Seluruh negara × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang - 138Halaman 目

This time, five of us stayed: my grandmother, my mother, me, my daughter, and my son. It was a day to fulfill my mother’s wish to take my grandmother—whose mobility has been declining—to the Onsen, and my daughter’s request to visit an Onsen after starting university in the Kanto region. At the Accommodation, we were able to borrow a wheelchair to get around. Since using the large public bath would have been difficult, we made a Reservation for a Room with an in-room bath and enjoyed quality time together as a family. My grandmother seemed to have such a wonderful time—she chatted more than usual, had some drinks for the first time in a while, and stayed up past midnight enjoying time with her great-grandchildren.

I stayed here with my mother for a one-night, two-day trip. To be honest, I wasn’t expecting much, but when we arrived, the staff were very kind, the Hotel was clean throughout, and the Room was stylish, spotless, and very pleasant. For me, the bed was soft and the pillow was just right—honestly the best I’ve had so far. The Hotel parking lot is small, but there were several paid parking lots within walking distance, which was convenient. I’d like to stay here again if I have the chance.

I’ve stayed at many Accommodations, but this was the first one that felt absolutely flawless! I fell in love at first sight with the stunning rock bath scenery on YouTube and made a Reservation for the Yoimachi Room. The open-air bath was spacious, and the view from it was so breathtaking it nearly brought me to tears. The hot spring water was silky-smooth, and my skin felt amazing! The food was also delicious, and even the rice tasted exceptional. The nikujaga served at breakfast was so good that I’d love to ask—if you don’t mind—whether the soy sauce you use is light soy sauce or a type used mainly in Kyushu. The Room was wonderfully quiet as well, and I could truly relax. I definitely want to come back for a special occasion. Next year, I’ll visit one of your sister properties too.

I stayed here on a business trip. It’s not far from the station, and there’s a convenience store nearby, which was very convenient.

I believe it truly is 100% free-flowing hot spring water. From the moment I got in, I could feel it soaking into my skin and leaving it smooth. There were separate tubs with hotter water and slightly cooler water, and although small, the open-air bath was also very nice. If I had one request, I’d like the open-air bath to be a bit larger.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

We stayed in the Nagi Suite for a special milestone trip. The room was not only spacious, but beautifully designed with natural light and shadow, the textures of wood and stone, and a sense of harmony with the surrounding landscape. Simply spending quiet time in the room felt like an experience in itself. The sunset cruise around Ago Bay was also unforgettable—calm waters, scattered islands, and ever-changing light. More than anything, what stayed with us most was the warm atmosphere created by the staff and their heartfelt hospitality. Everyone we met was gentle and pleasant, and their smiles and greetings felt genuinely warm rather than formal. They watched over us discreetly, anticipated what we might need at just the right moments, and kept a comfortable distance when we were relaxing. This thoughtful attention reached every part of our stay. We were also impressed by how carefully information was shared among staff members even when responsibilities or locations changed—it truly felt like everyone shared the same spirit of hospitality. We are deeply grateful as well for the sincere celebration of our milestone. Not only the beautiful property and magnificent nature, but also the kindness and warmth of those who work there made our time at Amanemu truly one of a kind. It has become one of our most memorable stays to date. We hope to return to this peaceful place again someday.

Since my femur fracture, we’ve been staying in a Room with an open-air bath, and we’re completely satisfied with the meals, the Room, and the bath. The staff are wonderful as well, so we keep coming back. It’s a bit far away, but it’s our couple’s motto: “For birthdays, we come here.”

I have stayed at many Business Hotels, but this experience changed my perception of hotels. From now on, I would like to look for and stay at APA Hotel.

The service and the POLA amenities were truly excellent. Unfortunately, many overseas guests may not use the air purifier. When I tried to use it this time, there was a blue straw between the unit and the wall. There was also dust, which was disappointing. There was towel lint on the shelf above the toilet. It was disappointing, especially since Richmond had been recommended to me.

All of the staff were truly dedicated to hospitality. Especially at dinner, we enjoyed delicious seafood dishes, and above all, an 80-year-old grandmother warmly welcomed us with a kind smile and friendly words, explaining the dishes and how to eat them. We could really feel her heartfelt wish for us to relax and enjoy our meal at our own pace. When we thanked her after dinner, she was modest yet clearly very happy. I hope she stays well for a long time. The sea is right in front of you, and when you open the window you can hear the soothing sound of the waves. We took a walk along the breakwater just steps from the Hotel, and when we looked back at the full view of it, we realized it is built right on the edge of a coastal cliff—an outstanding location. Since this trip used an “Adult Holiday Club” pass, it was also very helpful that we could use the Shuttle Service to and from the station. At this one-and-only Hotel in Tanohata Village, Iwate Prefecture, we had a warm and memorable trip that delighted both body and mind. Thank you very much.

I visited on a solo trip to Kyushu. I stayed for two nights, and both dinners were delicious. I could see Sakurajima from my Room, and the Onsen was very relaxing—overall, it was a very satisfying trip. The Shuttle Service from the station was also provided multiple times. However, perhaps due to the extreme heat of the season, the air conditioning in the hallway felt weak, and I ended up a bit sweaty on the way back to my Room after bathing.

My elderly mother had a wonderful stay—thank you! During our Multiple Night Stay, you kindly lent us a locker and helped us switch to a different Room, which was very helpful. The lobby was also quiet and pleasant.

We stayed here as a family to celebrate my husband’s 60th birthday. The excellent Reviews and the spacious Room were what convinced us to book. For my husband’s celebration, you provided such warm hospitality that he was delighted, and our whole family was truly moved. The property was very clean, all the staff were pleasant (especially at dinner), and we were able to enjoy local dishes—everything was delicious and we were completely satisfied! The night view was beautiful. We would love to stay with you again on another occasion. Thank you very much for your thoughtful kindness.

Even though I requested a memory foam pillow and blankets right before my stay, you handled it properly, which was very helpful. Thank you. On the day of my stay, the staff were efficient yet courteous, and I was able to enjoy a comfortable stay. The Facility is not new, but it was kept very clean, and all necessary amenities were provided. The Room was larger than those at other Hotels I have stayed at so far, and above all, I felt it offered excellent value for money.

Access, the Room, service, amenities, and more were all very satisfying. However, the buffet-style breakfast was not great—especially because dishes that ran out were not replenished, which made it feel like we were eating leftovers and was disappointing.

After working in another prefecture, I checked in late at night and stayed here. The large public bath had a charming atmosphere, and the breakfast was high quality—I was very satisfied. Thank you for helping me with a forgotten item at checkout. I will stay here again.

I was amazed by the relaxed atmosphere of the Ryokan and the many delicious dishes—especially the abundance of fish—along with superb sake. The sunset and evening glow were incredibly beautiful and truly moving.

This was our first time staying here, and we were very well taken care of. From the warm welcome upon arrival, we were served tea and delicious sweets before being shown to our Room. The guest Room had a clean, modern Japanese style, and we were truly impressed by the wonderful view of the sea from anywhere in the Room—even from the bath. In addition, the Onsen bath had silky, slightly thick water that felt great and left our skin smooth; we enjoyed it many times and were completely satisfied. Both dinner and breakfast were more than enough in quantity, and every dish was delicious. We initially thought the dining area seating might be close together, but it wasn’t at all; we enjoyed chatting while listening to explanations about the dishes from the proprietress and staff. We had been looking for an Accommodation where we could simply relax, enjoy great food, and soak in good hot water—and this was a wonderful Accommodation where we could truly take our time. We’re happy to have found an Accommodation that makes us think, “We definitely want to come again in a different season.”

Late on a Friday in mid-September, my wife and I decided to spend the weekend at a quiet, rustic Onsen, so we searched on IKYU. We couldn’t go too far, so at first we looked into Kofu and Isawa along the Chuo Expressway. Then we found an Accommodation with photos of a stunning entrance—turns out it’s in Otsuki, a place we usually just pass by (sorry!). I hesitated for a moment after reading in a Review that there’s a narrow forest road on the way to the Accommodation (laugh), but I felt drawn to it and made a Reservation. After actually visiting—absolutely the right choice! It was exactly as I had imagined, and we were very satisfied with both the Onsen and the meals. In particular, given its riverside mountain setting, the salt-grilled char was outstanding. The choice of ingredients that matched the location truly impressed me. It felt like an adults-only hideaway, and the staff’s thoughtful sense of distance—attentive without being intrusive—was wonderful. My wife and I are already talking about coming back in another season. Thank you very much for everything.