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The Room was spacious and very clean. We were told the Room only had a shower, so we chose a Room with an open-air bath, but it was disappointing that it wasn’t an Onsen. The large public bath was neither too hot nor too lukewarm—just the right temperature for me—so I could relax and enjoy it. It was a bit disappointing that the trees around the open-air bath were so thick that we couldn’t see the stars or the moon. All of the dishes were delicious, and my elderly mother was very happy as well. We had requested sea bream chazuke, but they also served us the original course’s burdock takikomi rice, and everything was delicious. The strawberry yokan for dessert had a wonderful sweet-and-tart flavor—I liked it so much I wanted to buy some to take home! Thank you for the wonderful meal.

I stayed at Route Inn for the first time. Even though it was a bit late at night, the staff provided pleasant service. The Room and service were excellent! It's not as far from the station as expected, so it's also recommended for those not using a car.

We stayed here for a girls’ golf trip. The weather on the day of play was terrible—the fairways were muddy and in awful condition, and fog rolled in from the afternoon so we couldn’t even see 100 yards ahead. However, our stay in the room was very comfortable, and the meals were delicious—we were very satisfied. We’d love to come back and try again on a sunny day. One note: after turning left at the Oiwake traffic light on National Route 18, there was road construction and heavy traffic. The road was narrow and unfamiliar, and we couldn’t pass oncoming cars without backing up, which was difficult. The hotel is away from town, so it’s very quiet and highly recommended. We definitely want to stay again.

Although it rained, we still had a truly wonderful time as a family—it didn’t bother us at all. The Facility was very quiet and relaxing, a special place where you can forget everyday life and unwind. Everything we needed was well provided, and our stay was very comfortable. The staff were also genuinely pleasant, and we really appreciated their thoughtful, unobtrusive care. The restaurant we used during our stay was excellent as well! The food was truly delicious and became one of the highlights of our trip. As parents, we were so happy to see our children enjoying every bite. There is also a convenience store nearby, which is handy for quick shopping. Since it rained this time, we’d love to visit again in a season with nicer weather. On the way home, our whole family kept saying, “Let’s come back.” Highly recommended for anyone looking to relax in Karuizawa!

I couldn't have breakfast due to my early departure, but I appreciated the nutritional drink and nougat provided.

The moment we arrived and were shown to the lobby, we were greeted by nostalgic scenery and items. To be honest, the interior and furnishings pleasantly defied what you might expect from an “auberge.” It didn’t feel unpleasant at all—rather, it was a comforting space filled with a sense of nostalgia. Everything in the building was impeccably clean; even the wooden floors in the corridors were gleaming. Throughout the property, there were many handmade mini “info” posters with a wide variety of topics, and we really enjoyed reading them. Because the hot spring source temperature is low, it seems to be heated and circulated, but the water has a silky texture that left our skin smooth. The bath in our room was not hot spring water, but the view from the bathroom window was wonderful. Dinner is a full-course French meal, and breakfast is Japanese-style. Both were extremely satisfying in taste and portion size—we enjoyed them very much. There is also a good selection of drinks, and we appreciated how reasonably priced they were. The staff provided excellent service in every respect, with outstanding hospitality. For us coming from Nara, Abashiri in eastern Hokkaido is certainly not close—but this is an inn we absolutely want to visit again.

The Room I had wanted to stay in for a long time was just as wonderful as I expected. This meal menu was very good!! If I may be picky, since there is plenty of hot pot, I personally think thinly sliced pork would be easier to eat. I was able to relax again this time. I will visit again.

As we did last year, we stayed again this year with three generations. On the first day, the two of us enjoyed a quiet, relaxing time; on the second day, our grandchildren joined us and we had a lively BBQ—an absolutely wonderful stay. The rooms are clean and spacious. The bedding is very comfortable, and we love having morning coffee on the terrace. With two separate bedrooms, it’s very convenient for three generations, two generations, or even two couples traveling together. If you have a car, you can reach bakeries, roadside stations (Michi-no-Eki), and local markets within about 30 minutes in most cases—just exploring those places is fun in itself. The hospitality is excellent: they respond quickly if anything comes up, and the advance information about nearby shops was truly helpful. The only minor drawback was that the air conditioner’s automatic self-cleaning suddenly started at 11:00 PM, and we couldn’t figure out how to stop it right away. We’d love to visit once every year.

A quiet setting, a clean Room with a great view, and above all, delicious meals made for a truly wonderful stay. I had the chance to speak with the owner at breakfast and could really feel the care and dedication they put into this place. They were such a lovely person, and I was truly glad I came. Thank you for a wonderful time!

The room was spotless, and the amenities were excellent—just what you’d expect from the long-established Hotel New Grand. For breakfast, I considered room service but went to the restaurant for the Monte Cristo sandwich. The incredibly fluffy French toast and the savory bacon-and-cheese saltiness were outstanding. The tomato juice served with what was probably a domestically grown, unwaxed lemon was also superb. I’ll definitely be back!

This was my first stay at Toba International Hotel in two years, and I stayed in a Harbor View room for the first time. It was a comfortable, relaxing space where I could truly unwind. The staff’s attentiveness and service were excellent, and I had a very satisfying stay. Thank you very much. Dinner at Mondomisaki was also wonderful—the steamed spiny lobster dish, the abalone shabu-shabu, and even the appetizer jelly were all deeply flavorful and delicious. I would love to visit Toba International Hotel again next year as well. Thank you in advance.

This is a hotel I would love to visit again. The architecture by Togo Murano, designed specifically for this location, is truly wonderful. I was also impressed by the antique furnishings. I enjoyed dinner while imagining scenes from The Grand Family. Everything was delicious. Thank you very much for your hospitality.

We stayed here on our family’s first trip to Hokuriku. The room, hot spring, meals, and staff were all wonderful, and our whole family was very satisfied. As the one who planned the schedule and chose the accommodation, I was truly happy to see everyone enjoy it so much. We would definitely love to stay again.

I was worried the building looked old and whether everything would be okay, but there were no issues at all. While it does show its age, both the Room and the large public bath were kept very clean and well maintained, so I was able to use them comfortably. The staff’s attentiveness was just right, and I was very satisfied. I shouldn’t have underestimated Nikko.

The Room was clean and comfortable, and the meals were very delicious. The buffet offered a wide variety of dishes, with many tasty Japanese and Western options, and we also enjoyed local specialties such as persimmon leaf sushi and Nara pickles. It was a truly enjoyable trip, and we would love to stay again.

Thank you very much for taking such great care of our family of five. Before our stay, you kindly explained by phone how to get to the parking lot and bus stop for Mt. Komagatake, as well as how crowded it might be. Even though it was before check-in, you drove us to the bus stop, which was a huge help. You also upgraded our room because there was availability, and we were able to stay in a spacious, higher-grade room—making it a wonderful memory. From the room, the large public bath, and the dining area, we could see greenery that felt truly relaxing. Each dish was carefully prepared and beautifully presented; it even felt like a bit more than enough. We highly recommend staying at this inn.

We had a wonderful stay. Although the building is a bit old, it was clean and comfortable. The large public bath was not crowded, and it was kept very clean with frequent cleaning. It was also great to have a ReFa shower head installed. Both breakfast and dinner were excellent, and the grilled beef at dinner was surprisingly delicious.

This was our family’s third stay. Thank you again for taking such great care of us. As always, the property was very clean and we had a comfortable stay. We especially enjoyed the complimentary drink bar, which we could use freely; the selection changes between morning and evening, so there was plenty to choose from and we could relax and enjoy it. At dinner, we were surprised by how large the abalone was, and we truly enjoyed such a luxurious meal. Our whole family had a wonderful time again, and we were very satisfied. We would love to visit again with our family. Thank you for another lovely stay!

My sons, who were visiting from Tokyo, stayed here and said, “I didn’t know there was such a great hotel in Iwata—it's even better than a five-star hotel in New York! (lol)” ・The room was spotless ・The amenities were excellent (the hair dryer?) ・Breakfast was delicious, etc. They said they want to stay here again next time, and seeing how happy they were made me feel happy too.

I stayed for 4 nights. Since it was a hot season, I really appreciated the unlimited soft drinks. They also provide loungewear, towels, earplugs, cleansing oil, toner, and hair oil, which was truly convenient. The place was well cleaned and very comfortable.