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Thank you for your hospitality. Thank you for upgrading the room, which allowed us to have a comfortable stay. It would be nice if the unit bath were a bit more spacious. It would also be great if cosmetics were provided. The service was excellent. I would like to stay at your accommodation again when I visit the area.

The meals were a full-course Japanese cuisine and extremely satisfying. Breakfast was also delicious to the point of overeating. However, while there are five baths available and they were nice, access is on a first-come, first-served basis, making it difficult to use them at your preferred time. The private outdoor bath for two is enjoyable but gives the impression of being underutilized since it’s not always accessible.

The Onsen was very relaxing. I also appreciated being able to drink the spring water. The meals were delicious, with a light seasoning that brought out the natural flavors of the ingredients, which I enjoyed as I don't prefer strong flavors. The squid tempura was especially tender and tasty. I would love to visit again if given the chance.

As mentioned in other Reviews, the partition between rooms is just a single sliding door. How you feel about that depends on the person, but it’s better than bunk beds in a dormitory-style setup. The futon was clean, fluffy, and very comfortable to sleep on. If you’re concerned about noise from the next Room, bring earplugs—they also help with snoring. It was No Meals Included, and they let me park my motorcycle right behind the Accommodation, so it was very comfortable. Just one thing: I’d like them to replace the mat in the changing area of the bath regularly. It was wet, and that part bothered me. It’s an Accommodation I’d be happy to stay at again.

It was cleaner than it looks in the photos. The bath had been filled and prepared before check-in, so we could get in right away. It’s best to arrive on time for check-in; if you’ll be late, I think you should definitely contact them (they keep the hot water running accordingly). Someone was also waiting to guide us (maybe a part-timer? They were a foreign staff member). The Room and bath were well cleaned, and we felt comfortable using them. (A few bugs got in, but it was very windy that day, so I think it couldn’t be helped—the building is old as well.) One disappointing point was that the pool felt slippery inside, so after the sauna we couldn’t relax in it for long. Also, there was a clock in the Room (living area) that didn’t work; having a working clock would be helpful. We’d like to stay again.

What is glamping like? For us, long-time outdoor campers, it was our first time. It was affordable, the tent was warm, and ingredients were available for purchase at reasonable prices; bringing your own was also OK. If there’s one thing to say, it would be perfect if Kuju Onsen were on-site within the Facility. Thank you for the power of nature.

First time booking an accommodation through an online system. Also, it was my first experience with an unmanned front desk, so I felt a bit anxious. Initially, there was trouble parking due to the narrow parking space, but after contacting the staff, they came and helped me park successfully. The facility inside was new and clean, with a stylish traditional Japanese house design! I reserved the "Fuku no Ma" room on the second floor. Although the ceiling was low and I almost hit my head a few times, I had a comfortable stay overall. Two issues mentioned in reviews: The bath had cautionary notes; we were four adults but managed without any problems by being mindful while using it. We could hear some voices from children in the neighboring room, but it wasn’t bothersome as we understood it's mutual courtesy. Thank you for your hospitality!

The front desk staff are always smiling, which makes me happy. They always lift my spirits. Both dinner and breakfast are delicious. Thank you.

You can also enjoy the Onsen in the main building, offering excellent value for money. The staff's hospitality is very pleasant.

Our family of three stayed in a loft log cabin. As you’d expect from a log cabin, it has a charming handmade feel. The Room was thoroughly cleaned and felt very fresh and spotless. It came with a mini kitchen, a microwave, and a private bath and toilet. The beds were on the smaller side, but soft and comfortable, so we slept well. My husband slept on the futon in the loft and seemed to really enjoy it. The homemade bread at breakfast was incredibly delicious and made us feel warm and happy. Through the large open windows, we could watch the trees swaying in the morning and enjoy the peaceful view of gentle rain—it was wonderful. The staff at Hoshinoko Accommodation were also kind and very pleasant.

It was the Room at the back on the second floor, but there was a constant knocking sound. It wasn’t coming from outside.

Although the Facility is old, the rates are affordable, and you can tell it is thoughtfully managed, so I was able to stay comfortably. I also felt the warmth and kindness of the staff, which was truly soothing at times.

For a Room of this grade with an open-air bath and two meals included at this price, I personally have no complaints. If I had to mention one drawback, I could hear conversations from the neighboring Room quite clearly.

Now that our kids have grown up and no longer spend their summer vacation tied up with sports clubs and team activities, three families were able to get together for the first time in eight years. Considering the extreme heat and our age, we gave up on tent camping and chose an easy, comfortable stay in a lodge. Since it looked like it might rain, the Accommodation staff secured a BBQ area for us in advance, and we really appreciated how they also accommodated a sudden increase in our group size. We were also grateful that we could dispose of the BBQ trash. The bath water is brownish with an iron scent. It warms you up wonderfully. Maybe thanks to the Onsen, my makeup went on better the next morning. It would have been even better if bathing hours were available until 11:00 p.m. The three horses were friendly and adorable. When we petted them around the neck, they leaned into us, which made them even more lovable. The staff were very kind, and we had a great trip.

We stayed at Santa Hills for the first time with my husband and our beloved dog. Although we live in a rural area of Tokyo, it took about 3 hours one way by car navigation, and we were amazed by the surrounding nature filled with rice fields. It was a perfect place to relax and enjoy peaceful moments. We stayed in a cottage with a private dog run, which had just the right amount of space and was very satisfying! It was slightly chilly at night, but the stove kept us warm, and the provided comforters made sleeping cozy enough. The plan included a hot pot filled with plenty of vegetables, which was delicious. The staff at the front desk and around were friendly and greeted us warmly, which made us feel very welcome. The nighttime illuminations were stunningly beautiful, and there were many Christmas decorations inside the center as well. We got to experience our first illumination of this season and felt an early touch of Christmas spirit. Both my husband and I had such a relaxing time after so long that we would love to visit again with our dog in tow. Thank you very much!

I stayed for one night starting September 28. Since the accommodation offered rental bicycles, I walked from Karuizawa Station to the accommodation (about 10 minutes), left my luggage at the front desk, and rented a bicycle to go out. (The cost was 1,650 yen per day or 2,450 yen for an electric bike as I recall.) Renting a bicycle directly from the hotel made it very convenient as I didn’t have to walk back after returning it. Although the building felt a bit old, the room seemed renovated with new tatami mats and comfortable beds. It was refreshing to see beds placed on tatami mats, allowing me to relax both on the bed and on the tatami floor. I also felt secure placing my luggage directly on the tatami mats. Complimentary bottled water (one per person) and apple snacks were provided in the room. At reception, items like stick coffee packets, facial cleansers, and lotions were available for individual pickup. As there was no private bath in my room, I used the public bathhouse instead. The bathhouse was equipped with shampoo, conditioner, body soap—offered in about three varieties—which were quite sufficient. However, having makeup remover would have been even better. There were only two hair dryers available in total; they lacked power so drying long hair might take some time. A water dispenser was also provided near the bath area which allowed me to rehydrate after bathing—a nice touch. Breakfast included medicinal porridge dishes along with pork miso soup (tonjiru), grilled salmon, and various side dishes—all of which were satisfying! For those who don’t prefer porridge though white rice substitutions are possible upon request; coffee too could be self-served freely during breakfast hours! Overall experience staying here proved pleasant & enjoyable enough that I'd certainly consider returning again someday!

The interior had been nicely renovated. Some trash from the previous guest was left behind, so the cleaning was a bit disappointing, but we were still able to spend a comfortable stay in the spacious Room. The Onsen also has great water. All of the staff were kind and provided courteous service. The meals were fairly standard but tasty, and we left feeling full. Thank you very much for your hospitality.

The building was a bit old, but the Room was clean, spacious, and comfortable to stay in. The duvet was slightly small (with frills around it), so it felt a bit cold, but the front desk staff were extremely accommodating. The dining hall staff were also very cheerful and friendly, and the breakfast was delicious. I would love to stay at this Hotel again.