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Although the hours were fixed, I was happy to have the drink bar. Coffee and water were available 24 hours a day, which was very helpful. The staff’s service was excellent.

Previously, I could cook shabu-shabu myself, but this time only cold, boiled pork was provided. It was disappointing. On the plus side, it was nice that I could make the surf clam curry myself.

We have four dogs, including a Golden Retriever and a Mameshiba, so we always stay in a villa with a private dog run. However, every time we’ve felt that something was always just slightly inconvenient—but RETONA was perfect. Since there’s a splash pond in the dog run, we thought we should bring towels, but there were towels right at the entrance, along with a water tank for dogs and bowls. We also received one complimentary drink per person from the vending machine at the dog-run entrance!! Thanks to that, our dogs were able to run around the spacious dog run to their hearts’ content and slept soundly at night. For dinner, since our dogs are always with us as usual, we assumed the food would end up getting cold—but each dish was served at just the right time: hot items while still hot and cold items while still cold. Everything was delicious—the soup and even the mango vegetable juice—and the appetizers were presented like an afternoon tea set: not only tasty but also beautifully arranged. Whenever we met any staff member, they greeted us with wonderful smiles, and they even helped carry our luggage upon arrival—which was truly helpful for our multi-dog household. The bath in our Room was very spacious as well, everything was spotless throughout, and above all we didn’t feel any drawbacks or inconvenience at all. We travel at least five or six times a year, and during long holidays we often stay about four nights. We would absolutely love to visit again. Thank you very much.

The Onsen was excellent. Thanks to the Onsen, I slept very well. Thank you very much.

Pros Great location and easy to find; a convenience store on the ground floor; late check-in available; smooth check-in/out; new Facility; reasonably clean; a large public bath is available, with good amenities. Cons It’s fair for the price, so not really a complaint, but it felt a bit small for two people. Depending on the person, there was a slight musty smell around the bathroom area (not severe). I also would have been happier if extra towels could be borrowed.

I stayed for one night in late August 2026. It was great that the affiliated parking lot was very close, there was a drink bar available, and the selection of amenities was extensive. If I stay in Miyazaki again, I would like to use this Accommodation.

I stayed for two nights. You served meals that were different from what I expected, and they were very delicious. The tatami in the Room was also new and comfortable, so I had a pleasant stay. Thank you very much.

Thank you very much for preparing a bedwetting sheet for our stay. You also responded promptly to our inquiry at the time of Reservation, which made us feel very reassured. As we were traveling with a small child, your staff’s warm consideration allowed us to relax and enjoy our stay with peace of mind. We are truly grateful. We would love to stay again. Thank you very much.

I stayed here during my trip to Osaka. The bedroom, living room, and separate bath and toilet made it feel spacious and relaxing, like being at home. The bed and pillows were comfortable, and I slept very well. This is a Hotel I would like to stay at again when visiting Osaka.

We stayed here during Golden Week. First, we checked in at the front desk, and the male staff member’s guidance was very unhurried, polite, and easy to understand. His kind smile also left a great impression. Right after check-in, what caught our eye was a mountain of sweets, ice cream, and even an automatic pancake maker. My spouse and I both love alcohol, so we headed straight for the drinks corner without even looking at the snacks! They had a full selection including beer, champagne, wine, and shochu, and we enjoyed them along with homemade cream cheese. Dinner also included shabu-shabu and crab. The crab was small but sweet, and the shabu-shabu came with both beef and pork—both were delicious. The ponzu sauce was especially tasty (is it homemade?). We were told we could bring drinks back to our Room after dinner as well, so after bathing we brought some along and enjoyed them. They also lend out games, so we borrowed a nostalgic Famicom and had a lot of fun in our Room. This Accommodation was perfect for us as a couple—we truly enjoyed our stay. We would definitely like to visit again.

Go down to the ground-floor level at Nagano Station, cross the crosswalk to the right, and you will find the entrance immediately. The escalator was out of service, so I took the stairs up to the front desk on the second floor. (Please note this if you have difficulty walking.) I stayed for two nights and was happy with the warm and courteous hospitality throughout. I also appreciated the welcome drink and happy-hour alcohol service. From the 10th floor, I could see mountains behind Nagano Station, which really made me feel like I was in Nagano. Was it only me who couldn’t connect to Wi-Fi in my Room? Even when it connected briefly, it disconnected right away. That was my only disappointment; otherwise, I had a comfortable stay overall. Thank you very much!

Convenient access from Shinsaibashi, and the Hotel lobby is spacious. I checked in at night, and it was reassuring to have staff at the front desk. The amenities are well stocked, including skincare items. There is no complimentary mineral water in the Room, but there is a water dispenser at the front desk—don’t forget to bring your own bottle. Breakfast offers rice, bread, and pancakes, with a solid variety of dishes. The Room has a reasonably sized bathroom as well, and overall it felt like a very good value Hotel.

I stayed for one night with No Meals Included. Amenities are available on the 1st floor for guests to take what they need, and the Room has individual air conditioning. There was a notice in the elevator saying earplugs are available if construction noise becomes an issue, as a building is planned next door, but it was quiet during my stay. The Room was clean and I had a comfortable stay.

I planned to go to Nara for a meal, and since I was there anyway, I stayed one night. The high ceiling and the curved vanity area made it feel more spacious than it actually was. It seemed almost fully booked and there were many families with children, but the Room was quiet and comfortable. The bathtub was also roomy. The staff were friendly and pleasant, and I’d like to come back again for a relaxing stay. Breakfast was delicious too, with a clean and well-kept buffet.

The location was excellent, and it was very convenient to have free parking even though the Hotel is in the city center. I also appreciated being able to go out for drinks without worrying about the car, since it could stay parked at the Hotel. Even during Golden Week, the price was quite reasonable. With amenities like a large public bath and complimentary welcome ice cream, overall satisfaction was high. Laundry detergent was also provided free of charge in the laundry area, which showed thoughtful attention to detail.

The Room was clean and well maintained, and I had a comfortable stay. I often wake up with back pain when sleeping in an unfamiliar bed, but this one used an Airweave mattress; it felt a bit firm at first, but I remained very comfortable right up until check-out time.

Although it was the peak of summer and very hot, it was wonderfully cool here—perfect for a summer getaway. Above all, the food was absolutely delicious. The local dishes and beer were fantastic!

Thank you very much for your help. I had checked the Reviews in advance and had some concerns about the service, but after actually staying there, those worries proved unfounded. I’m a light user who stays at a Hotel only a few days a year, but I was satisfied with everything.

This was our first time staying here. We made a Reservation with a very good-value Plan, but one person suddenly couldn’t make it. When we informed the staff, they handled it very flexibly, which truly helped us. It was our daughter’s birthday, and they also arranged a birthday cake separately. The staff and other guests offered congratulatory words as well, and our daughter was delighted. The meals included some items prepared in advance, but the Joshu beef sukiyaki and fresh sashimi were especially delicious. Rice, miso soup, dessert, and drinks were served buffet-style, so we could enjoy seconds without hesitation—this was excellent. The Room was very spacious; the tatami mats looked newly replaced, there were no areas that concerned us in terms of cleanliness, and we stayed comfortable throughout. Needless to say, the large public bath had wonderful water quality. There was also a cooler “refreshing bath” available only in summer at a lower temperature, which made it comfortable for the children too. All employees were kind and helpful. Above all, it left an impression to see energetic senior staff cheerfully greeting guests while pushing large carts. Everyone worked so efficiently that it gave us energy as well. I’m sure there are various Reviews out there, but for our family this has definitely become a place of wonderful memories—thank you very much! Also, the flowers were properly arranged with fresh blooms; I admired how well they are maintained despite how much work that must be. Next time we’d love to return with the person who couldn’t come this time as well.

I was finally able to visit “Ura-Kusatsu Tou,” a place I’d been curious about for a long time. Located in the Ura-Kusatsu area, just a short distance from the bustle of Yubatake, the moment you step inside you’ll find a beautifully curated space where traditional craftsmanship and modern design come together. Every corner of the Accommodation is picture-perfect. From interiors accented with traditional crafts to warm, inviting lighting, you can feel the attention to detail throughout. It was an Accommodation with a calm atmosphere—perfect for an adults-only getaway. Relax from the core with “Jizo Gensen” The greatest highlight here is, of course, the Onsen fed by “Jizo Gensen.” Among Kusatsu’s many hot spring sources, “Jizo-no-Yu” is said to be rare due to its low output. Its gentle feel on the skin and subtle milky hue were wonderfully soothing, and I could truly relax from deep within. Not only in the large public bath but throughout the building, there are thoughtful touches that create a sense of gentle “sway,” making it feel as if everyday fatigue simply melts away. Dinner and breakfast were served in a serene dining space. Every dish was beautifully presented and delicious enough to make you happy with each bite. Breakfast also felt luxurious: colorful small plates lined up alongside freshly cooked rice. An Accommodation where you can fully enjoy both the Onsen and the cuisine—I left completely satisfied in both heart and stomach. The Room was spotless and comfortable—functional yet designed with a calming Japanese aesthetic. The staff maintained just the right level of attentiveness; thanks to their courteous service, my stay was pleasant from start to finish. It had been some time since my last visit to Kusatsu Onsen, but this trip helped me rediscover its charm all over again. This wonderful Accommodation lets you experience both the excellence of Jizo Gensen and modern comfort at once—somewhere I would love to return again.