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We stayed in the West Wing with my parents, siblings, nieces and nephews, and our family—6 adults, 3 children, and 2 dogs. Everyone was thrilled, and it became a wonderful travel memory. As we were celebrating a special occasion, we asked for balloon decorations and to purchase fireworks. For meals, we hired a private chef. Inamuragasaki holds many memories for us. With the ocean right in front of us—and no power lines visible from inside—it was truly a special location. Since the kids are still small, they were overjoyed to use the rooftop jacuzzi like a pool instead of going into the sea. The adults could watch them safely and relax while enjoying the ocean view in complete comfort. The food was also excellent—hiring a private chef was absolutely the right choice. We also got to try out karaoke that you’re considering introducing as a service. Our child who loves singing was delighted and held onto the microphone nonstop. At night we enjoyed fireworks and made so many great memories with the kids. Everything was prepared in such a comfortable setting—easy for adults and fun for children. Our surfer family members even went into the ocean twice. It truly was an amazing place. We highly recommend it for family trips. We will definitely be back again. Thank you very much.

It was a wonderful Accommodation, just as rumored. The Onsen on the first floor was especially impressive. The service was very attentive, and since we arrived 30 minutes before our scheduled meal time, they kindly allowed us to delay it. When making the Reservation, I had ordered a birthday cake, and they also prepared a birthday melody played on a music box, a small flower basket, and even celebratory bite-sized sekihan (red bean rice) and sweets—it truly moved me.

It was two days full of surprise and inspiration. I only knew it was a museum Hotel, and to be honest, I came mainly for Briance—but it truly felt like an actual museum. Even while exploring the building, the staff kindly provided detailed explanations, which made it even more enjoyable. Every piece is one of a kind, and through the art tour program we also received in-depth commentary. I understood why so many guests return again and again, and it made me want to explore even more myself. The Room was very comfortable and easy to use, the lounge food was delicious, and even though we had dinner at Briance—the original purpose of our visit—we ended up fully enjoying the bar and lounge as well. The wonderful smiles and thoughtful hospitality from all the staff were outstanding, allowing us to spend a truly relaxing holiday. Thank you very much. Needless to say, we thoroughly enjoyed Briance as well.

I stayed here to celebrate a friend’s birthday. My friend asked me to choose the Accommodation, and I booked Takitei without hesitation. We were extremely satisfied! The Room, baths, meals, and attentive service were all wonderful. Since it was a birthday, we also received such warm hospitality, and my friend was truly delighted. My friend especially loved the jibuni served at dinner. Thanks to you, I was able to spend a wonderful time with friends I hadn’t seen in a while. I’m filled with gratitude. I would love to visit again.

All staff were exceptionally attentive, the Hotel was spotless and dust-free, and the Room air felt fresh. It was a quiet, comfortable space you wouldn’t expect in the city—an outstanding Hotel. Breakfast was also excellent, with an eel rice bowl, chirashi sushi, miso soup, melon, and more—down to details like tsukudani and Toraya sweet bean paste—so we could relax and enjoy it little by little. I’d love to stay again.

This time, I stayed in a Heritage balcony Room. I wondered if it might be too hot this season, but the evening breeze was pleasant, and I was able to relax with drinks from room service. For dinner, I dined at Toh-Ka-Lin, and the next morning I had breakfast at Nouvelle Epoque. Everything—from delicious dining to the gym, spa, and pool—was available within the Hotel, so I could truly unwind and enjoy a genuinely luxurious stay. The entire property was clean and quiet throughout, and the staff’s hospitality struck the perfect balance: not too close or too distant, yet always attentive with thoughtful care. An unexpected issue came up during my stay, but even then the Hotel team responded with kindness and meticulous consideration. It reminded me once again of how exceptional Japanese Hotels are—especially Okura. I would love to visit again.

We stay here mainly for Arashi no Yu, and it’s always one amazing experience after another—thank you again this time. The table tennis & darts Room was a hidden gem, and the kids were thrilled! If I had one request, it would be to have some board games the kids can enjoy (even something like UNO) in the table tennis Room or at the front desk—then children wouldn’t get bored even during a Multiple Night Stay. In any case, thank you as always for another wonderful stay.

I stayed here for the first time in decades, bringing my parents along. The draft beer welcome drink was perfect after arriving in the heat and helped us relax right away. Our Room was spacious, bright, and very comfortable, and the pleasant music playing when we entered made us feel truly welcomed. We were able to enjoy both Onsen baths at a leisurely pace without running into many other guests. The Onsen on the lower floor in particular had excellent water quality, and the ice cream after bathing was delicious. Both dinner and breakfast featured many local ingredients, and everything—vegetables, seafood, and meat—was wonderful. I was especially impressed by the shelled gazami uni (sea urchin), which is hard to find in the Kanto area. Before dinner, we were also shown around the wooden dining building; it was outstanding, and I hope it will be carefully preserved for years to come. After dinner we had drinks at the bar, where the calm atmosphere made it easy to unwind. From check-in to being driven back to the station on departure day, everyone—including the proprietress and all staff—was courteous with just the right sense of distance. It was a truly satisfying stay, and I would love to return.

Due to a change of plans, I made a Reservation the day before. It was a rainy day and I arrived early, but I was able to choose a book from the many available and enjoy reading at a relaxed pace with a cup of coffee in hand. The spacious bath, especially the bubble bath, was very soothing. The meals were so plentiful that I couldn’t finish everything. The sunrise the next morning was beautiful. There were also goats and rabbits, and if it were closer, it’s a place where I’d love to bring my dog for a Multiple Night Stay.

It’s a modern-feeling Facility with well-equipped amenities. The Room is a bit small, but it was clean, and having a private toilet plus two separate sink areas was very convenient. The food was delicious, and the breakfast buffet in particular was excellent. With reasonable rates as well, it’s a Hotel I’d like to stay at again.

Thank you very much for your hospitality the other day. I’m sorry my review is late. At this Accommodation, we were worried about making check-in on time due to unexpected traffic, but they handled it with incredible kindness and flexibility. We told them—though we didn’t know exactly when we would arrive—that we really wanted to have dinner, and they warmly replied, “We’ll be waiting.” In the end, we made it in time and were able to enjoy the meal without delay. It wasn’t an overly luxurious kind of service, but rather thoughtful hospitality that anticipated what guests might need—whether in the Room, the bath, or the meals. There was also live entertainment: a staff member performed a singing-and-guitar set during dinner. We had no idea there would be live music, so it was a wonderful surprise. Both dinner and breakfast were outstanding, featuring seasonal ingredients and local specialties unique to the area. From presentation to flavor, everything was beyond words and truly enjoyable. I only wish we could have checked in earlier so we could have enjoyed more of the Accommodation. We would love to visit again.

Once again, we had a wonderful time and were able to relax. We enjoyed the beautiful night view from the Aqua Lounge, and lunch at Rendez-Vous was also delicious. As always, all of the staff were very kind and friendly, and every time my mother and I say, “That’s the Imperial Hotel.” Ever since we held our wedding here 35 years ago, it has been our favorite Hotel. We will visit again.

This was our first time staying here. We were very satisfied with everything, including the complimentary drinks, well-stocked amenities, the cleanliness of the Room, and all of the meals. The building itself is not new, but it preserves the charm of a traditional Ryokan—such as its Japanese garden—while the interior has been renovated for a comfortable stay. It was a memorable trip. Thank you very much.

We visited with my son’s family. Traveling with our 8-month-old baby, we had some concerns, but even though we made Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many situations, which made our stay truly enjoyable. Thank you very much—it became a wonderful memory. My son’s family also said they would like to come again, and we hope to visit again as well.

I traveled with my 94-year-old mother. I was worried that her limited mobility might make things difficult, but the restroom was designed to be accessible by wheelchair, which was very convenient. The Hatsushima Room was very spacious, and the open-air Onsen bath in the Room had a wonderful location—we enjoyed soaking together many times while looking out at the sea. Listening to birdsong, we were able to relax and enjoy long conversations in the bath. Since meals were served in the Room, my mother didn’t have to move around much, which made it easy for her. Thank you for the celebratory champagne and wine. Everyone on staff was very kind, and we had a wonderful time. This is a great Accommodation that cherishes old things, and the furniture in the Room creates a calm, lovely atmosphere. It has become one of the Accommodations I would like to visit again.

We stayed as a group of five with our daughter and son-in-law and our 5-month-old grandchild. It was our grandchild’s very first trip and their first Onsen experience. As it was a weekday, we were upgraded to the highest-grade Room, which made our stay extremely comfortable with no inconveniences at all. The attendant who looked after us seemed relatively new, but provided courteous service with care in every detail. The private open-air bath was wonderful, and we enjoyed delicious meals. The simmered golden eye snapper in particular had a gentle seasoning and was outstanding. It was also our first time trying the mixed breakfast dish, and it was very tasty. The location is close to Atami Ginza and Sun Beach, making it perfect for strolling around and enjoying local food. Thanks to you, it was a truly satisfying trip in every way. Thank you very much.

Both dinner and breakfast were very delicious, with just the right portions and well-timed service. We enjoyed a comfortable stay.

I made a Reservation because I wanted to stay at Hotel Chinzanso Tokyo again after a long time, and it happened to be my birthday month. Although I hadn’t mentioned anything, the restaurant where I booked lunch added a “Happy Birthday” message on the plate, and at check-out I received a birthday card. The card even included messages from the staff. I felt that this kind of thoughtful attention is exactly what makes Hotel Chinzanso Tokyo so comfortable. Relaxing in a Room with a great view, strolling through the garden to enjoy the sea-of-clouds display, and ending the night with a quiet drink at the bar—this is the perfect Hotel when you want to recharge. I would love to visit again.

It was the first time in a while that I was able to stay at a Hotel that exceeded its price. Everyone at the front desk was friendly, and the shared spaces were clean. The Room is compact but well cleaned, and I had no issues at all with any odors from the towels or pajamas, making it completely stress-free. The Facility was excellent. The location is outstanding, and I would like to stay here again on my next trip to Tokyo.

I have no complaints about the Ryokan. I was surprised to be able to enjoy red snow crab even in summer. The in-Room dining service was also excellent. Just one point: the sweet shrimp at dinner was outstanding, but the Ryokan I stayed at the next day in Amanohashidate was better in terms of the sweetness of its miso (probably just by chance...). I would definitely like to visit in winter.