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I’ve stayed here many times. It’s clean, the staff are wonderful, and even a single Room is spacious enough with everything you need. Breakfast is delicious. I recently learned it’s part of the Royal Host group—no wonder the food is so good. You can also enjoy Osaka specialties, and there’s a wide variety of drinks such as tea. Thank you for the great meal. I’ll be back again.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.

We stayed here on my mother’s 88th birthday during a trip to celebrate her milestone. When I requested a cake in advance, they prepared a wonderful birthday plate, and the staff showed such thoughtful care to make it a surprise. It became a truly special day for both my mother and me. The food was delicious, and dinner was so plentiful we couldn’t finish it all. The breakfast buffet was just as the Reviews said—there was an amazing variety, and it made us excited from the morning. It was also fun just looking at all the little pig decorations throughout the Hotel. I’ll definitely stay here again when I visit Shin-Otsuka. Thank you very much.

When I came to Hokkaido, I was looking forward to great food, but the Hotel’s breakfast alone was high-quality enough to fully enjoy Hokkaido.

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

This was my first stay in four years, and I was completely satisfied with everything—the clean Facilities and the thoughtful care from the staff. I could also clearly see your environmental initiatives, and it really felt like you are making a genuine effort. Breakfast was carefully prepared item by item, and the health-conscious dishes were delicious as well. In the evening, since my birthday is next week, my friend ordered champagne via room service, and when the staff member delivering it heard that, they brought me chocolates too. I truly appreciated the kind gesture. I would love to stay again for another special occasion.

First of all, it’s conveniently close to the station. The Room and bathroom are small, but the elevator hall and the curtains in the Room were nicely coordinated and cute. And just as the Reviews said, breakfast is delicious! There are many kinds of rice balls, and I was very satisfied. I was in a rush because I was on a business trip, but next time I’d like to enjoy it at a more relaxed pace.

We stayed here for a family trip to Osaka with five people. In a word, it was an extremely satisfying Hotel. The building was new, very clean, and comfortable with good air conditioning. The large public bath had a sauna, and the cold plunge pool was refreshingly cold. The room also had a separate bath and toilet, so we could relax even if we didn’t go to the public bath. There was also a wide variety of welcome drinks, which we enjoyed while unwinding after check-in. In summer, it was available until midnight. The breakfast buffet had many options, and everything was delicious. The staff were kind and courteous, and the luggage storage service after our stay was very helpful. It offered great value for money—I was surprised to receive this level of service at this price. I would definitely like to stay here again when visiting Osaka.

I had to stay overnight in Osaka on short notice for work and chose this Hotel. It’s in a very convenient location—easy to reach from Umeda via the underground passage, and you can come up right by the Hotel, which was a big help. The Room was easy to use, and the amenities were well stocked in the Room, which I appreciated. I’d like to stay here again.

The staff were kind, and the room was very clean, which made our stay very pleasant. The pajamas provided were soft and comfortable. We were very satisfied and would like to stay again if we have the opportunity.

We stayed here to celebrate my daughter’s birthday. From the moment we arrived, all of the staff were extremely courteous, and we were able to relax and enjoy our stay. They also kindly helped with a birthday surprise, which made my daughter very happy and turned it into a truly memorable birthday. The room had a calm atmosphere, and we could take our time enjoying the hot spring bath in the room. The hot spring in the large public bath also had a wonderful view and was very relaxing. Every dish was delicious, and the beautiful seasonal presentation was lovely as well. We enjoyed not only the taste but also how it looked, and we were able to take our time over the meal. I’m truly glad we chose this place for such an important day—my daughter’s birthday. It was a wonderful inn that made us want to return on another special occasion.

We were welcomed with the staff’s bright smiles at check-in. The Room was spacious and clean. As always, no matter where we met them, the staff greeted us with a smile, and the team at the dinner venue did as well. Their smiles are truly warm hospitality.

I always feel that this is a very simple and functional Hotel. It’s close to the station, there’s a convenience store on the way from the station, and it also has a bathroom, so it’s very good.

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

The staff at the first-floor reception and lobby lounge were very pleasant and made me feel welcome. The Room had a separate washing area, which made bathing very comfortable as well. The variety and quality of the breakfast were excellent—I’d almost like to make this my regular Accommodation in Osaka. Just one thing: at the breakfast restaurant, a man who seemed to be the person in charge was giving quite strict instructions to an older female staff member, and his voice could be heard by guests. It didn’t leave a good impression. That female staff member was working very hard and sincerely.

I forgot an item during my stay, but the hotel staff handled it very kindly and sent it to me with shipping prepaid. Also, since I was traveling with a child, I really appreciated receiving baby body soap and a shampoo set. If I have the opportunity again, I would definitely like to stay here. Thank you very much!

I stayed for two nights, and the Room had a warm, calm atmosphere rather than a typical business-hotel feel, making it very comfortable. The bed and bathroom were spacious, yet the Room didn’t feel cramped at all. Having a separate toilet was also a great touch and very convenient. It’s close to the station with excellent access, and there’s a convenience store nearby. Check-in and check-out were smooth as well. There are several well-known cafes in the area, along with plenty of restaurants.

We stayed here as a couple to celebrate our 30th wedding anniversary. For us, having held our wedding reception here 30 years ago, the Imperial Hotel is a special place that has quietly witnessed the most important milestones of our lives. This time we stayed in the Tower Wing, and the view from our room was truly breathtaking. Simply spending time looking out over Tokyo felt wonderfully luxurious. What made us happiest most of all was that our room had been discreetly upgraded. We were deeply touched by this thoughtful gesture and felt the warmth that is so characteristic of the Imperial Hotel. We also visited the Old Imperial Bar in the evening, and it was absolutely wonderful. Enjoying drinks in a space filled with history made us feel as though we were savoring the very time and tradition the hotel has cherished. In the morning, we had breakfast at Les Saisons. Not only was each dish beautifully prepared with great care, but enjoying breakfast in such a calm setting was exceptional—a truly happy moment that let us slowly look back on these past 30 years together. During our stay, we were also able to see the banquet hall where we held our reception 30 years ago. To return to this same hotel 30 years later—standing there again and saying to each other, “A lot happened, but we were happy”—was more than enough to fill our hearts. Even after three decades, the Imperial Hotel remains unchanged in its presence, once again watching over another milestone in our lives. We were moved not only by the outstanding service and cuisine, but also by its accumulated history and genuine warmth toward people. We are truly glad we chose to stay here on such a special anniversary. We would love to return again for future milestones in life. Thank you for such a wonderful time.

I love this club lounge. No matter what time I visit, the food and drinks are always replenished and neatly arranged. The seating is well spaced, so it’s very comfortable. There are no loud guests, and even families with children are considerate of the time and those around them, so I can relax in peace. Above all, the staff’s professional service is outstanding. One of the experienced gentlemen even made cocktails for me. The Room was impeccably cleaned, and I was able to spend a quiet, relaxing time. I’m always impressed by how courteous the Room staff are on the phone. More Hotels have switched to self-service ice these days, but here a Hotel staff member in a crisp uniform delivers it on a tray with a silver ice bucket—just that alone feels wonderful. Since I need to take medication, having extra mineral water was also very helpful. I also accidentally dropped my hair treatment bottle and broke it, but they kindly replaced it for me. I’m sorry for the trouble during these times of limited supplies. I also appreciated being able to change my newspaper. Thank you for all your thoughtful care. I look forward to staying with you again.

As I was traveling alone as a woman, I decided to try the ladies-only floor, and it was excellent. There were basic skincare amenities, and there was also a bottle of cleansing oil in the bathroom. The Room had a hair iron, and I was impressed to find an electric foot massager as well. This may be available on other floors too, but there were free dispensers in the hallway for tea and a sports drink–style water, so I didn’t need to buy bottled drinks. The Room was clean, the location was convenient, and it offered great value for money. I’d love to stay here again.