I worried about falling off.

Although it is an older building, it is well cared for and kept very clean. Thank you very much to the proprietress and all the staff. If checkout were at 11:00, we could have had a more relaxed morning... We would love to stay again.

We stayed for one night on a trip to Nagano. The location was so deep in the mountains that at first we wondered if there really was an Accommodation out there, but we were relieved to arrive safely. In addition to the indoor bath, there was also an outdoor hot spring (a “wild” bath), and we used both—they were wonderfully relaxing. The Facility itself seemed old, but it was kept very clean. The meals were just the right amount, and everything was delicious. Since I’m pregnant and avoiding raw fish, the staff kindly offered to switch it—suggesting fried chicken—which was very helpful. Next time, I’d love to try the char sashimi raw. My husband also said it was the first time he’d stayed at an Accommodation where every dish was this good, so we’d like to visit again in a different season and enjoy more of the料理.

I booked Hotel Chinzanso Tokyo, where you can enjoy the sea of clouds, to celebrate my wife’s birthday. What surprised me first was that I had requested a birthday message plate at “Il Teatro,” the Italian restaurant we reserved for dinner, and the Hotel coordinated everything so wonderfully that at check-in they presented my wife with a handwritten birthday message card from the staff. Honestly, I was deeply moved by their hospitality. As an IKYU Diamond member, we received a Room upgrade, and they also kindly suggested switching to a suite (for an additional fee). The upgraded garden-view Room was spacious with an excellent view—we were completely satisfied. The sea of clouds was truly magical; it looked different depending on the time, and no matter how many times we watched it, we never got tired of it. Service at “Il Teatro” was also outstanding, and we had a memorable birthday dinner at a window seat overlooking the garden. The food was delicious, and the recommended Chardonnay was exceptional—exactly my kind of white wine. After that, we went to the bar for cocktails and returned to our Room, but we were having such a great time talking that we ended up missing the final grand sea of clouds show. Talking with my wife about making Hotel Chinzanso Tokyo our annual birthday tradition, we promised each other: “Next year, let’s dine in one of the private rooms used for Hanzawa Naoki filming—and this time we’ll definitely watch the grand nighttime sea of clouds from our Room.” It became a wonderful memory for us. Thank you very much! We will be back!

I have no complaints about the Ryokan. I was surprised to be able to enjoy red snow crab even in summer. The in-Room dining service was also excellent. Just one point: the sweet shrimp at dinner was outstanding, but the Ryokan I stayed at the next day in Amanohashidate was better in terms of the sweetness of its miso (probably just by chance...). I would definitely like to visit in winter.

The open-air bath is surrounded by a grove of trees, offering a relaxing space that instantly lets you escape the everyday. Satisfaction was on a completely different level from any open-air bath I’ve visited before—helped, perhaps, by having it all to myself on a weekday. The meals were delicious, made with local ingredients and naturally seasoned—another highlight. The staff provided pleasant service, making genuine eye contact and attentive conversation. I’d love to visit again.

This was our second stay with children. Last time, we stayed after visiting Disney. Located inside Kasai Rinkai Park, it’s perfect for letting kids play. This Plan included breakfast, and the food was excellent—no surprise given it’s part of the Okura group. Dinner wasn’t included in the Plan, but we used the restaurant and it was delicious as well. The large public bath was clean and spacious. There aren’t many Hotels in Tokyo with such a large bath, so it was very relaxing. The staff were very kind and helpful, especially to our child. They also stored our luggage on both check-in and check-out days, and we could rest in the lobby and reorganize our bags, which was a big help while spending time in the park with our child. Thank you very much.

I sincerely apologize for my late thank-you. This was our second stay. The front desk location had changed since last time, so I was a little confused at first. After we arrived, you upgraded us from Room KOURAI 202 to Room NOMATSU 403, which was an unexpected and wonderful offer, and we were truly delighted. As it’s the most popular among the staff, it was very spacious, with a beautiful view of the garden from both the bath and the Room—an exceptionally comfortable and calming place to spend time. Both dinner and breakfast were delicious, and since there was only one other group besides us, we were able to dine in a relaxed atmosphere as well. We also enjoyed visiting nearby Japanese sweets shops—it was great fun. We were deeply moved by how beautifully you filled in our travel memory book too. Done—we will definitely be back again. Thank you very much for taking such great care of us.

We returned to Koyokaku for the first time in a year. When it comes to Ureshino, Koyokaku is our favorite Accommodation as a couple. This time we stayed in a twin Room with a private indoor Onsen bath, and being able to enjoy the Onsen anytime is truly luxurious. For dinner, we enjoyed grilled Saga beef, colorful salads, and sashimi until we were completely full. After that, we took a relaxing walk together—something we don’t often do in everyday life—and realized again that this special time was possible thanks to this Accommodation. We were able to rest comfortably as well. Breakfast was just as wonderful: Onsen tofu, salad with roast beef, grilled fish, an Onsen egg, and rice porridge with six different toppings—such a luxury, and everything tasted amazing. This trip was another fantastic one. Thank you very much to all the staff for your kind hospitality again. We will definitely visit again.

Obuse, the town of Hokusai and chestnuts, is known for its beautiful streetscape that feels almost like a theme park. We arrived a little early by car, so we visited Gansho-in Temple and Jokoji Temple before heading to Masuichi Kyakuden. The ceiling painting at Gansho-in—Katsushika Hokusai’s “Phoenix Glancing in All Directions”—was truly breathtaking. As soon as we pulled up in front of Masuichi Kyakuden, a staff member came right out and efficiently carried our luggage inside. The highly sought-after “Chestnut Dessert Suzaku,” which is notoriously difficult to secure, will be offered from 9/10 this year. Because guests staying at Masuichi Kyakuden receive priority guaranteed access, it becomes even harder to make an Accommodation Reservation for stays from 9/10 onward. Since our stay was before then, making a Reservation was easy. Stepping inside Masuichi Kyakuden, you’re immediately enveloped by the stately atmosphere of the kura storehouse building. Our Room was on the second floor; we chose the Relax Twin style. Despite being in a kura-style structure, it also has a terrace, with plenty of natural light and an open feel. There are also more traditional, calmer kura-style Rooms available; however, we were told they are designed with high ceilings to avoid any sense of confinement. Designed by architect John Morford, the Room is fully Western-style with extensive use of stainless steel—its glass-and-stainless bath is well worth seeing. Amenities are L’Occitane; the refrigerator includes complimentary drinks; plus coffee and tea—everything you’d expect from a high-end Ryokan-style stay is provided, making the Room very comfortable. For dinner, we walked about three minutes to Obusedo Honten (part of the same Masuichi group). Every dish showcased the head chef’s experience and refined sensibility. The soup course, simmered dishes, and grilled items had a Kyoto kaiseki influence—above all else, the dashi was exceptional. The sashimi was fresh and perfectly seasoned as well. Local ingredients were used throughout for very high satisfaction overall. One note: the first items served—lightly dressed Kurakake beans and Matsumae-zuke—are not part of the course menu itself (just so you know). They’re clearly intended as snacks with alcohol—especially sake brewed by Masuichi Ichimura Sake Brewery within the same group—and both paired beautifully with their sake: firm Kurakake beans soaked in elegant dashi alongside Matsumae-zuke packed with rich seafood umami made each sip even better than before. In autumn Obuse becomes all about chestnuts; while we couldn’t try “Chestnut Dessert Suzaku,” we did get to enjoy “Mont Blanc Suzaku,” a Western-inspired take on Suzaku. It’s available at their affiliated shop “Entotsu.” We nearly gave up due to long lines but learned that overnight guests can make Reservations—so we were able to enjoy it without waiting. If you stay at Masuichi Kyakuden, be sure to indulge in one of their “Suzaku”-style chestnut sweets if you can. Overall it was an outstanding stay—we thoroughly enjoyed Obuse from start to finish.

Because it’s a small Accommodation, you rarely run into other guests, which makes it excellent for privacy. The exterior is very old. The lobby and hallways have a charming, classic feel—like a traditional Ryokan. But the Room has been properly renovated and is clean. The twin Room even had Simmons reclining beds. The only downside was the token shower booth in the Room and the small toilet, but otherwise it felt perfect. The private open-air bath was also fantastic. Even as the summer heat started to ease, the breeze was wonderfully pleasant. Dinner was an abundant spread of seafood and mountain delicacies, and breakfast with dried horse mackerel was especially good. At the end, the proprietress took a couple’s photo for us. A truly wonderful Accommodation—perfect for a short trip to Izu from around Kanto.

My wife and I stayed for two nights over a weekend trip. Unfortunately, it rained, so we couldn’t fully enjoy sightseeing in Kanazawa as planned. However, the time we spent at the Hotel was incredibly comfortable, and thanks to the wonderful lounge and the thoughtful care of all the staff, it turned into a truly satisfying stay. We arrived at the Hotel around noon. Our car was taken care of with valet service, which made it easy for us to head to Omicho Market. We enjoyed rock oysters, Noto beef croquettes, grilled scallop skewers, and more. When we returned to the Hotel around 2:00 p.m., even though it was before check-in time, we were kindly told that our Room was already ready. The Room was spotless and had a calm atmosphere—such a welcome gesture after walking in the rain. What I had been looking forward to most during this stay was the club lounge. We were amazed by how well stocked it was: their famous cakes, sandwiches, a wide selection of drinks, and even Häagen-Dazs ice cream. The evening offerings were also excellent—far beyond what you’d expect from “just a lounge,” and more than enough for us as dinner. We were also excited about breakfast. Although we had to wait a little due to full seating, the food exceeded our expectations. It felt distinctly Kanazawa-like as well, and we were very satisfied. Above all else, what left the strongest impression was the staff’s smiles and hospitality. Throughout our two-night stay, every staff member greeted us with genuine warmth, and their attentive care comforted us again and again. Even when checking out and leaving, there was one last pleasant surprise. When our car was brought to the entrance via valet service, chilled mineral water had been placed in the cup holders. My wife and I were truly touched by such thoughtfulness until the very end. Since we couldn’t do as much sightseeing in Kanazawa due to the rain this time around، our time at this Hotel became an especially memorable part of our trip. When we visit Kanazawa again، we would definitely love to stay here. To all of your staff، thank you very much for an amazing two nights and three days.

First of all, the cleanliness of the Hotel’s Rooms and other Facilities was very, very good. I stayed for three nights and treated myself by taking an Obon holiday at this Hotel. It was an Obon holiday filled with gratitude for the food and all the staff. The Onsen was also wonderful, and I felt genuine care in every detail, including the free ice pops after bathing. Thank you for such a wonderful trip with my dog. I will come again, and I look forward to staying with you then as well.

On my first trip to Hiroshima, I stayed here first. The Room was clean, spacious, stylish, and very comfortable. All the food and drinks were delicious, and the staff were warm and welcoming, which made for a wonderful trip. I would definitely like to stay at this Accommodation again.

Thank you for upgrading our Room. The moment we stepped inside, we were completely captivated by the quietly glowing hearth and the calming scent of incense. It felt like stepping away from everyday life—exactly what we had been looking for—and our excitement instantly soared. The Room had been renovated while preserving its old-world charm, which made us feel relaxed and at ease. The meals were delightful, with a focus on warmth, aroma, and storytelling. The world really is evolving! The minimal service that gently gave us space was also refined and wonderful. Thank you for such a relaxing stay.

Because it’s close to Zao, this was my first stay at this Accommodation. To put it mildly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air bath is excellent as well, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance of attentiveness and distance, and everything was impeccably clean—I truly enjoyed my stay.

From check-in, the staff welcomed us with warm smiles. The building felt inviting, with a thoughtful layout that created soft, gentle sunlight along the guest flow. We also appreciated the all-inclusive plan—especially the homemade-style snacks. The Room was very quiet: we couldn’t hear noise from next door or footsteps in the hallway. The bath could be reserved for private use in time slots, and the meals reflected genuine kindness and consideration for guests. The only thing was that my wife has limited mobility, so we would have appreciated grab bars. We really loved this Accommodation, and it’s easy to see why so many guests return.

The front desk service was courteous, and I appreciated that they promptly called a taxi for the next day. The Room was clean and comfortable. In addition, there is a convenience store attached to the Hotel, which is handy even when it’s windy and rainy. I would like to stay here again.

Thank you very much for taking care of us during our stay. We truly appreciate your accommodating our food allergies. The meals were absolutely delicious. The Ryokan baths, the private bath, and the public hot springs were all wonderful. It was a shame we couldn’t visit all of the public baths, but we’d love to come back and do a full hot spring tour next time! As for amenities, we didn’t have any particular issues, but I happened to forget my makeup remover and thought it would have been helpful if the Ryokan had one available. We’re grateful for the lovely time we had. Thank you very much.

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.