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My spouse and I stayed for 2 nights and 3 days with a No Meals Included plan. The building itself felt a bit dated in places, but the interior and our Room were well cleaned, so it felt fresh and comfortable throughout our stay. We chose a “discounted” Room that was priced lower than usual. We were told this was because it is on the first floor facing a toll road, but in reality we barely noticed any traffic noise and were able to relax in peace. In that sense, it exceeded our expectations in a good way. Another major highlight was having a Japanese-style tatami room. Being able to stretch out on the tatami, relax, or lie down was very comfortable, and it was impressive how we could unwind like at home even though it’s a Hotel. There was also a convenience store nearby, which made quick shopping easy. The beach is within walking distance as well, so the location is great for enjoying an easy seaside stroll. Overall, it was an excellent value-for-money stay and we were very satisfied.

Check-in isn’t self-service—friendly staff will welcome you with a smile. They not only upgraded our room for my sister’s birthday, but also prepared a surprise—so touching! We enjoyed welcome drinks on the rooftop while feeling the sea breeze, and both dinner and breakfast were high-quality buffets we could savor without worrying about time. Everything is barrier-free from the parking lot, with an easy layout, so my mother—who can’t walk much—could stay comfortably and安心. We can’t wait to come back soon. Thank you very much!

Close to the station and with free breakfast, I always stay here when visiting Beppu.\nThis time, I was lucky that one of the three free parking spaces was available, so I didn’t have to pay any extra parking fees.\nThank you very much.

The staff were truly wonderful! The Room was clean and made for a comfortable stay! The complimentary curry rice was delicious, and we were very satisfied! We would love to stay again!

This was my first stay, and because it was close to the subway station and located in a business district, it was quiet at night and I felt safe. There was also a convenience store nearby, which was very convenient. I made Reservations for two Rooms, and I appreciated that you arranged them directly across from each other. For breakfast, there were Nagoya specialties such as miso kushi-katsu and kishimen noodles, so I could enjoy local cuisine. I would like to stay here again when I visit Nagoya.

I stay here every time, and I think it’s excellent.

Although it’s close to the station and right in the middle of the downtown area, it was quiet at night and I slept well. For men, there is a large public bath (limited to about 3–4 people), so you can stretch out and relax. The breakfast buffet had the same selection every day, but you can choose what you like, and it was delicious. I didn’t use the restaurant for dinner this time, but the prices were reasonable, so I’d like to try it next time. The Room was properly cleaned every day, and the pillow suited me well. It’s affordable and simple, but I’m very satisfied with the attentive service.

I’ve stayed at Ooedo Onsen Monogatari several times, and this was the best one. Their service is well balanced: they allocate staff where they’re truly needed and keep staffing to a minimum elsewhere. You won’t see lots of kimono-clad attendants walking around like in traditional hot spring inns, but it’s clear they are thinking carefully about how to improve guest satisfaction. I thought it was excellent.\nHowever, regarding meals, I still think it would be better if à la carte dishes could be ordered on the spot. At the very least, I wish orders could be placed at check-in. The dinner buffet is delicious, but adding those à la carte options would definitely increase satisfaction. I should have reserved in advance—I planned to order after arriving, but it was too late. That was a bit disappointing.\nOverall, though, it was great and I’d like to visit again.

This Hotel is always clean and comfortable. It’s a small detail, but they also provide soft, gentle toilet paper. Breakfast was delicious as well—very Kyoto-style, with rich dashi flavor.

We stayed in one of the few Rooms with a private open-air Onsen bath. The interior was very stylish and lovely! Because it’s not a large Facility, we rarely ran into other guests. The staff were also very friendly and made us feel at home. The meals were more than satisfying for us as a couple, and hot dishes were served at just the right time so they wouldn’t cool down. We’ve visited many Onsens, but the milky Onsen here felt so wonderful that we’d love to soak in it again. We were truly impressed to have found such an excellent Accommodation where we could fully enjoy the Onsen!

The place was clean, and I had a very comfortable stay. Thank you very much.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

We stayed with you for 2 nights and 3 days from September 13 to 15, 2026. We stayed many times back when it was Kanpo no Yado Isawa, and since it became the Chateraise Hotel, this was our third stay. I think it’s a very nice Hotel with a calm atmosphere. Since becoming the Chateraise Hotel, there are welcome cakes and all-you-can-eat ice cream, and the perks are very generous—overall, I think it’s an excellent Hotel. There are also many places to sightsee nearby. Each time we visit we go to Takeda Shrine, Shosenkyo Gorge, the winery next to the Shosenkyo Ropeway station, the Kikyouya factory tour, Mt. Fuji, Oshino Hakkai Springs, Kitaguchi Hongu Fuji Sengen Shrine, and we drive around the Fuji Five Lakes area while stopping at roadside stations. For souvenirs we buy Kikyou Shingen Mochi and Sunshine Red grapes that are only sold in Yamanashi Prefecture. It’s a place that never gets old no matter how many times we visit, so I’d like to continue using this Chateraise Hotel for years to come. I have no particular complaints—it’s a good Hotel—but if I had to suggest improvements: After staying three times, I felt the ice cream selection is always about the same. Also my favorites (rum raisin, almond jelly flavor, mango) were not available. I came this time hoping they might be offered—but they weren’t—so that was disappointing. When I checked at a Chateraise shop near home, those flavors cost the same as what is provided here. So I wondered why they aren’t included. If I’m going to stay here anyway, I’d really like to be able to eat my favorite flavors—please consider this request. Also regarding the shop on the first floor: it only sells items that are also available at my local Chateraise store near home, so they don’t really work as souvenirs. If possible, I would like you to stock about half exclusive-to-Chateraise Hotel Isawa items (or special Chateraise souvenir products) and half Yamanashi souvenirs in the shop. When I tell people “I went on a trip to Yamanashi” and give them souvenirs that can be bought at my neighborhood Chateraise store too، they ask “Wait—where is this souvenir from?” So if possible، please improve this as well. I will use your Hotel again when traveling، so thank you in advance. Lastly، it feels lonely not having any spot-billed ducks anymore.

This is my go-to hotel whenever I stay in Miyako. I like it even more now that they’ve added a sauna. The late-night curry is hearty and truly delicious. I also enjoyed the breakfast buffet, including Iwate specialties such as hittsumi.

Due to a family bereavement, I stayed at the AZ Hotel near my parents’ home. I made a Reservation at short notice, but accidentally booked three nights. When I contacted you in a hurry on the day of my stay, you kindly told me that there would be no Cancellation Fee for one night, which was a great help. Breakfast had just the right variety and was delicious. I will stay here again when I return to Oita. Thank you very much.

The front desk service is truly courteous. I was satisfied with the Room as well. Breakfast offers a good variety, so even on a Multiple Night Stay you won’t get bored. In the Osaki–Furukawa area, this is the place I’d choose.

Although it rained, we still had a truly wonderful time as a family—it didn’t bother us at all. The Facility was very quiet and relaxing, a special place where you can forget everyday life and unwind. Everything we needed was well provided, and our stay was very comfortable. The staff were also genuinely pleasant, and we really appreciated their thoughtful, unobtrusive care. The restaurant we used during our stay was excellent as well! The food was truly delicious and became one of the highlights of our trip. As parents, we were so happy to see our children enjoying every bite. There is also a convenience store nearby, which is handy for quick shopping. Since it rained this time, we’d love to visit again in a season with nicer weather. On the way home, our whole family kept saying, “Let’s come back.” Highly recommended for anyone looking to relax in Karuizawa!

The guest lounge was very convenient and great! Tea, coffee, ice, and miso soup were available 24 hours a day for self-service, which was extremely helpful. Also, since it is attached to a roadside station, I was able to have breakfast there as well. I would like to stay here again!

I was visiting Kobe and looking for a reasonably priced place to stay when I found this Accommodation. The spa and sauna—especially the Finland-certified sauna—were excellent. The food was delicious, and I really enjoyed the relaxing atmosphere. I’ve stayed here more than once, and I’ll continue to use it whenever I go to Sannomiya, or even when I visit Kyoto. It’s a favorite of mine.

The location is excellent. The Onsen exceeded expectations and could be featured more prominently. The staff’s kimono dressing is flawless. As expected of a long-established Ryokan, the proprietress’s training and guidance are clearly reflected throughout.