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With a homely atmosphere and very kind staff, I had a truly comfortable stay. Every dish was delicious, and I was completely satisfied. The Facility was well cleaned and felt very fresh and spotless—an Accommodation where I could really relax. I also appreciated the warm hospitality from all the staff. I would definitely like to stay again next year!

I visited by car with my husband and son on our first family trip in a while. We were delighted by the elegant lobby and lounge, beautifully decorated with flowers and furnishings, and by the stunning view of the cove from the windows. The cave-style bath we had been looking forward to, as well as the panoramic bath, were wonderfully relaxing, with silky-smooth water as we enjoyed the scenery. For dinner, we had an exquisite kaiseki course in a private dining room. We chose sashimi made from locally caught fish of the day, and every dish was outstanding—beautifully presented with impressive table settings. We also enjoyed freshly grilled fugu prepared right in front of us, along with a sake tasting. After dinner, we played darts, enjoyed wine at the bar, and went back to the baths—making the most of our stay. Our Room also had a fantastic view, and we were able to truly unwind. This is an unforgettable Accommodation that I would love to visit again.

Both the Room and the open-air bath were wonderful, and the ocean view from the Room was beautiful. We were able to enjoy delicious crab even in summer. When we mentioned that we were celebrating a special occasion, you kindly showed thoughtful consideration, which made our family very happy. From showing us around the Room to serving us at dinner, your service was truly pleasant, and everyone’s smiles were lovely. From check-in to check-out, you took great care of us, and we were just as impressed by your hospitality as we were by the Room and the cuisine. We would love to visit again. Thank you very much.

I stayed here last year and had such a wonderful experience that I decided to return again this time. Once again, my expectations were fully met. I was satisfied with everything—the Room, the meals, and the service—and was able to enjoy a truly relaxing stay. I had dinner at the counter seats, and it was an especially luxurious moment to enjoy the meal while watching a beautiful sunset. The chef’s personality was also wonderful, and I had a great time chatting about various topics throughout the evening. Last time, there were sushi refills during dinner, so I assumed it would be the same concept this time as well. However, this time the menu was thoughtfully arranged in a different way. While there were no sushi refills, sushi was served several times between courses, which made for an enjoyable experience with a different style from last time. Every dish was delicious and highly satisfying. Overall, I felt comfortable throughout my stay and am very pleased. If I have another opportunity, I would love to stay here again. Thank you very much.

As always, we had a relaxing stay. Thank you very much. Compared to the past, it felt like there were fewer dishes, but given the times, I understand that can’t be helped. I was also happy that you still served rockfish. Just one thing I noticed: I wish there had been a bit more sauce for the rockfish.

I booked this stay because of the great Reviews, and it really caught my interest. After sightseeing at Kinomiya Shrine, we took a taxi there, and they warmly welcomed us at the entrance upon arrival. We were traveling with our 4-year-old and 1-year-old children, and everyone was so kind that the kids seemed to have a wonderful time. And above all, I was amazed at how incredibly delicious the food was. My husband and I weren’t very hungry when we went to dinner, but every dish was so good that before we knew it, we had finished everything. Even the appetizers were outstanding. We’ve traveled to many places before, but this was the first time we’ve had food this delicious. The children’s meal was also excellent, and even our child who usually eats very little seemed to eat a lot. Since our younger child is still small, my younger child and I used the in-Room bath, but it was spacious and spotless, so we enjoyed it more than enough. When we come to Atami again, I definitely want to stay here again!

I have stayed here several times, and it remains a wonderful Hotel. The staff are excellent, and the meals are outstanding and delicious. This time, I also enjoyed seasonal ingredients that felt like summer and was very satisfied. The Room is also lovely, with beautiful fittings and flooring. It is quiet and relaxing. Whenever I come here, I can spend my time slowly and peacefully, which I really appreciate. I would definitely like to stay again.

We were completely satisfied with everything—the meals, the Onsen, the Room, and the service.\nSimmered golden eye snapper is a specialty at Ryokan in Chiba, but although this one looked lightly seasoned, the flavor was thoroughly infused and we enjoyed it to the very end without finding it too strong.\nWe also loved the silky feel of the Onsen.\nWe’d love to visit again!

I stayed here to relax alone, soak in the Onsen, do nothing, and enjoy delicious food. All of those wishes were fulfilled, and I was completely satisfied. Both breakfast and dinner were heartfelt and delicious. Next time, I would like to stay again with my family. Thank you very much to all the staff.

This was my second stay. I visited with my parents, the three of us. The bath is on the small side, but the Onsen water quality is excellent—personally, I think it’s far better than most Onsen. Meals were the highlight for me, and the cuisine here is outstanding, on par with kaiseki in Tokyo. With plenty of seasonal ingredients, everything tastes wonderful and you can truly enjoy each dish. It was a very relaxing one-night, two-day stay.

With its expansive grounds, tranquil atmosphere, seemingly oversized guest rooms, and dedicated attendants, this is a top-tier Japanese-style Ryokan. While it did feel a bit dated in places—such as not having enough power outlets by the bed—we were very satisfied with our stay. It was disappointing that the private family bath (Nishi-no-Yu) was closed due to reduced hot spring water volume depending on the season.

It was the best stay. The hospitality was better than any Hotel I have stayed at, and the staff were truly wonderful. We enjoyed hearing various stories during the Shuttle Service ride. We were completely satisfied with everything—the Room, amenities, and minibar. The view from the Room was absolutely breathtaking, and we were able to spend a truly happy day. Of course, the food was also very satisfying. The main dishes—venison and sweetfish—were incredibly delicious and made us want to come back again.

This was our first stay, and the hostess was very warm and welcoming. We felt truly at home, and it was a wonderful Accommodation. The conger eel course was a bit too much for us in our 70s, so we couldn’t finish the final clay pot rice. They kindly made it into rice balls for us, and we enjoyed it very much. Next time, we would love to visit again for the 3-year-aged pufferfish.

The bath and in-room dining were both excellent. This is an Accommodation we would definitely like to visit again.

The Accommodation’s heartfelt hospitality was evident from check-in onward, extending through dinner, the Onsen, and every aspect of your stay in the Room.

Hotel New Grand is irresistible for lovers of classic Hotels—everywhere inside feels like a scene from a movie. Please, please don’t do a full renovation and turn it into a modern Hotel; keep this irreplaceable space as it is with careful refurbishments. Dinner and breakfast at Normandy were, needless to say, delicious, and the wine went down easily too. I also enjoyed an elegant time at the bar, and the seaside walk afterward became a cherished memory. The staff’s courteous service was wonderful, and no matter how busy it was, time seemed to flow at an unhurried pace. It reminded me once again that the Hotel staff’s love for—and pride in—the Hotel is what creates this atmosphere.

Over the past few years, this Accommodation has become a place our family wants to visit at least once a year, and both kids and adults are always completely satisfied. This summer vacation we weren’t planning a trip to the Izu area, so we thought a summer stay might not be possible—but when we learned about the summer vacation discount offer, we knew we had to go and made a last-minute Reservation. With prices rising everywhere, we truly appreciate this thoughtful gesture from the Facility. As always, every staff member—from arrival to departure—shows wonderful hospitality that makes for a genuinely relaxing stay. The Facility is also very clean. The summer vacation pop-up stalls were unexpectedly enjoyed more by the adults than the kids; it was fun seeing everyone feel like children again. It was disappointing that we couldn’t play tennis due to construction on the tennis courts, but there were so many enjoyable activities that we barely had enough time. We also love the surrounding satoyama countryside nature, so next time we’d like to stay in spring.

The Room, room service, meals, and Onsen were all truly wonderful—we were completely satisfied with our stay! Thank you very much to all the staff. The pajama fabric was soft and very comfortable to wear, so I bought a set as a souvenir. I’d love to come back again as a treat for myself.

We enjoyed another wonderful trip to Kanazawa. The staff at the club lounge were very kind and took great care of us. The green tea jelly was especially delicious. Thank you very much! We’re looking forward to visiting again in winter.

This was my first time staying here. The Room was a comfortable size even for three people, and we could see the sea diagonally across from the window. There is a smoking area on each floor. It was a bit hot outside during the day, but while having a smoke and looking at the mountains, we saw a Taiwanese squirrel dart by, black swallowtails fluttering around, and kites flying in the blue summer sky. Since it’s a retro-style Hotel, it gave us a pleasantly nostalgic feeling. My companion tried the set menu of an enzyme bath and foot reflexology massage and said it felt amazing! The enzyme bath was spacious, and the staff were very polite and kind—it seemed to warm up and relax both body and mind. The atmosphere in the Room is calm as well. Amenities like toothbrushes and toilet paper were properly provided. At night, the corridor outside the guest rooms had an Italian-style vibe—I couldn’t help murmuring, “How lovely!” The whole Hotel isn’t flashy, but it’s clean, quiet, spacious, and relaxing. After checkout we all agreed—“That was really nice.” It became a wonderful memory for us. I’d like to stop by again. Thank you for taking care of us.