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This was my first visit to Hakone. The serene, nature-rich environment and the beautifully renovated interior of the facility and Room made for a very comfortable stay. The open-air bath was wonderful, allowing us to relax while enjoying views of the trees. The Japanese-Western style Room we stayed in with our beloved dog had a dining table, allowing us to enjoy a luxurious dinner in the Room, which was highly satisfying. The tatami area in the Japanese-style room was new and spacious, providing a relaxing atmosphere. Our dogs seemed delighted with both the spacious Room and the dog run. The staff members, including those from overseas, were all very kind and provided heartfelt service that left a great impression on us. We are grateful for how this trip added color to our journey through Hakone during its beautiful autumn foliage season. We look forward to visiting again during another season!

We stayed for three nights as a family of three. From the moment we entered the Room, we were captivated by its charm and felt excited. Check-in went smoothly thanks to our email communication in advance. Although we didn’t meet the owner in person, their thoughtful support made us feel at ease throughout our stay. The parking space is also conveniently located right next to the entrance. The in-room amenities—such as the washing machine, refrigerator, microwave, and electric kettle—were easy to use, and both the bathroom and bedroom were exceptionally clean. We truly enjoyed a comfortable stay on Shodoshima. Above all, the best highlight was the view from the window. We have always loved Shodoshima, but this stay made us love it even more. We would love to stay again. Thank you very much.

I came by rental car. It’s a bit far, but that’s Hokkaido for you. First, the Room: it was a dormitory for three, but I shared with one person around my age, and we had a comfortable amount of personal space, so I could relax. Dinner was delicious home-style cooking with a wonderful handmade feel. Breakfast was also to my taste—gentle flavors you don’t get at a Hotel buffet, like salted grilled hokke. I saw the owner wiping down chairs that had gotten wet from the rain. Even though they were busy, I was truly impressed by their thoughtfulness. The scenery outside after the rain was uniquely Hokkaido—beautiful and breathtaking.

On a Multiple Night Stay with my elderly mother, the staff were very considerate in many ways, and we were able to spend our time comfortably. The meals were delicious, but for my elderly mother and me (over 60), the portions were too large to finish. We didn’t need lunch; snacks were enough. The Onsen water was great, and we could relax in the scenic-view bath, the family bath, and the steam bath. However, the bathtub in our Room was too deep, which felt a bit dangerous, so unfortunately my mother couldn’t use it. Since there is no elevator, I think guests with mobility issues should check in advance. The sunrise and morning glow from our Room and from the scenic-view bath—as well as the night view—were very beautiful scenery that we could have watched forever.

I had a wonderful time at this Accommodation where I could relax and fully enjoy both the Kinsen and Ginsen Onsen. Is the owner a woman who loves Onsen? It wasn’t excessive, but everything I wanted was thoughtfully provided, making my stay very comfortable. I also appreciated the complimentary free-drink service. The large public bath allows up to seven women, but since there are four private baths as well, it never felt crowded. If I may make a small request, it would be great to have tissue paper available in the private baths too, and having both M and L sizes of loungewear in the Room would be helpful so guests can choose what fits best. I would love to stay here again when I visit Arima Onsen. Thank you very much.

I stayed for a Multiple Night Stay of two nights with breakfast included. Sometimes you get the same meals when staying multiple nights, but I was happy that the menu changed. There were many dishes and the portions were satisfying. The tableware was also lovely. The Ryokan has been renovated and both the exterior and interior are very clean. However, because the structure is an older wooden building, outside noise carries easily. More than voices, you can hear footsteps quite clearly. I stayed in a Room on the 2nd floor, and on the first night I could hear footsteps from upstairs until around 1:00 a.m., which was stressful. If you are sensitive to noise, it may be better to request a Room on the 3rd floor. When it rained, umbrellas and rain shoes were prepared at the entrance, so my feet didn’t get wet. Many people were walking outside in geta in the rain, but I was impressed by the rain-shoe service. The coffee, black tea, tea, and electrolyzed water service was also great. It felt like there were many younger staff members, but everyone was pleasant and helpful—and their English was fluent as well. It was a wonderful Ryokan where you can really feel attention to detail in everything from tableware and interior design to furniture and services. I would definitely like to stay again.

We stayed here with three households of our children to celebrate a 60th birthday. Dinner was served in a private dining room, and we were allowed to decorate it, so our family had a wonderful time together. They even lent us a red celebratory vest and prepared a festive ball for the occasion, which made the celebration truly exciting. They also took photos for us, and on departure they gave us not just one print but enough for each household—such thoughtful service in every way. The meals, the Onsen, and the service were all outstanding, making it a truly unforgettable memory. Thank you very much. We are very glad we chose this Accommodation.

The meals were very delicious.

Thank you for your attention to detail.

The location and the Onsen seem to have been well designed by the company that operated it when it was built, and they are quite nice. However, it was disappointing that the Facility and courtyard were not well maintained despite their potential. The food and the staff’s service were excellent, and it is a good option in terms of reasonable pricing. I felt that many Accommodations purchased after COVID-related bankruptcies are like this, and may not last long.

I was looking for a room with an open-air bath through online reservations, and among the many options I reviewed, this accommodation stood out as particularly appealing. This was my first time using your service. The online reservation process was smooth. Although the front desk was closed on the day of my stay due to it being a holiday for the ryokan, prior email communication allowed me to inquire and receive polite responses. While I felt that quicker response times would have been even better, I truly appreciated the courteous support. Upon arrival at the accommodation, it exceeded my expectations based on the images I had seen. The room had already been pre-cooled with air conditioning to ensure comfort upon entry. The ambiance of the room was excellent, and attention to detail in its design stood out. The bathroom featured both a regular shower and a ceiling shower, while amenities like shampoo had pleasant fragrances. The provided loungewear for relaxing in-room had a nice texture against the skin. However, I found that using the sink area together with another person felt slightly cramped, and similarly, the toilet space felt a bit tight. The raised tatami area in our guestroom was superbly crafted. If I visit this area again or have friends looking for recommendations, I will definitely suggest this place—and would love to stay here myself once more. Thank you very much for your hospitality during this visit!

To everyone at the Hotel, and Nagi—thank you for taking such great care of me. These two nights and three days truly helped me understand the concept of “luxury through simplicity.” It gave me a chance to reset by letting go of built-up fatigue and stress in both body and mind, and to spend unhurried time reflecting on myself. Next time I’ll stay for three nights and four days—and I’ll come see you again!

The room was spacious and very clean, making my stay comfortable. The bathroom dryer was extremely helpful after a long trip. I appreciated the thoughtful details, such as the nearby restaurant map and overall cleanliness. Thank you!

Stayed 4 times. It was very clean and well maintained. I’m not used to making online reservations and felt a bit anxious, but they explained everything carefully over the phone, which put me at ease. The amenities were more than sufficient, and the kitchen was fully equipped with tableware, a microwave, and a refrigerator. There are restaurants and convenience stores nearby as well, so it’s highly recommended for families at a very reasonable price.

I chose to stay here because the exterior and interior photos were so striking, and I was also drawn to the fact that it is operated by a public interest incorporated association that supports children with intractable illnesses and their families. The welcome drink and sweets, as well as the complimentary drinks, all had a distinctly Okinawan touch and were truly enjoyable. The staff’s service was polite yet friendly and warm, which left a strong impression. The private bath is used on a time-slot rotation, but since there aren’t many guest groups staying at once, it didn’t feel inconvenient at all. The spacious bath allowed me to relax comfortably. It drizzled lightly at night, and watching raindrops fall onto the water feature in the center of the building and ripple outward felt wonderfully magical. The next morning was sunny, so we had breakfast in the lush garden while surrounded by pleasant morning light. I was able to enjoy Okinawan dishes and fruits that are not easy to come across in everyday life—it was deeply satisfying. In particular, the island banana smoothie served before breakfast was so delicious that I honestly wanted seconds (haha). It was only one night, but it was a truly lovely Accommodation where I could step away from daily life and spend quiet, peaceful time.

Great value and satisfying meals even during the Obon holiday period. A Hotel I can recommend. The bath amenities were plentiful, but it was a shame it wasn’t an Onsen—still, the water was very nice.

We stayed here for our trip. The views from the balcony and the Onsen were breathtaking. We were pleasantly surprised to find refills for shampoo, laundry detergent, seasonings, and so much more. They responded kindly and quickly to our inquiries, and we had a wonderful time. We would love to stay again.

This was my third stay, and as always I was very satisfied with the meals, the baths, and the hospitality. The dinner in particular felt like a course meal, which made it enjoyable to savor at a relaxed pace. Being able to enjoy a variety of wines and sake with the coin system was also a real treat for anyone who loves alcohol. They also provided guidance on recommended spots for firefly viewing, and I was able to see countless fireflies dancing in the night. The mornings and evenings were cool, so the duvet came in handy. I would love to stay again.

I made the Reservation a bit nervously, but it turned out to be absolutely the right choice. The exterior looks a little old, but the inside seems to have been renovated and was very clean, with thorough housekeeping. It felt as comfortable as visiting a friend’s home and renting a Room there. It seemed to be the smallest Room, but it didn’t feel cramped at all. There were shelves where I could spread out my luggage, and a rod by the window for hanging hangers, which made drying laundry easy—those thoughtful touches were wonderful. Having a water dispenser was also greatly appreciated.

Nozawa Onsen has few accommodations that allow pets. Among them, we had an excellent stay in a spacious log house room, enjoying a relaxing onsen experience. They provided a parking pass for visiting the public baths in town and even allowed us to use the onsen after the trail race the next day. The attentive service was truly appreciated. We look forward to staying here again when we participate in the race next year.