Seluruh negara × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang - 317Halaman 目

This was my third stay at a Mercure, and a repeat visit to Mercure Nagano Matsushiro Resort & Spa. Last time we booked a breakfast-only plan, and each family member happily piled their plates with their favorites, saying how delicious everything was. This time we chose the plan with both breakfast and dinner. Dinner had a different feel from breakfast and was very tasty. We were also happy about the all-you-can-eat Shine Muscat grapes. For breakfast, I remember being able to choose from about three types of miso last time, but this time there was just one prepared miso soup. Still, there were so many great options that even after two nights we couldn’t try everything we wanted. We even said as a family that we’d like to stay for about a week. We’ll definitely be back again—thank you in advance.

Thank you for letting us stay in a Room on the 31st floor with such a wonderful view. We arrived at the Hotel at night, and unfortunately it was rainy the next morning, but we were still able to enjoy a spectacular panoramic view of Kobe Port. Thank you for your thoughtful consideration.

The view from the Room was great, the meals were delicious, and the large public bath has reopened, so we had a very comfortable stay.

This is a wonderful hot spring inn. Thank you for such a memorable stay. Even though it was late August and mosquitoes wouldn’t have been surprising, I didn’t get bitten in the open-air bath (I think I stayed about an hour), so I was able to relax and soak at ease. To be honest, two weeks earlier at another hot spring there were mosquitoes even in the indoor bath and it was a terrible experience, so I was a bit nervous—but I guess it’s because the greenery here is so well maintained. The private open-air bath was also excellent. The meals were outstanding in both presentation and taste. The dinner boat platter—and all-you-can-eat—was amazing, and then I was impressed again by how beautiful breakfast looked! I will definitely come back again. The only slight negative point: at the welcome drink area there was someone like a bartender, but although we made eye contact, they didn’t say anything, so for a moment I wasn’t sure whether it was okay to help myself. Since they could tell we were checking in, if they are going to be there, I thought a brief word would have been nice. On the other hand, the person who drove us to the inn by car was very kind and pleasant. Thank you very much.

Conveniently located near the Yui Rail station, convenience stores, the airport, and Kokusai-dori. Breakfast offers a wide variety of options and is very delicious.

The large public bath wasn’t quite what I expected—the water was either lukewarm or too hot. I would have preferred something in between. However, thanks to that, I was able to relax in the very spacious room with a private open-air bath. I bathed 4–5 times and felt completely refreshed. The meals were reasonably tasty, and I ate my fill. I’d like to stay again.

We traveled as a family with our dog, and the meals were delicious. The open-air bath in the Room was also very relaxing, making it a wonderful trip.

This was my first stay. The view from the open-air bath was wonderful. The tasting comparison of Hourai beef and Dando beef was also delicious.

I had wanted to stay here for a long time. The Room was spacious and very clean, with a great view. The meals were delicious, and since the restaurant is large, even at the buffet there was no congestion when serving food, so we could enjoy our meal at a relaxed pace. The Onsen was wonderful, the Shuttle Service was courteous, and all the staff were kind with excellent hospitality. It’s also great value for money, so we were very satisfied. We would like to make this our regular Accommodation in Atami. Thank you very much.

I visited by motorcycle this time, and I really appreciated being able to park under the eaves so it stayed dry even in the rain. The staff were very kind and helpful, and I was very satisfied. There are several yakiniku restaurants near the Hotel, so I also enjoyed Iida’s famous yakiniku.

The food is consistently excellent, so I keep coming back again and again. I used to feel the room rates were a bit high, but as other hotels have become expensive across the board, it now feels like great value for money.

I stayed here looking forward to using the sauna. The atmosphere wasn’t bad, but I thought it was unacceptable that there was no clock or thermometer in the sauna room. It made me feel uneasy.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

I stay here whenever I need a change of pace. Since I visit often, the low Accommodation Fee is a huge help. Even though breakfast is free, there’s a good selection and it’s delicious. I used to pick up dinner at the nearby AEON, but lately I’ve been enjoying drinking alone at “Kamado-ka” on the first floor of the Hotel. The all-you-can-drink option is an affordable 1,000 yen. The dimly lit interior feels cozy, and even women dining alone can relax comfortably. I also recommend the kamameshi (rice cooked in an iron pot).

This was my first stay with the Hyatt brand to celebrate a birthday, and the warm hospitality truly lived up to the Hyatt name! Not only was there a cake delivered to our Room, but I was also surprised—and absolutely delighted—to receive a fruit plate at breakfast the next morning. All of the staff were very kind, and we were able to spend a wonderful, memorable time. We’ll definitely stay again! Thank you very much.

Thank you very much for preparing a bedwetting sheet for our stay. You also responded promptly to our inquiry at the time of Reservation, which made us feel very reassured. As we were traveling with a small child, your staff’s warm consideration allowed us to relax and enjoy our stay with peace of mind. We are truly grateful. We would love to stay again. Thank you very much.

It was my first trip to Wakasa, and I made the booking after watching the weather closely. Part of the first-floor area was under construction, but it was kept clean and left a good impression. The Room was very spacious and comfortable. The view from the window was the sea. Given its age, some signs of wear are understandable. Overall, it felt like a quiet and pleasant Hotel. The meals were plentiful, and I thought they tasted great. Next time, I’d like to stay again when traveling to Mikata Five Lakes with my siblings and their spouses.

I stayed for a Multiple Night Stay (2 nights). The Room was spacious and extremely comfortable. There were plates, cups, and a full set of cutlery, plus a frying pan, so I bought ingredients and prepared foods at a supermarket in Nago City for dinner. I had a packed schedule with marine sports and more, but it was so comfortable that I wish I’d made more time to relax at the Hotel. Sunrise spots, sunset spots, and Heart Rock are just a few minutes away by car. The Eisa performance was amazing as well—thank you!

We stayed here during Golden Week. First, we checked in at the front desk, and the male staff member’s guidance was very unhurried, polite, and easy to understand. His kind smile also left a great impression. Right after check-in, what caught our eye was a mountain of sweets, ice cream, and even an automatic pancake maker. My spouse and I both love alcohol, so we headed straight for the drinks corner without even looking at the snacks! They had a full selection including beer, champagne, wine, and shochu, and we enjoyed them along with homemade cream cheese. Dinner also included shabu-shabu and crab. The crab was small but sweet, and the shabu-shabu came with both beef and pork—both were delicious. The ponzu sauce was especially tasty (is it homemade?). We were told we could bring drinks back to our Room after dinner as well, so after bathing we brought some along and enjoyed them. They also lend out games, so we borrowed a nostalgic Famicom and had a lot of fun in our Room. This Accommodation was perfect for us as a couple—we truly enjoyed our stay. We would definitely like to visit again.

I stayed for two nights to attend a live concert. It was really helpful that the property is close to the station, since getting around on tired feet can be tough! All the amenities were available in the lobby, which was reassuring, and the Room was clean and comfortable. I’d like to stay here again if I have the chance.